Ugthorpe Hotels

"Penny Hedge is on the outskirts of Whitby. There is plenty of parking. Nearby is a small shopping complex. The rooms are large, clean and well equipped. The pub provides a good range of tasty, good value meals, served by friendly staff. "

"Had to charge room as window wouldn't shut tight so you could hear the noise from the carriage way and that was on the other side of the hotel, swapped rooms the next day and that was ok. Problem resolved quickly and staff very friendly."

"Lovely accommodation clean well presented Staff friendly and helpful James Eccles assistant manager very welcoming and hospitable Would definitely recommend this hotel to stay"

"Fabulous location"

"Stayed for two nights, Great service by the bar maid had a good laugh with her on the Thursday night 31/10/24 and the chef before his shift and the manager at night. 01/11/24 Nearly missed out on my breakfast in the morning as I had a few too many to drink the night before and I was late. Chef agreed to still make me breakfast which I was really grateful for, the waitress at breakfast didn’t offer me any drinks and if I didn’t pretty much beg her to ask the chef if they could still make me breakfast she would of gladly let me walk out not very friendly. Only thing I would say is to extend the hours of breakfast in the morning. Overheard that a manager had made one of the other staff members cry twice. If this was the lady that served me breakfast, I’d book your ideas up. I’m a manager and you treat your fellow employees with the same amount of respect you expect to be treated with. That way you get better productivity and it’s just a better atmosphere for everyone and who knows you might even crack a smile. Room was great bed was huge and after working away it’s always nice to find a bath as a lot of hotels have done away with them. Room was quiet apart from the road outside, nothing you can do about that though. Rated a 5 star out of respect for the nice staff. Good on you for being chatty and welcoming keep up the good work everyone loves a smile when they first walk into a hotel. Also to the staff member who has been made cry, your good at your job keep it up rise above it"

"Room 386 is classed accessible but it is furthest from reception and the lift. Not suitable for those with walking difficulties due to the ridiculous distance from the lift. "

"The Spa Hotel sits just above the gorgeous coastline with an easy path down to the seaside. It is a slightly steep hill up to the town center, but that's easily walkable. The restaurant was excellent and everyone so kind and friendly. I saw the most spectacular sunrise and sunset at the property. You can't help but fall in love with the Hotel and it's natural beauty in the seaside surroundings."

"Greatest staff and best hotel"