Serpentine Lake

Stay here consistently and reccomend

Check in and check out was easy and the hotel is a minute walk from the underground station. The room was nice but both the shelves in the bathroom were loose as well as the tap in the sink. We were also told it was 24 hour reception but when we arrived back at 11pm the door appeared to be double locked so using our key card did nothing. There was no number at the door to call in case the door was locked so it was a little worrying at first. Thankfully there was another guest sitting in the restaurant area so we knocked on the window until he heard us and let us in.

This hotel is conveniently located in Earl's Court, close to the shopping strip and the Earl's Court underground tube station. The street is very picturesque and reminiscent of old town London. We were greeted by a friendly man in the lobby that made our check-in very easy. The room was very clean, however it is very small. It would be more suitable for someone with limited luggage. Unfortunately for us, we were on a long holiday and had four very large bags and suitcases. The bathroom was functional and very clean and modern. Our breakfast was included, and the variety offered was very good. The staff there was extremely helpful and the food was plentiful. My only issue was the amount of steps from the street level to the lobby carrying our baggage. A ramp would have been greatly appreciated. Overall, it was a very pleasant stay at the hotel, but just be aware of the size of the room.