4/10 Poor
Amarieliz
Travelled with family
25 Sept 2024
Disliked: Property conditions & facilities
First of all property has no parking spaces. If you’re coming with kids be very careful parking in front of property because cars come flying. Do not believe that they have a pool in property they just want you to book and tell you is under constructions after you pay property. That’s what happened to us. I when for vacation with my family after booking this property through Expedia and having a 6 night stay found out had no in ground pool . Then they tell you there will be a $111.00 dollars for housekeeping fee they will knock on your door at anytime of the night same night you get there to collect cleaning fee when you haven’t even finish your stay. And tell you about it after you get to property. Who ever I talked to I don’t know if it was property manager owner don’t know who it was but he was cursing at me over phone when I tried to explain to him Expedia had charge me already for my stay and never knew about additional charges. Very rude unprofessional customer service I even asked for extra garbage bags since I had a 6 night stay he told me they had put 2 bags I couldn’t get additional garbage bags. I will tell you this property is not good for family’s coming with children not very safe and very noisy at night.
Amarieliz
Stayed 6 nights in Sep 2024