2/10 Terrible
Pam, Minnetonka
Travelled with partner
28 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked an ocean view queen bed bungalow but got a tree house which had no view of the ocean at all. There were gaps in the wood flooring everywhere, cracks in window frames through which huge biting ants and mosquitoes were coming in the room. We got bitten by those ants a few times, and finally had to give up and leave. The onsite staff were trying to be helpful but the online management was defensive. Instead of apologizing and showing their accountability, they told us “they could not control ants!”. We didn’t pay almost USD400 a night to live in a treehouse and get bitten by ants and bugs. That’s something we’d expect from $30-camping. The hotel seemed overbooked, so they had only that ants-infested room and one other room of the same style which was located further away, much smaller and claustrophobic. They didn’t give us the room we booked. We didn’t get the VIP Access benefit that was advertised in our Expedia booking either. The worst experience in Mexico. Stay away from this poorly managed “hotel” with greedy, unprofessional management.
Pam
Stayed 2 nights in Dec 2024