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Hotel Astoria

3.0 star property
Hotel with a full-service spa, steps from Zermatt-Matterhorn Ski Paradise

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Photo gallery for Hotel Astoria

Front of property – evening/night
TV
Vichy shower
Minibar, in-room safe, blackout curtains, free cots/infant beds
Sauna, steam room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Room service
  • Spa
  • Housekeeping
  • Bar
  • Pet-friendly

Room options

Available filters for rooms
Showing 2 of 2 rooms

Studio, Kitchen, Mountain View (located in adjacent building)

Highlights

Balcony
Heating
Free rollaway/extra beds
Free cots/infant beds
Kitchen
TV
Blackout curtains
Shower/bath combination
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room

Double Room | Living area

Double Room

Highlights

Balcony
Heating
Free rollaway/extra beds
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 Double Bed
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About the area

Map
Steinmattstrasse 32, Postfach 469, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 1 min walk - 0.0 km
  • Matterhorn Museum - 3 min walk - 0.3 km
  • Zermatt–Sunnegga Funicular - 6 min walk - 0.6 km
  • Zermatt-Furi Gondola - 10 min walk - 0.8 km

Getting around

  • Zermatt Gornergratbahn Station - 9 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪Restaurant du Pont - ‬4 min walk
  • ‪Brown Cow - pub - ‬6 min walk
  • ‪Old Zermatt - ‬4 min walk
  • ‪Zermatt Kaffee Rösterei & Kitchen - ‬3 min walk
  • ‪Harry`s Ski Bar - ‬3 min walk

About this property

Hotel Astoria

Hotel near Zermatt-Matterhorn Ski Paradise
Free continental breakfast, laundry facilities and a bar are just a few of the amenities provided at Hotel Astoria. Take some time to relax at the on-site spa. Enjoy on-site activities, such as rock climbing and hiking/biking. Stay connected with free in-room WiFi, and guests can find other amenities, such as a restaurant.
You'll also enjoy the following perks during your stay:
  • Bike hire, babysitting (surcharge) and smoke-free property
  • Multilingual staff, concierge services and free newspapers
  • A porter/bellboy, ATM/banking services and a lift
Room features
All guest rooms at Hotel Astoria offer amenities, such as free WiFi and safes, in addition to minibars and room service.
Other conveniences in all rooms include:
  • Bathrooms with free toiletries and hairdryers
  • TVs with premium channels
  • Balconies, free infant beds and coffee/tea makers

Languages

English, French, German, Greek, Italian, Polish, Portuguese, Russian

Similar properties

Front of property

Hotel Bahnhof

  • Free WiFi
  • Housekeeping
9.0 out of 10, Wonderful, 361 reviews
The price is €273
includes taxes & fees
7 Jun - 8 Jun
Hotel Bahnhof

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Full-service spa
  • Helicopter/aeroplane tours
  • Hiking/biking trails
  • Mountain biking
  • Rock climbing
  • Ski storage

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities

Conveniences

  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • In the mountains

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Lift

More

  • 1 building
  • 3 floors
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker
  • Minibar
  • Room service

More

  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of CHF 8 per pet

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.
  • Resort fee: CHF 2.50 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 8 per pet

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Astoria Zermatt
Hotel Astoria Zermatt
Hotel Astoria Hotel
Hotel Astoria Zermatt
Hotel Astoria Hotel Zermatt

Frequently asked questions

Is Hotel Astoria pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 8 per pet.

How much is parking at Hotel Astoria?

This hotel doesn't offer parking.

What time is check-in at Hotel Astoria?

Check-in start time: 2 PM; check-in end time: 10 PM. After-hours check-in is not available.

What time is check-out at Hotel Astoria?

Checkout is at 11 AM.

Where is Hotel Astoria located?

Situated in the mountains, this spa hotel is steps away from Zermatt-Matterhorn Ski Paradise, Zermatt - Furi and Furi Ski Area. Furi - Riffelberg and Mountaineers Cemetery are just steps away. Zermatt Gornergratbahn Station is 9 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 9 minutes.

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Hotel Astoria Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 76 out of 164 reviews
Rating 8 - Good. 62 out of 164 reviews
Rating 6 - Okay. 20 out of 164 reviews
Rating 4 - Poor. 3 out of 164 reviews
Rating 2 - Terrible. 3 out of 164 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Penny

Liked: Staff & service
Nice friendly on reception. Room very basic and dated. No kettle etc. good base though for shops and lake.

10/10 Excellent

Sheng Qi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches und hilfsbereites Personal TV Zimmer 206 funktionierte nicht
Stayed 1 night in Dec 2022

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Reto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top Hotel Badewanne/Dusche sollte erneuert werden.
Stayed 1 night in Jul 2022

8/10 Good

Sonja

Liked: Cleanliness, staff & service, room comfort

Top Lage, Freundliches Personal, Saubere Zimmer

Wir hatten drei tolle Tage in Zermatt. Unser Hotel war gut gelegen, und mit dem Bus waren die verschiedenen Skigebiete gut erreichbar. Das Morgenessen entsprach unseren Bedürfnissen. Wenn es eine Beanstandung gäbe, wär der Lärm durch Partygänger hervorzuheben. Aber man kann nicht Zentral wohnen, und noch eine ruhige Nacht verlangen. Das Personal war sehr freundlich und Hilfsbereit.
Stayed 4 nights in Feb 2022

10/10 Excellent

René

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir haben fie Zeit in Zermatt genossen
Stayed 1 night in Jan 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing, everyone was so friendly!
Stayed 4 nights in Dec 2021

10/10 Excellent

Mahesh Babu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good in all aspects !!

Stay was excellent, hotel was close by to everything ( train station - 10 mins, Matter horn cable car - 15 mins walk, Spar express market - next door ) The receptionist/manger was so friendly and very helpful, I recommend this this hotel to all
Stayed 1 night in Oct 2021

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The bed and comforter were super comfortable. The room and balcony were very spacious. It’s an older hotel but it’s cute and everything works. I didn’t get a chance to visit the sauna but it looks new and clean. Service staff were amazing. Wifi is very weak and unreliable.
Stayed 3 nights in Sep 2021

8/10 Good

Artur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

10/10 Excellent

Vlad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Kept Secret

Second stay in Astoria, Great location between sunnegga and furi ski lift. Famous bakery Fuchs and the groccery store right outside the hotel. And of course the best kept secret... the spa. Looking forward to come back!
Stayed 3 nights in Jan 2021

10/10 Excellent

Hans-Peter

Liked: Cleanliness, staff & service, room comfort

Traumhaftes Zimmer in Zermatt!

Wir hatten ein schönes grosses Zimmer mit Terrasse und Ausblick aufs Matterhorn, traumhaft!! Kostenloser Transfer zum Bahnhof ist hier natürlich selbstverständlich. Natürlich kostenlos, was andere Anbieter nicht verstehen, ist die Freundlichkeit des Chefs und aller Mitarbeiter. Wenns nach Zermatt geht, kommen wir sicher wieder!
Stayed 4 nights in Jan 2021

10/10 Excellent

Khamphet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zuvorkommender Gastgeber. Sehr freundlich und hilfsbereit. Hotelzimmer mit Blick auf dem Matterhorn.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Clean. Friendly staff
Stayed 5 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Maurizio, courtételle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnifique personnel tres bon déjeuner copieux tres bien située je recommande cet hotel et endroit
Stayed 7 nights in Jul 2020

10/10 Excellent

Remo, Schwyz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal. Top Morgenessen. Ruhige und doch zentrale Lage inkl. Sicht auf den oberen Teil des Matterhorns. Sehr empfehlenswert!
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Empfehlenswert!

Super und sehr freundlicher Service, sehr familienfreundlich, gute Lage!
Stayed 2 nights in Jun 2020

10/10 Excellent

Yuen Sum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Corin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spacious room with Matterhorn view from the balcony.
Stayed 1 night in Mar 2020

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Grand Old Hotel in need of TLC!

This hotel is in desperate need of an upgrade. All the fittings are old and the rooms incredibly dark. The lighting is totally inadequate. We had to use the torch on our phone to see in the wardrobe! No lounge or bar and front door locked at 22:00. Breakfast was adequate at best However; it was very clean and the staff were pleasant and very helpful. There is a good ski room We did not use the Wellness centre so can’t comment. It’s position in the town is good and handy for most things. Pleasant and helpful driver to shuttle you and luggage to and from station. This was obviously once a grand hotel in the middle of Zermatt but has seen little if any investment this century.
Stayed 7 nights in Feb 2020

10/10 Excellent

Vlad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Romance in the heart of ZT

Stayed 3 nights in Feb 2020

10/10 Excellent

Karine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020