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"Classy hotel with friendly English speaking staff, clean and comfortable room. A special shout out to the hotel porter Andy who spoke great English and was so helpful during my stay and truly went above and beyond in his customer service. The hotel is a 25 minute walk to the closest entry point onto the City wall (Changle gate), which I highly recommend to rent a bicycle on. "

"It has an excellent location in the heart of Xi’ an. The Bell Tower, restaurants, and shops are just steps away. The subway is in from of the hotel,"

"Great!"

"Joan was helpful on the front desk. He went out of the way to makeover stay comfortable he booked the tickets. He speaks good English overall, we were happy with the place. Will highly recommend anybody with family or business."

"We stayed for 2 nights at the Grand Hyatt Xi'An in a Grand Club King Room. We went to Xi'An mainly to see the Terracotta Warriors. For us, we found this hotel was isolated from the main part of the town of Xi'An. We needed to take a taxi to get into the town centre. Apart from that, the room, the staff and the food were all at standard of what we would expect from the Grand Hyatt group. For us, the location wasn't the best."

"The hotel is very modern with an interesting design. Rooms are comfortable with an upscale design. Would definitely stay there again"

"The staff is so professional and very helpful. The room is spacious and comfortable. Everything was extremely clean. The garden is beautiful and well maintained ! "

"I think the staff was really helpful and the hotel location is amazing. It is walking distance from a few attractions and plenty options for food establishments "

"Clean and good service "