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The Donatello

3.5 star property
Indulge your senses at the rooftop bar and rejuvenate with a massage. Downtown shopping is just steps away.

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Donatello

Lobby
Studio Suite, 1 King Bed with Sofa bed, Kitchenette | Living area
Lobby
Property amenity
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Laundry

Room options

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View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette | Living area

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

9.4 out of 10
Exceptional
(170 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Kitchenette
Mini-fridge
HDTV
Hypo-allergenic bedding
Down duvet
  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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includes taxes & fees
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About the area

Map
501 Post St, San Francisco, CA, 94102

What's nearby

  • Union Square - 2 min walk
  • Westin St Francis Hotel Glass Elevators - 3 min walk
  • San Francisco Museum of Modern Art - 13 min walk
  • Moscone Convention Center - 16 min walk
  • Oracle Park - 3 min drive

Getting around

  • San Francisco Station - 2 min drive
  • Powell St & Post St Stop - 2 min walk
  • San Francisco International Airport (SFO) - 31 min drive

Restaurants

  • ‪Pinecrest Diner - ‬2 min walk
  • ‪Pacific Cocktail Haven - ‬2 min walk
  • ‪Redwood Room - ‬3 min walk
  • ‪Cocobang - ‬2 min walk
  • ‪Jack in the Box - ‬2 min walk

About this property

The Donatello

Hotel near Moscone Convention Center
Consider a stay at The Donatello and take advantage of a rooftop terrace, dry cleaning/laundry services and a bar. Indulge in a deep-tissue massage and aromatherapy at the on-site spa. The on-site restaurant, Zingari, offers lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a gym and a sauna.
You'll also enjoy perks such as:
  • Limo/town car service, valet parking (surcharge) and express check-out
  • Massage treatment rooms, ATM/banking services and a lift
  • A 24-hour front desk, a computer station and multilingual staff
  • Guest reviews give top marks for the helpful staff and proximity to shopping
Room features
All 94 rooms include comforts, such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and separate sitting areas. Guest reviews highly rate the cleanliness, size rooms at the property.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and down duvets
  • Bathrooms with showers and free toiletries
  • 32-inch HDTVs with premium channels and DVD players
  • Separate sitting areas, kitchenettes and mini fridges

Languages

Chinese (Mandarin), English, Filipino, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Covered valet parking on site (USD 57 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Zingari

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Sauna

Family friendly

  • DVD player
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Deep-tissue massages
  • In-room massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • DVD player
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 57.0 per night (in/out privileges)
  • Housekeeping is available for an additional fee and varies based on length of stay and unit size

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Donatello Hotel
Donatello Hotel San Francisco
Donatello San Francisco
Hotel Donatello
The Donatello Hotel
The Donatello San Francisco
The Donatello Hotel San Francisco

Frequently asked questions

Is The Donatello pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Donatello?

Valet parking is available for USD 57.0 per night.

What time is check-in at The Donatello?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Donatello?

Checkout is at 10:00 AM.

Where is The Donatello located?

Located in Union Square, this spa hotel is within 1 mile (2 km) of Marines Memorial Theater and Moscone Convention Center. Pier 39 and Chase Center are also within 3 miles (5 km). Powell St & Post St Stop and Powell St & Geary Blvd Stop are within a 5-minute walk.

The Donatello Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 702 out of 1000 reviews" "
Rating 8 - Good. 217 out of 1000 reviews" "
Rating 6 - Okay. 49 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chun

Stayed 9 nights in Nov 2024

8/10 Good

Cristiane Aigner

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location within walking distance of nice malls and transport; friendly staff; good cleanliness, although it would be better if all rooms were free of carpets.
Stayed 7 nights in Dec 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and excellent staff.
Stayed 2 nights in Dec 2024

6/10 Okay

Philip

Liked: Cleanliness, staff & service
Could not get the heat to work; key in room entry did not work. The entry problem was resolved after a few minutes (the battery was dead).
Stayed 3 nights in Dec 2024

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, property conditions & facilities
I enjoyed my stay. The concierge Pam was so warm snd pleasant. She made you feel at home. There was one woman in particular that was upstairs and worked the reception desk at the spa and also at the front desk reception that I did not care for her attitude. When she was asked a question she was rude and unfriendly. Because of her I never went to the spa. Otherwise everyone else very nice especially Pam.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

wilbert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Very good Spa Close to good restaurants, China town Unfortunately, too many homeless few blocks away
Stayed 3 nights in Dec 2024

8/10 Good

Alan

Travelled with group
Liked: Cleanliness, property conditions & facilities
It was ok.
Stayed 2 nights in Nov 2024

8/10 Good

Varocha

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and good service
Stayed 2 nights in Nov 2024

6/10 Okay

Tom

Travelled with partner
The hotel is part of a club that I was offered inducements to join. I prefer a hotel that makes the bed every day, provides fresh towels every day and tidys the room daily.
Stayed 2 nights in Nov 2024

4/10 Poor

mariah

Disliked: Staff & service, amenities
No amenities (no room service or cleaning) offered despite paying full price.
Stayed 2 nights in Nov 2024

10/10 Excellent

jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was superb
Stayed 3 nights in Nov 2024

8/10 Good

raven

Stayed 3 nights in Oct 2024

10/10 Excellent

Julia, Boston

Stayed 5 nights in Oct 2024

10/10 Excellent

ALLAN

Travelled with partner
Rooms were great, clean and well appointed. Sadly the surrounding sidewalks were not clean due to rough sleepers
Stayed 3 nights in Oct 2024

8/10 Good

irvin ira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the layout of the hotel. The clubhouse upstairs on the top floor was a great place to start your day with coffee or tea. Filter water saves on plastic bottles. Transportation was all around us, so getting places was simple.
Stayed 5 nights in Oct 2024

10/10 Excellent

Janelle, Heathmont

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at The Donatello. Great location, one block to Union Square and all the transport is within walking distance to get anywhere. Room was well laid out with a basic kitchenette. Loved the gym and spa facilities. Our favourite was the club lounge, gorgeous area to enjoy a complementary coffee. Highly recommend.
Stayed 3 nights in Oct 2024

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the King studio suite and it was wonderful. I like the amount of space we had.
Stayed 3 nights in Oct 2024

10/10 Excellent

Michael, Palm City

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice sized rooms with plenty of amenities. Club level lounge for morning coffee is very nice. Staff is extremely helpful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Gael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a few days but I loved everything about it. The staff was very nice and accommodating. I felt safe inside the hotel. I really liked that at night they locked the doors and the only way in is with your key card for your room. The area of this hotel is located on the outskirts of the tenderloin. I feel like it’s located in a little better part of town than other hotels. It’s very convenient when you are walking all over San Francisco. We took the muni everywhere & it was only about a 5 minute walk to each bus stop around the area. It’s very close to the bart station & has a shopping center around. If I ever come back to San Francisco I would definitely stay here again. The room was very clean, the AC worked amazingly. Overall my stay was excellent. My only bad thing is a few hotels down the block there was a protest every day & it started pretty early in the morning so that was a little annoying but not the hotels fault.
Stayed 3 nights in Oct 2024

10/10 Excellent

Geraint John

Liked: Staff & service, amenities, property conditions & facilities
Excellent service
Stayed 9 nights in Sep 2024

10/10 Excellent

Iuliia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 2 nights in Aug 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice affordable property that is conveniently located to many dining and music spots. The room was a nice size and had a fridge and microwave. The menu for the on-site restaurant didn't look appealing or well priced, but many options nearby to offset that. The rooftop is a nice place to unwind. We would stay here again.
Stayed 3 nights in Aug 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic experience! Our room was ready 3 hours early and we were allowed to check in. The staff was so helpful and attentive. We loved the large room, beautiful bathroom, and the 1500 club on the top floor was simply outstanding, with hreat views and a beautiful place to relax. Had dinner at the restaurant with live Jazz, enjoyed the jacuzzi, and the all-day hot beverages was such a treat! The location was so convenient, walkable to lots of locations, shopping, yransit, cable-cars. Will definitely stay again!
Stayed 2 nights in Aug 2024