See all properties

Barceló Royal Beach – All Inclusive

5.0 star property
Escape to an all-inclusive paradise where horseback rides meet spa treatments and mouth-watering meals.

Choose dates to view prices

Photo gallery for Barceló Royal Beach – All Inclusive

Aerial view
Couples treatment room(s), sauna, hot tub, steam room
Couples treatment room(s), sauna, hot tub, steam room
Terrace/patio
Resort view

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • Parking available
  • Room service
  • Hot tub

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Room, Sea View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Sea View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
HDTV
Sofa bed
Separate bedroom
  • 47 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Sea View (2 Adults + 1 Child)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Sea View (2 Adults + 1 Child)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
HDTV
Sofa bed
Separate bedroom
  • 47 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Pool View (2 Adults + 1 Child)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Pool View (2 Adults + 1 Child)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
HDTV
Sofa bed
Separate bedroom
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment (2 Adults + 1 Child)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Apartment (2 Adults + 1 Child)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
HDTV
Sofa bed
Separate bedroom
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Sea View (2 Adults + 2 Children)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Sea View (2 Adults + 2 Children)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
HDTV
Sofa bed
Separate bedroom
  • 46.3 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Apartment, Pool View (2 Adults + 1 Child)

Resort view

Apartment, Pool View (2 Adults + 1 Child)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
Dining table
HDTV
Sofa bed - double
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, Pool View (2 Adults + 2 Children)

Resort view

Apartment, Pool View (2 Adults + 2 Children)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
Dining table
HDTV
Sofa bed - double
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (2 Adults + 1 Child)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Room (2 Adults + 1 Child)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
HDTV
Sofa bed
Separate bedroom
  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Deluxe)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Room (Deluxe)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
HDTV
Sofa bed
Separate bedroom
  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Pool View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Pool View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
HDTV
Sofa bed
Separate bedroom
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, Pool View

Resort view

Apartment, Pool View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
Dining table
HDTV
Sofa bed
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Apartment

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
HDTV
Sofa bed - double
Separate bedroom
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment (2 Adults + 2 Children)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Apartment (2 Adults + 2 Children)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
HDTV
Sofa bed
Separate bedroom
  • 52 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

Indoor pool, 3 outdoor pools, pool umbrellas, pool loungers

Meliá Sunny Beach Resort

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
8.8 out of 10, Excellent, (36)
Meliá Sunny Beach Resort
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Resort Sunny Beach, Sunny Beach, 8240

What's nearby

  • Sunny Beach - 5 min walk
  • Luna Park - 8 min walk
  • Action Aquapark - 12 min walk
  • Platinum Casino - 13 min walk
  • Aqua Paradise - 11 min drive

Getting around

  • Bourgas (BOJ) - 33 min drive

Restaurants

  • ‪Chaika Beach Hotel Sunny Beach - ‬4 min walk
  • ‪Playa Beach Bar - ‬6 min walk
  • ‪عصير Sunny Beach Juice - ‬6 min walk
  • ‪Beach Bar Mania - ‬7 min walk
  • ‪McDonald's - ‬5 min walk

About this property

Barceló Royal Beach – All Inclusive

Luxury all-inclusive hotel near Sunny Beach
Located close to Luna Park and Action Aquapark, Barceló Royal Beach – All Inclusive provides a poolside bar, a free daily manager's reception and concerts and live shows. This hotel is a great place to bask in the sun with a white sand beach and sunloungers. Treat yourself to a deep-tissue massage, a facial or a manicure/pedicure at Spa, the on-site spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a terrace and a shopping centre on-site.
Other perks include:
  • 3 outdoor pools and an indoor pool, with sunloungers, pool umbrellas and a lifeguard on site
  • A free casino shuttle, self-parking (surcharge) and an electric car charging station
  • Coffee/tea in reception, a TV in reception and multilingual staff
  • Books, a banquet hall and beach umbrellas
Room features
All 241 rooms boast comforts such as furnished balconies and air conditioning, as well as thoughtful touches such as free WiFi and separate sitting areas.
Extra amenities include:
  • Bathrooms with free toiletries and hairdryers
  • 32-inch HDTVs with satellite channels
  • Wardrobes/cupboards, separate sitting areas and fridges

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included
Premium soft drinks included
Room service during certain hours
In-room minibar (some restrictions)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Spa facilities
Limited spa services
Children's club

Lessons/classes/games

Water fitness

Entertainment

On-site entertainment and activities
On-site live performances

Languages

Bulgarian, English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free casino shuttle
  • Free shopping centre shuttle
  • Secured, covered parking on site (EUR 15 per day)

Food and drink

  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Cape Emine
  • Chefs Buffet
  • Lobby Bar
  • Mako Sports Bar
  • Pool Bar

Things to do

  • 3 outdoor pools
  • 4 spa tubs
  • Billiards/pool table
  • Books
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Shopping centre
  • Steam room
  • Table tennis
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Conference centre (1,937 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Front entrance ramp
  • Handrails in stairways (90 centimetre high)
  • Lift (90 centimetre wide door)
  • Pool access ramp on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 25
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 30 September and 24 May.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 0.51 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 80 per vehicle (return, maximum occupancy 5)
  • Covered self-parking fee: EUR 15 per day
  • Early check-in fee: EUR 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
The seasonal pool will be open from May to September
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is not required for transport to and from this property
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Barcelo Royal
Barcelo Royal Beach
Barcelo Royal Hotel
Barcelo Royal Hotel Beach
Royal Barcelo
Royal Barcelo Beach
Royal Beach Barcelo
Barcelo Hotel Sunny Beach
Barcelo Royal Beach Hotel Sunny Beach
Barcelo Royal Beach Sunny Beach, Burgas Province, Bulgaria
Barcelo Sunny Beach
Barceló Royal Beach Hotel Sunny Beach
Barceló Royal Beach Hotel
Barceló Royal Beach Sunny Beach

Frequently asked questions

Does Barceló Royal Beach – All Inclusive have a pool?

Yes, this property has an indoor pool, 3 outdoor pools and a children's pool. The swimming pool is closed seasonally each year from September 30 until May 24.

Is Barceló Royal Beach – All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Barceló Royal Beach – All Inclusive?

Self-parking is available for EUR 15 per day.

What time is check-in at Barceló Royal Beach – All Inclusive?

Check-in start time: 2 PM; check-in end time: anytime. Early check-in is available for a fee of EUR 25 (subject to availability).

What time is check-out at Barceló Royal Beach – All Inclusive?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Does Barceló Royal Beach – All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 80 per vehicle applies.

Are there all-inclusive benefits at Barceló Royal Beach – All Inclusive?

Yes, the property is all-inclusive. Food and drinks are included (with some restrictions), and activities include water fitness classes.

Where is Barceló Royal Beach – All Inclusive located?

This family-friendly Nessebar hotel is located near the airport, within a 10-minute walk of Sunny Beach and Luna Park. Action Aquapark and Platinum Casino are also within 15 minutes.

Barceló Royal Beach – All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 40 out of 139 reviews
Rating 8 - Good. 46 out of 139 reviews
Rating 6 - Okay. 32 out of 139 reviews
Rating 4 - Poor. 11 out of 139 reviews
Rating 2 - Terrible. 10 out of 139 reviews

7.4/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Lyubomira

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Water in the pool was very cold. Wifi not reliable.All Barcelo hotels should offer the same quality of service but this was not the case in sunny beach hotel
Stayed 5 nights in Sep 2022

4/10 Poor

Kamil

Stayed 2 nights in Sep 2022

8/10 Good

Rebecca

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
The hotel is really good and I would of rated it excellent if it wasn’t for the dirty pool area. The pool itself is great but lots of litter being left from the day before. Not enough bins around the pool area.
Stayed 6 nights in Aug 2022

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
The pool area is nice and the room is large, but the furniture in the room does not belong in a five-star hotel. Very outdated, very ugly. I also had to wait one hour past my check in time for my room to be ready and got no apology or anything from the front desk. They did not show any concern. Food in the buffet was ok.
Stayed 4 nights in Aug 2021

6/10 Okay

Graham

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
DISAPPOINTED CUSTOMER 😞
I was initially quite excited for our stay (I travelled with my mum and my brother), however it turned out that it was not that great after all. Let me start with the good points - the food was amazing! Great diversity and suler tasty and fresh, also the staff in the restaurant were veru polite, with exeption of one extremely miserable woman who told my mum off for taking a couple of fruits on the terrace on the lobby and 5 minites later ingnored ankther tourit who had a whole plate of food at the pool. The room was dirty(video peoof available with dry yellow liquid on the toilet seat, thick dust on the furniture, broken glass on the balcony and actual mould in the shower cubicle... Most of the staff there look as if they do not like their job and the way the speak to you is unacceptable! Manners people, manners will take you a long way!! The pool was lacking beds and umbrellas die to covid they said which was understandable. Location is good but prepare to pay for your parking. In my opinion this hotel should be awarded no more than 3 stars!
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and very enjoyable Convenient location and good food.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
I was appalled at the room we were given. I had booked a studio suite with a king size bed. This turned out to be in a semi deserted block at the end of the shopping mall attached to the hotel. It was scary going there in the dark each night, taking the lift to the 3rd floor, which was also deserted and dimly lit. As for the king sized bed, it turned out to be two old wooden single beds pushed together. Not attractive and certainly not comfortable. The reception staff and manager listened but refused to change us and as we were two females (my daughter and I), we felt let down and vulnerable being in a different building to the main hotel.
Stayed 7 nights in Aug 2019

8/10 Good

Inbal, Israel

Travelled with family
Liked: Cleanliness
good hotel. The reception hardly answerd the phone. One of them was rude and yelled at me not to call there and hunged up on me. So i went all the way to reception to get soap because the house keeping did not leave us few days!
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad sleep!
When I make the reservation I have the option for my bed, I choose king size bed but i get 2 separate beds and very low quality, my back painful very morning
Stayed 3 nights in Aug 2019

6/10 Okay

Galit

Disliked: Cleanliness, staff & service, property conditions & facilities
I’m never going back again
The weather was normal ,the service rooms nit good at understedmind not answering any questions or the phone the not gives keys for the room if you forgot your key in the room no towels afternoon the food not testing not clean but the local and the view from our room was excellent
Stayed 4 nights in Aug 2019

2/10 Terrible

Jatin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't ruin your holiday, stay away!!!
I spend on average about 70 -100 nights a year in hotels for work & holidays for 20 years now. I'd like to think I know what should be expected of 4/5 star hotels from a guest perspective. This is the first time I'm leaving a review because the experience my family I and had was so awful, it literally ruined our holiday. Firstly, the transfer we arranged with the hotel was 1 hour late to greet us at the airport on arrival, this is fine and I understand traffic delays had led to this, but when I rang the hotel to find out what had happened I spoke to the rudest reception staff I've ever, literally telling me I'd made a mistake and there is no way I could have made travel arrangements with the hotel, then proceeding to hang up on me...4 times! Finally we were about to get into a taxi when the driver arrived and explained the traffic issue. Other key issues experienced at the hotel. Cleanliness throughout the room, dirty and stained curtains, nets curtains, bed sheets and sofa furniture. Basin leaking and not repaired 4 days, which meant having water spraying on our legs each time the taps were turned on, room not being cleaned on 3 occasions, towels not being replaced repeated even when room is cleaned and old towels are collected, we literally had to ask for toilet roll everyday because they wouldn't replace them, each time we speak to house keeping or reception they make us walk to them to collect basic amenities. We begged the manager for a new room, no help at all!!!
Stayed 10 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Very good location and service
Stayed 3 nights in Aug 2019

6/10 Okay

אורי

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 9 nights in Aug 2019

10/10 Excellent

Sabina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing one night stay
Outstanding service and another amazing stay in Barceló Royal Beach. Would definitely come back:-)
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Location was great, very clean , could do with some entertainment
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Really nice hotel and friendly staff. Food 7 becsuse some of the items were overcooked, great variety. Staff friendly despite of cultural differences and helpful. Missing a bit more of entertainment and night show. Indoor swimming pool not heated , really cold to enjoy.
Stayed 4 nights in Jul 2019

6/10 Okay

IRIS

Liked: Cleanliness
המיקום של המלון ממש 10 המלון נראה 10 ממש !!! האוכל לא רע בכלל!! רק הצוות לא ממש אדיב וסבלני והיה לי מקרה לא נעים עם המארחת בחדר האוכל רצינו לעבור לחדר האוכל ממול אמרה לנו להחליף נעליים סגורות אכן החלפנו ושנכנסנו לחדר האוכל כולם היו בקפקפקים מאוד נעלבנו!!!!!!!!!!!! לא נחזור למלון כזה!! למרות שהשהות בו היתה כייפית ביותר !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Stayed 4 nights in Jul 2019

6/10 Okay

Brendan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
hotel good , staff useless
the hotel itself is very nice and clean and rooms are cleaned daily. the staff, on the other hand, are stone useless. when we checked in we were asked for our passports which were not a problem and we were told we could collect the next day. when we went to collect the passports they told us they could not find our passports and they did not know where there were. we then realized that they mixed up our passports with our friends' passports. the next day we were then asked for proof of payment even though we had paid at check-in, they wanted proof as it was not updated on the system. why was this not updated straight away? the second day came and we wanted to have a shower and we then realized that the shower was blocked. we rang reception and they said they would send someone but did not know how long it would be. 2 hours passed and I went down to reception and asked again and still the same answer, we don't know how long. I asked again the 3rd time and no one ever came to fix our shower. we had to time the showers that we had to shower so quick that the shower didn't overflow. so overall the hotel, in general, is nice but the staff are 100% useless
Stayed 8 nights in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
only the facility is beatifull , but the hotel smell sewer y very old furnature , the front desk never know how to deal with the guest horrible costumer service
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This ain’t a 5 star hotel as Expedia day it is. It’s a 2 star hotel. Very disappointed! Don’t waste your money! I would recommend you look at other hotels. Sunny beach area is fun and lovely and I will go back but not this hotel. The only good thing about this hotel is location but that is it. Rude hotel staff, damp smell in the room, a stinking smell in the hallway to your room! We arrived and the room look that they gave us look like the cleaners had no interest when preparing the room for our arrival! Old bed linen, no toilet paper and dirty cups. Eating in the restaurant is like eating out in Camden! It’s crazy. Filthy tables! You have to clear your own table and if you ask the people working there they will scream at rudely. Cold food. Pizza, chips, spaghetti, the usual stuff you will find in a 2 star budget hotel in Blackpool. The coffee machine was so dirty. You will be shock to experience this ain’t a 5 star resort! I accidentally visit the spa, which is a building site. They was stil operating! They should have closed the spa! It was not safe and dust and cement everywhere. Not even a locker to put your stuff in! They just placed it in a old dirty cupboard. My massage was so badly done, I would have received a better massage in SoHo. The pool areas, was okay but don’t live up to the 5 star standard. You will swim with plastics lying around. Plastic cups left all over the pool area. And if the life guard don’t come and push you off the sun lounger at 6
Stayed 7 nights in Jun 2019

8/10 Good

Nicolae

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019

10/10 Excellent

ilan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Breakfast sometimes a bit disorganised. Food, delph and cutlery not always restocked when they ran out and on quite a number of occasions had to ask staff for cups, spoons, english tea bags and bread for toasting. Hot food was just ok and the availibility of different fruits and jams varied each day.
Stayed 7 nights in May 2019