Serengeti National Park

Stayed in Ngawala over New Year for 4 nights. Although I was advised that the hotel was build over year and a half ago it still was missing a lot of basic stuff. The Executive Suite that I've rented was a top class with really wonderful finishes and commodities etc. unfortunately had to go to reception and ask for basic stuff to be brought to my room. The following items were missing: Kettle, toilet brush, hangers, batteries in the safe, rubbish bin. One thing really annoyed me was that after requesting batteries for the safe I was advised that I will get them the next day only. After leaving all the values and quite large sum of cash inside the safe unlocked went into hotel restaurant to have a diner with my coleague. This is when the things really turned from bad to worse. After ordering spaghetti Carbonara I ended-up waiting for over half on hour and only then the waiter turned-up and advised that they had no pasta. To top it-up my colleagues chicken was served with cold chips. We ended up paying for our beer and leaving the place with empty stomachs. After that we managed to get some pizza and upon returning to my suite I've noticed that someone was in my room while I was having a dinner as the curtains were closed. When querying the following day in reception I was advised that mosquito spraying staff has entered my room last evening. Ended-up giving a lecture to receptionist about who can enter my room without my permission. Overall really disappointed with service

The property was beautiful. We stayed in a beachfront villa Y3. Everyone was amazing from Tess at the front desk to Emile and Esther in the restaurants. They made our anniversary very special. So thankful. Omer on checkout was amazing as well.