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Mercure Hotel Windhoek

4.0 star property
Hotel with a full-service spa, near Maerua Mall

Choose dates to view prices

Photo gallery for Mercure Hotel Windhoek

Relax by the outdoor fireplace, surrounded by comfortable seating and a canopy.
Welcome to our hotel lobby, featuring a spacious reception area with a comfortable seating space and a large window offering a view of the outside.
Relax in our spacious lobby with a central seating area, coffee table, and comfortable sofa.
Relax in a stylish seating area with a sofa, armchairs, and a geometric-patterned rug.
Welcome to Mercure Hotel, where a clear sign marks the entrance to a warm reception area and beautifully maintained outdoor space.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Gym
  • Spa
  • Breakfast available
  • 24/7 front desk
The current price is €74
includes taxes & fees
16 Aug - 17 Aug

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room, 1 King Bed

In-room safe, individually furnished, desk, laptop workspace

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

Highlights

Soundproofed
Individually furnished
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Privilege, Room, 1 Double Bed

In-room safe, individually furnished, desk, laptop workspace

Privilege, Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Individually furnished
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds

In-room safe, individually furnished, desk, laptop workspace

Superior Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 34 sq m
  • Sleeps 2
  • 2 Single Beds
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About the area

Map
Corner Of Auas Aviation Road, Windhoek, 9000

What's nearby

  • Maerua Mall - 2 min drive - 2.2 km
  • The Grove Mall of Namibia - 3 min drive - 3.3 km
  • NamibRand Nature Reserve - 4 min drive - 3.7 km
  • Katutura Township - 4 min drive - 3.7 km
  • Train Station - 5 min drive - 4.8 km

Getting around

  • Windhoek (ERS-Eros) - 2 min drive

Restaurants

  • ‪Jonnos Bistro - ‬4 min drive
  • ‪Mugg & Bean - ‬5 min drive
  • ‪Country Club Resort Windhoek - ‬7 min drive
  • ‪KFC - ‬5 min drive
  • ‪Ocean Basket - ‬5 min drive

About this property

Mercure Hotel Windhoek

Upscale hotel near The Grove Mall of Namibia
Located close to Maerua Mall and NamibRand Nature Reserve, Mercure Hotel Windhoek provides a terrace, a garden and a playground. Treat yourself to a deep-tissue massage, thalassotherapy or a body treatment at Oukolele Spa, the on-site spa. Free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with dry cleaning/laundry services and an outdoor entertainment area.
You'll also find perks such as:
  • An outdoor pool and a children's pool, with sunloungers
  • Free self-parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and 15 meeting rooms
  • Local meal delivery service, a porter/bellboy and ATM/banking services
Room features
All 199 individually furnished rooms feature perks such as laptop-friendly workspaces and air conditioning, in addition to amenities such as free WiFi and desk chairs.
Other amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Detached private bathrooms with eco-friendly toiletries and baths or showers
  • 32-inch flat-screen TVs with digital channels
  • Wardrobes/cupboards, free extra beds and electric kettles

Languages

Afrikaans, English, German, Portuguese, Spanish

Similar properties

Exterior

Hilton Windhoek

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
8.6 out of 10, Excellent, 802 reviews
The price is €98
includes taxes & fees
9 Aug - 10 Aug
Hilton Windhoek

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: NAD 220 for adults and NAD 110 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 15 meeting rooms
  • 2,099 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Meal delivery service

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately NAD 220 for adults and from NAD 110 for children
  • Airport shuttle fee: NAD 380 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Mercure Hotel Windhoek Hotel
Hotel Safari Managed By Accor
Mercure Hotel Windhoek Windhoek
Mercure Hotel Windhoek Hotel Windhoek

Frequently asked questions

Does Mercure Hotel Windhoek have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 7:00 PM.

How much does it cost to stay at Mercure Hotel Windhoek?

As of 18 Jul 2025, prices found for a 1-night stay for 2 adults at Mercure Hotel Windhoek on 16 Aug 2025 start from €73.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Hotel Windhoek pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Mercure Hotel Windhoek?

Self-parking is free at this property.

What time is check-in at Mercure Hotel Windhoek?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Mercure Hotel Windhoek?

Checkout is at 11:00 AM.

Does Mercure Hotel Windhoek provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of NAD 380 per vehicle applies.

Where is Mercure Hotel Windhoek located?

Situated near the airport, this spa hotel is within 3 mi (5 km) of Maerua Mall, The Grove Mall of Namibia and Namibia University of Science and Technology Hotel School. NamibRand Nature Reserve and Katutura Township are also within 3 mi (5 km).

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Mercure Hotel Windhoek Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 13 out of 30 reviews
Rating 8 - Good. 12 out of 30 reviews
Rating 6 - Okay. 3 out of 30 reviews
Rating 4 - Poor. 2 out of 30 reviews
Rating 2 - Terrible. 1 out of 30 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thank you for a safe and pleasant stay. the staff were incredibly kind.
Stayed 8 nights in Dec 2024

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities

Mercury hotel great stay 6 days

Excellent staff, beautiful environment, love onsite restaurant,spa, gym. Grounds beautiful. Customer service 110%
Stayed 6 nights in Feb 2025

8/10 Good

Erwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good, but the restaurant was terrible, waiting over 40min and it was not even good, the worst meal I had in the country
Stayed 1 night in Jun 2025

10/10 Excellent

Hernan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 2 weeks at the Mercure Hotel on a work trip. The staff were incredibly friendly and the facilities were clean and very comfortable.
Stayed 14 nights in Mar 2024

10/10 Excellent

Hoshyar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central in Winhoek

Nice hotel with friendly staff og good service. Located central in Windhoek and close to EROS airport.
Stayed 1 night in Jul 2023

8/10 Good

Zhila

Nice stead
Stayed 1 night in Feb 2024

6/10 Okay

Jamie

Average accomodation Friendly staff at front desk Restaurant service was very poor
Stayed 2 nights in Sep 2024

10/10 Excellent

Galicano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility is my priority.
Stayed 1 night in Mar 2024

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints at all. Chairs are becoming a little rickety in the dining room and 1035
Stayed 6 nights in Aug 2022

10/10 Excellent

Maik

Stayed 2 nights in Apr 2025

10/10 Excellent

Boma

Stayed 4 nights in Mar 2025

6/10 Okay

Torben

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Andre

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel em boas condições, com alguns quartos reformados, outros mais antigos, mas no geral muito bons. Café da manhã internacional, muito completo e saboroso. Quartos espaçosos, limpos e roupa de cama de alta qualidade. Empregados educados. Único ponto negativo foi na indicação de taxi pelos funcionários do hotel. Indicam taxis privados muito mais caros, abusivos em relação aos preços médios de mercado e por aplicativo.
Stayed 5 nights in Mar 2025

4/10 Poor

Femke

Stayed 3 nights in Mar 2025

8/10 Good

Lloyd

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations and excellent meals.
Stayed 1 night in Feb 2025

10/10 Excellent

Toivo

Stayed 1 night in Jan 2025

10/10 Excellent

Deniz

Stayed 1 night in Nov 2024

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

FCI Flight Centre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Keiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel to stay in Windhoek

Mercure offers fabulous buffet for breakfast and lunch. People in the restaurant are very helpful and prompt. Room is spacious and great. Everything is good except for check-in experience. We did pre-paid, but they were not certain whether we paid. THe check-in took more than 40 min. Other guests said similar experience
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Ramohudi Simon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Aug 2024

8/10 Good

Bernadette

Stayed 1 night in Mar 2024

8/10 Good

Hoshyar

Stayed 1 night in Jul 2023