6/10 Okay
Jonathan
Travelled with family
3 Sept 2024
Disliked: Cleanliness, property conditions & facilities
Has potential..
Arrived in the height of summer although adequate albeit a bit tired looking, it was not the cleanest and AC was broken, they sent a maintenance guy who said it needed something changing on the roof and it would be sorted the next day as everyone had left for the day.
Went to bed that night and awoke to a strange scratching sound, my husband and I convinced ourselves it was wind rattling something outside. Back to sleep to wake to the same sound, he looked under the bed to find an actual mouse running away out of sight!! Just leaving behind a tampon it had stolen from a previous guest, some droppings and a gnawed headboard. Cutting our losses we moved to the living room to spend the rest of the night on a sofa bed. Upon inspection in the morning we also found mouse droppings underneath the sofa bed.
Reported to reception in the morning, the staff were not overly apologetic and said they would send someone to catch it! I calmly told them I was not staying there with my two children. They agreed to swap us once someone had checked out later that day.
We were moved to a much nicer (refurbished) apartment with working air con, however the apartment still hadn’t been cleaned well, with dusty and dirty skirting boards, hair blocking the drain, food left behind and a full dishwasher to empty.
Service at the pool bar was slow, no one on site was overly friendly… such a shame, with better housekeeping and service it could be a winner.
The location was great.
Jonathan
Stayed 6 nights in Aug 2024
