Mexico and Central America Adventure Holidays

First, I want to recognize the bartenders at the main pool bar. They are outstanding bartenders and genuinely kind individuals. They truly care about guests and go above and beyond to make your experience at the Royal Sands memorable. They deserve a raise or promotion. However, I was very disappointed with the persistent attempts to get me to attend your 90-minute presentation for your club or membership. One day, I received a call in my room, and when I didn’t answer, someone knocked on my door while my wife was trying to rest. Later, I was approached again in the pool, even after I had already declined. About an hour later, yet another person came over to speak with me while I was relaxing poolside, followed by a text message to my phone. And this was just one of the seven days of my stay. Is this level of persistence really necessary?

Nice environment and nice staff

Did not like the idea of paying for the steakhouse restaurant in the middle of our stay because management changed their mind, majority of the guests were unhappy and upset over that

We liked this resort. Lots of activities

I am writing to share my experience at the establishment. The cleanliness of the rooms was truly impressive, reflecting a high standard of maintenance. However, I noticed a significant constraint with food options during the late afternoon hours. Having room service as the sole choice between 4 and 6 pm limited the available dining experiences. It would be nice if there were places open on property. This made satisfying hunger a bit challenging during that timeframe. When taking a nighttime walk, I've noticed that the property lights are quite limited. This lack of adequate illumination makes it difficult to see where I am going. I believe better lighting would greatly enhance the safety of all residents. Specifically, the absence of decorative lighting around the pool area is noticeable. I hope that this issue will be addressed to improve the overall ambiance.Overall, I hope this feedback helps to enhance the guest experience in the future.

I am writing to share my experience at the establishment. The cleanliness of the rooms was truly impressive, reflecting a high standard of maintenance. However, I noticed a significant constraint with food options during the late afternoon hours. Having room service as the sole choice between 4 and 6 pm limited the available dining experiences. It would be nice if there were places open on property. This made satisfying hunger a bit challenging during that timeframe. When taking a nighttime walk, I've noticed that the property lights are quite limited. This lack of adequate illumination makes it difficult to see where I am going. I believe better lighting would greatly enhance the safety of all residents. Specifically, the absence of decorative lighting around the pool area is noticeable. I hope that this issue will be addressed to improve the overall ambiance.Overall, I hope this feedback helps to enhance the guest experience in the future.

Nos quedamos en una habitacion con piscina privada. La piscina necesitaba mantenimiento y limpieza. Tenia zonas oxydadas y moho. El baño de la habitacion tambien necesitaba mas limpieza. La comida estaba buena aunque el tiempo de espera para los restaurantes era alrededor de una hora.. casi nunca pudimos disfrutar del.show en el treatro por esta razon. Nos quedamos en un hotel de la misma compañia en Punta Cana que nos gusto mucho mas y la habitacion y piscina tenian una limpieza impecable

Very relaxing - quiet resort!