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The One

4.0 star property
Aparthotel with spa services, a short walk to Scotiabank Arena

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Photo gallery for The One

Individually decorated, individually furnished, laptop workspace
Honeymoon Apartment | Property grounds
Economy Apartment | Pool
Family Apartment | Living area
Luxury Apartment | Private kitchen
VIP Access

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Dryer
  • Housekeeping
  • Washer
  • Parking available
  • Outdoor space

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  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

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Showing 19 of 19 rooms

View all photos for Junior Apartment

Individually decorated, individually furnished, laptop workspace

Junior Apartment

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
  • 65 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Business Apartment

Business Apartment

Business Apartment

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
  • 60 sq m
  • 1 bedroom
  • 2 bathrooms
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Exclusive Apartment

Exclusive Apartment

Exclusive Apartment

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
  • 56 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Apartment

Deluxe Apartment

Deluxe Apartment

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
  • 46 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Apartment

Family Apartment | Living area

Family Apartment

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
  • 56 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Gallery Apartment

Gallery Apartment

Gallery Apartment

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
  • 56 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Design Apartment

Design Apartment

Design Apartment

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
  • 46 sq m
  • 3 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 8
  • 3 Double Beds and 1 Double Sofa Bed

View all photos for Elite Apartment

Individually decorated, individually furnished, laptop workspace

Elite Apartment

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
  • 74 sq m
  • 2 bedrooms
  • 1.5 bathrooms
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Premium Apartment

Premium Apartment

Premium Apartment

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
  • 100 sq m
  • 3 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 10
  • 3 Queen Beds, 1 Double Sofa Bed and 1 Single Futon

View all photos for City Apartment

City Apartment | Living area

City Apartment

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Classic Apartment

Classic Apartment

Classic Apartment

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
  • 46 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Honeymoon Apartment

Honeymoon Apartment | Living area

Honeymoon Apartment

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
  • 46 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Club Apartment

Club Apartment | Living area

Club Apartment

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
  • 56 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Luxury Apartment

Luxury Apartment | Interior

Luxury Apartment

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 Double Sofa Bed and 1 Single Futon

View all photos for Economy Apartment

Economy Apartment | Living area

Economy Apartment

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
  • 56 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Apartment

Standard Apartment | Private kitchen

Standard Apartment

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
  • 56 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Executive Apartment

Executive Apartment | Interior

Executive Apartment

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
  • 60 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Comfort Apartment

Comfort Apartment

Comfort Apartment

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
  • 46 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Presidential Apartment

Presidential Apartment | Living area

Presidential Apartment

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
  • 111 sq m
  • 3 bedrooms
  • 5 bathrooms
  • City view
  • Sleeps 7
  • 3 Queen Beds and 1 Double Sofa Bed

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About the area

Map
14 York St, Toronto, ON, M5J 0B1

What's nearby

  • Scotiabank Arena - 4 min walk - 0.4 km
  • Ripley's Aquarium of Canada - 5 min walk - 0.5 km
  • CN Tower - 7 min walk - 0.6 km
  • Metro Toronto Convention Centre - 7 min walk - 0.7 km
  • Rogers Centre - 8 min walk - 0.7 km

Getting around

  • Queens Quay West at Harbourfront Centre Stop - 5 min walk
  • Union Station - 7 min walk
  • Toronto, ON (YYZ-Pearson Intl.) - 29 min drive

Restaurants

  • ‪McCafé - ‬5 min walk
  • ‪Aroma Espresso Bar - ‬2 min walk
  • ‪Steam Whistle Brewing - ‬5 min walk
  • ‪Uncle Tetsu's Japanese Cheesecake - ‬5 min walk
  • ‪BeaverTails - ‬5 min walk

About this property

The One

Aparthotel with spa services, a short walk to Scotiabank Arena
This smoke-free aparthotel features self parking, spa services and laundry facilities. Each apartment features a kitchen with a fridge and a microwave, plus a washer/dryer and a flat-screen TV with digital channels. Guests can appreciate conveniences, such as a sitting area and a coffee/tea maker, and other amenities include free WiFi and a balcony. Change of towels is available on request.
The One offers 20 air-conditioned accommodations with washers/dryers and coffee/tea makers. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas and includes dining tables. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 50-inch flat-screen televisions come with digital channels. Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages and change of towels can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Languages

English, Spanish

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Property amenities

Pool/Spa

  • In-room massages

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Covered parking on site (CAD 20 per night; includes in/out privileges)

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave

Dining

  • Champagne service
  • Chef service
  • Dining table

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Separate sitting area
  • Window screens

Entertainment

  • 50-inch flat-screen TV with digital channels

Outdoor areas

  • Balcony
  • Terrace

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Hardwood flooring in room
  • Lift (122 centimetre wide door)
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Change of towels on request
  • Housekeeping (daily)
  • Iron/ironing board
  • Meal delivery service
  • Restaurant dining guides
  • Virtual front desk

Location highlights

  • In the city centre
  • Near the boardwalk/promenade

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 20 units
  • Individual decor
  • Individual furnishings
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 4:00 AM
Minimum check-in age - 25

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and an access code; access will be through a private entrance
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Guests are recommended to download the property's keycafe mobile app before check-in

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cleaning fee: CAD 90 per accommodation, per stay (varies based on the length of stay).

We have included all charges provided to us by the property.

Optional extras

  • Covered self-parking fee: CAD 20 per night (in/out privileges)
  • Cleaning/housekeeping/linen fee: CAD 100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Property Registration Number R57-4918293

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The One Toronto
The One Aparthotel
The One Aparthotel Toronto

Frequently asked questions

Is The One pet-friendly?

No, pets are not allowed at this property.

How much is parking at The One?

Self-parking is available for CAD 20 per night.

What time is check-in at The One?

Check-in start time: 4:00 PM; check-in end time: 4:00 AM.

What time is check-out at The One?

Checkout is at 11:00 AM.

Where is The One located?

Located in Downtown Toronto, this aparthotel is within a 5-minute walk of The Path and Scotiabank Arena. Ripley's Aquarium of Canada and CN Tower are also within 10 minutes. Queens Quay West at Harbourfront Centre Stop is 5 minutes by foot and Queens Quay Ferry Docks Terminal Stop is 7 minutes.

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The One Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 20 out of 44 reviews
Rating 8 - Good. 9 out of 44 reviews
Rating 6 - Okay. 3 out of 44 reviews
Rating 4 - Poor. 6 out of 44 reviews
Rating 2 - Terrible. 6 out of 44 reviews

8.2/10

Cleanliness

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities, communication
Location was perfect
Stayed 1 night in Apr 2025

10/10 Excellent

Marsha

Liked: Cleanliness, amenities, property conditions & facilities, communication
First time staying here and we loved it. Check-in/out was easy and we had no issues. We would absolutely stay here again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Janice

Liked: Cleanliness, amenities, property conditions & facilities, communication
Enjoyed our stay ideal for people going to Scotiabank arena, as the condo is directly across from it.
Stayed 6 nights in Mar 2025

10/10 Excellent

Auri

Liked: Cleanliness, amenities, property conditions & facilities, communication
Perfect location
Stayed 10 nights in Feb 2025

10/10 Excellent

Adam

Liked: Cleanliness, property conditions & facilities, communication
Great property will stay there again
Stayed 1 night in Jan 2025

10/10 Excellent

LISA

Liked: Cleanliness, property conditions & facilities, communication
Was perfect for a couple with walking distance to many dining and bar options
Stayed 1 night in Dec 2024

10/10 Excellent

tricia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Fully stocked kitchen, clean and comfortable.
Stayed 1 night in Jan 2025

10/10 Excellent

MIKE

Liked: Cleanliness, amenities, property conditions & facilities, communication
Place was fantastic with amazing views.
Stayed 1 night in Nov 2024

10/10 Excellent

Abdul Hakim

Liked: Cleanliness, property conditions & facilities, communication
It has a bug porch and it has a perfect amount of space with all things included and has a beautiful home feeling. Very fun and comfortable place to stay.
Stayed 1 night in Jan 2025

10/10 Excellent

Courtney

Liked: Cleanliness, room comfort, communication

Great views

Great views and close to everything. Was happy with the place
Stayed 1 night in Dec 2024

10/10 Excellent

Sarah Anne

Liked: Cleanliness, property conditions & facilities, communication
The stay here was very comfortable, clean and safe. The views were extremely beautiful and made the entire stay memorable. The owner was VERY communicative and helpful when needed. Pretty impressed and would definitely stay here again
Stayed 1 night in Nov 2024

10/10 Excellent

Laurie

Liked: Cleanliness, room comfort, communication
We really enjoyed our stay. Everything was laid out so we did not need to ask any questions. Thank you this made our experience very enjoyable and relaxing. Me may do it again😀
Stayed 1 night in Jan 2025

6/10 Okay

Ashley

Liked: Amenities, communication
Excellent location! Secure building. The unit is a bit weathered, older, not enough towels/face cloths and not as clean as other places. Garbage chute in building wasn’t working but cleaned before we left early in the morning. Owner is nice and got back to us quickly with answers to questions
Stayed 4 nights in Feb 2025

8/10 Good

Isaac

Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful! The parking was easy and accessible, the area around the building was safe and had access to the mall, restaurants, the stadium, cn tower, and the room its self had a great view with plenty of space! The only issue was that the address on Expedia was incorrect and threw us off as we arrived. Other than that I would recommend this place to anybody looking for a room in the city for a good price.
Stayed 1 night in Jan 2025

8/10 Good

Jared

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Comfortable and close to where I needed to be. The communication with Expedia was a bit of a challenge as they tried to move me a few times, but landed in the right spot at the end.
Stayed 3 nights in Dec 2024

4/10 Poor

Ryan

Disliked: Amenities, communication
We were told we were double booked the day before our trip. We did not receive our new booking until we were many hours into our drive to Toronto. There was a lack of information involving parking and check out.
Stayed 3 nights in Jan 2025

8/10 Good

Sheena

Liked: Communication
Disliked: Property conditions & facilities
Great location, unit is sort of beat up and rough around the edges. Was fine for 2 nights of events in downtown Toronto.
Stayed 2 nights in Nov 2024

10/10 Excellent

Randy

Liked: Cleanliness, amenities, property conditions & facilities, communication
We enjoyed our stay however it was not at the location I originally booked through Expedia. We booked 14 York St near the Scotiabank arena advertised as THE ONE. This was to walk to Raptors games. My wife doesnt have great mobility so this was important. To our surprise the actual location "changed"? to 300 Front St. Great for Jays games but not Raptors basketball during a Toronto cold snap. I want our host to be aware of this misinformation on Expedia to hopefully get it corrected asap.
Stayed 2 nights in Feb 2025

6/10 Okay

Peter

Liked: Cleanliness
Disliked: Communication

Okay if you can get past the difficulties

Check-in was a mess, requiring contact with Hotels.com to resolve because of communications failures by the property. The VIP status was not acknowledged by the property, with poor communication in any case, making it unclear why they are allowed to feature VIP perks on their listing. Balcony locked.
Stayed 5 nights in Jan 2025

2/10 Terrible

Yishan

Disliked: Communication
Be aware! It’s NOT a hotel. The communication was only through Expedia chat box. The phone number provided was useless. It would not reach anyone. The worst part was we were not allowed to get back our forgotten item.

6/10 Okay

Scott

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Property ended up being slightly different the ad. For example ad clearly leads with a balcony, but there was none.
Stayed 2 nights in Nov 2024

8/10 Good

Mackenzie

Liked: Cleanliness, amenities, communication
Great location. Super close to train and be a stations. Th unit was clean, but VERY dated as is most of the building. The kitchen cabinets were really rough looking as well as carpet in bedroom and busted transition strip in floor. It doesn’t look anything like the pictures they display. The balcony is the size of a cruise ship balcony. They did have a free parking spot dedicated to the unit. Again very clean so I could overlook items for my short stay.
Stayed 2 nights in Nov 2024

2/10 Terrible

J

Liked: Cleanliness
Disliked: Property conditions & facilities, communication
Because of poor reviews we confirmed with the owner that there was a balcony, underground parking and the exact address of the building before booking. We were given an address that took us to the wrong building when using GPS, we parked, went in only to learn that there was a different parkade and we had wasted $24 on 10 minutes of parking. After many communications with the owner we were sent a video that showed how to get to the private garage for parking. We had driven past it at least five times but the lack of signs and correct address made it very confusing. The worst part was that there was NO ACCESS TO THE BALCONY! There was a balcony but you could not use it, the door had been decommissioned and you could not get outside. This made the stay horrible as we had someone who suffered from claustrophobia. We could not see out the windows they were so filthy. It was a terrible experience, I will surely trust poor reviews in the future.
Stayed 1 night in Mar 2025

4/10 Poor

Carole M

Liked: Communication
Disliked: Room comfort

Not as advertised

We booked for 2 rooms with a king bed in each and a pull out sofa, so there would be comfortable bed options for a family of four adults. The unit had 2 rooms, but there was only a double bed in each. The living room had a sofa, but it did not convert to a bed. When we contacted the property, they sent someone up to install a blow up mattress. There was insufficient toilet tissue, no hairdryer (although listed), pillows that smelled of BO in one of the bedrooms, a tear in the sofa cushion, and a leftover used tissue and hair tie in the sofa. When contacted, the property tried to be helpful. The experience was not as advertised and we were left with the feeling that we didn’t get what we paid for.
Stayed 2 nights in Dec 2024

8/10 Good

Marie-pierre

Liked: Cleanliness
Disliked: Communication

Appartement. Bien situé

Stayed 3 nights in Jan 2025