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Rio Serrano Hotel + Spa

4.0 star property
Riverfront hotel with full-service spa and free breakfast

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Rio Serrano Hotel + Spa

Indoor pool, open 8:00 AM to 10:00 PM, pool loungers
Land view from property
View from property
Superior Double or Twin Room, Mountain View
Gift shop

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Parking included
    Parking included
  • Gym
    Gym
  • Breakfast included
    Breakfast included
  • Laundry
    Laundry
The price is €505
includes taxes & fees
23 Nov - 24 Nov

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Free cots/infant beds
Hypo-allergenic bedding
Down duvet
Premium bedding
Pillow-top bed
  • 24 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds

View all photos for Superior Double or Twin Room, Mountain View

Superior Double or Twin Room, Mountain View

Superior Double or Twin Room, Mountain View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Free cots/infant beds
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 32.0 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Traditional Double or Twin Room, Mountain View

Traditional Double or Twin Room, Mountain View

Traditional Double or Twin Room, Mountain View

Highlights

Soundproofed
Individually furnished
Individually decorated
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 28 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds

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includes taxes & fees
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About the area

Map
Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Magallanes, 6170000

What's nearby

  • Torres del Paine National Park - 7 min drive - 3.7 km
  • Cuernos del Paine Lookout - 14 min drive - 10.3 km
  • Lago Pehoe - 30 min drive - 17.7 km
  • Salto Chico Falls - 31 min drive - 18.0 km
  • Glacier Grey - 46 min drive - 25.6 km

Restaurants

  • ‪Los Colonnos Del Sur - ‬9 min walk
  • ‪Don Pascual 1940 - ‬4 min walk
  • ‪Hotel Río Serrano - ‬6 min walk

About this property

Rio Serrano Hotel + Spa

Upscale family-friendly hotel near Torres del Paine National Park
Located close to Cuernos del Paine Lookout, Rio Serrano Hotel + Spa provides a free breakfast buffet, a free daily manager's reception and a terrace. Treat yourself to a facial, a body scrub or a body wrap at KOLAF, the on-site spa. The on-site Regional cuisine restaurant, Kaienk Restaurant, offers breakfast, lunch, dinner, light fare and garden views. Fitness classes and Pilates classes are offered at the 24-hour health club; other things to do include horse riding. Free in-room WiFi, with a speed of 50+ Mbps, is available to all guests, along with a shopping centre on-site and a firepit.
Other perks at this hotel include:
  • An indoor pool with sunloungers
  • Free self-parking
  • Access to a nearby indoor pool, luggage storage and a billiards/pool table
  • Smoke-free property, 4 meeting rooms and wedding services
  • Guest reviews give top marks for the helpful staff
Room features
All 108 individually furnished rooms boast comforts such as premium bedding and laptop-friendly workspaces, as well as amenities such as free WiFi and safes.
Other amenities include:
  • Highchairs and free infant beds
  • Hypo-allergenic bedding, pillowtop mattresses and down duvets
  • Bathrooms with rainfall showers and designer toiletries
  • Wardrobes/cupboards, heating and daily housekeeping

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Dickson
  • Kaienk Restaurant

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's toys
  • Free cot
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (635 square foot of space)
  • Coworking space

Outdoors

  • Firepit
  • Garden
  • In a national park
  • In the mountains
  • On a river
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2001
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Minibar

More

  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Renovations and closures

The property is closed between 1 May and 1 October.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Free in-room WiFi has a 2-device limit
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Río Serrano
Río Serrano Hotel
Río Serrano Hotel Torres Del Paine
Río Serrano Torres Del Paine
Hotel Río Serrano Torres Del Paine
rio serrano hotel spa Torres Del Paine
rio serrano hotel spa
rio serrano spa Torres Del Paine
rio serrano spa
Hotel Río Serrano
Rio Serrano Hotel + Spa Hotel
Rio Serrano Hotel + Spa Torres Del Paine
Rio Serrano Hotel + Spa Hotel Torres Del Paine

Frequently asked questions

Does Rio Serrano Hotel + Spa have a pool?

Yes, this property has an indoor pool. Pool access is from 8:00 AM to 10:00 PM.

How much does it cost to stay at Rio Serrano Hotel + Spa?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Rio Serrano Hotel + Spa on 23 Nov 2024 start from €505.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Rio Serrano Hotel + Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Rio Serrano Hotel + Spa?

Self-parking is free at this property.

What time is check-in at Rio Serrano Hotel + Spa?

Check-in start time: 4:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Rio Serrano Hotel + Spa?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Rio Serrano Hotel + Spa located?

This family-friendly Torres del Paine hotel is located on the waterfront, within 3 mi (5 km) of Serrano River and Torres del Paine National Park. Cuernos del Paine Lookout and Lago Pehoe are also within 12 mi (20 km).

Rio Serrano Hotel + Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 217 out of 369 reviews" "
Rating 8 - Good. 102 out of 369 reviews" "
Rating 6 - Okay. 26 out of 369 reviews" "
Rating 4 - Poor. 13 out of 369 reviews" "
Rating 2 - Terrible. 11 out of 369 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and friendly! The property is beautiful and relaxing. Honestly no complaints whatsoever
Stayed 5 nights in Oct 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

paulina, Cabo San Lucas

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
AMAZING HOTEL!!! Everything was amazing!!! Staff, food, room, and special thank you to Gabriel ( I Belice that’s his name) from guess services he was on top of everything and always on top of everything!
Stayed 1 night in Oct 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel on edge of torres del paine.
Stayed 3 nights in Oct 2024

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, surroundings and excellent food. A great stay.
Stayed 3 nights in Oct 2024

10/10 Excellent

Sylvain, Novato

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Rio Serrano Hotel
Stayed 4 nights in Oct 2024

10/10 Excellent

Simone

Travelled with partner
Excellent stay at Rio Serrano, I would highly recommend. I had a small issue with was immediately addressed. The dinner menu at the restaurant was fantastic - we were never disappointed.
Stayed 4 nights in Oct 2024

10/10 Excellent

Yen, Mechanicsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. Wish we had time to use the pool, etc. highly recommended
Stayed 1 night in Oct 2024

10/10 Excellent

Jason, Merrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Rio Serrano Hotel was an incredible stay. The staff was helpful and nice the entire time. We ordered their breakfasts and lunches to go which was useful for hiking days. However the bar and restaurant food was amazing too. The staff was helpful with every request we've had such as a birthday cake to getting us ice for icing sore knees. While the Hotel was amazing, their excursion company The Massif gave us the opposite experience. They scheduled our Grey Glacier navigation on the wrong day. We had to reschedule and cancel other excursions after that incident which ruined some of the trip. They stated they would find alternates for horseback riding since I was over the weight limit but never did. The company felt very unreliable. Would not book with the again
Stayed 5 nights in Oct 2024

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Beatrice

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Iván

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

8/10 Good

Ferenc Bence

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is located close to the more peaceful part of the park - this means however that a lot of driving or long transfers are needed for the Eastern parts. Transfers and activities are horribly expensive, but this is the case everywhere in Torres del Paine. Overall, we liked the location as the roads were empty, we had our own car and the views from our room were magnificent. A few other positives: the spa was great, even if at times it felt crowded. The staff there were very friendly and welcoming. We liked the varied breakfast, a lot of good options to choose from. Finally, the hotel has an app, it was convenient to check the menus there and even table reservations are possible there. The main negative for us was the staff (except for in the spa): there were several issues during our stay. One day room service was forgotten, the next, the bathrobes were taken from the room, but not replaced for a day. Most of the staff at the bar could not care less about serving guests. Our main complaint was how however how they handled a dinner payment. We did not leave card details as like everywhere in Chile, they cannot or do not want to put a hold on debit cards. At dinner, they put our consumption on the room without asking us. Later (when already asleep), we got a call that we had to pay immediately. We were dumbfounded that they woke us up and even came to our room for this, we wouldn't have run off without paying USD 50 after paying USD 1500 for our stay.
Stayed 6 nights in Apr 2024

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room with a view of The Massif and it was completely worth it as the view is incredible! You also get the same view from the dining room and bar and comfy seating areas which were great for relaxing and taking it all in. The room was clean and modern although only minor disappointment was the bathroom which could do with an upgrade to match the quality of the rest of the hotel. The pool was lovely, a great space to relax after a long hike the day before. Initially we had concerns over being isolated in this location but for a couple of days we had no issues. Good dining options in the hotel and we booked hikes and transfers through ‘The Masssif’ who are based at the hotel and we’re great. Overall highly recommend.
Stayed 3 nights in Apr 2024

10/10 Excellent

Edwin

Stayed 1 night in Apr 2024

10/10 Excellent

Gerardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice views and excellent service
Stayed 1 night in Apr 2024

8/10 Good

haiwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is excellent except the smile of the toilet.
Stayed 3 nights in Apr 2024

10/10 Excellent

ZHI TING AMANDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome stay at Rio Serrano. Views were amazing - definitely worth paying for the mountain view room. Staff were kind and helpful. The restaurant and bar had amazing food, wine and cocktails. This is a great option super close to Torres del Paine.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ganning, Irvine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large hotel with excellent amenities and services, fantastic mountain view, and beautiful horseback ride routes
Stayed 3 nights in Apr 2024

10/10 Excellent

stephan

Stayed 4 nights in Mar 2024

8/10 Good

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent views and close to the Torres del Paine National Park
Stayed 4 nights in Apr 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Kshitij

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
good views. average food. price not worth it.
Stayed 2 nights in Mar 2024

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel like no other
An unforgettable experience! The staff is so attentive, the amenities are amazing, the food is phenomenal, and the views (as long as you pick a mountain view) are unparalleled. Highly recommend staying at this hotel.
View from the hotel
View from the hotel
View from the overlook close to the hotel.
Stayed 4 nights in Mar 2024