"Delayed check in. Had to wait over an hour after check in time 3pm. Got room key after 4pm. Check out was at 12 noon, room wasnt available but several people were rooms were checked in immediately. Requested convenience fee and valet parking to be refunded.
This is how they treat gold status with complementary room upgrade. Never staying there again. Management was emailed without response.
One thing positive is literally across the street from LA live"
"Sitting on the balcony, watching through palm trees as the sun sinks into the Pacific. That can't be anything but gorgeous. And glancing down gives you the pool view as well. Fairmont has the vibe of a happy hotel. The restaurant is excellent. Only one beef: smallness. Small room, small bathroom. "
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