South London Adventure Holidays

The hotel was beautifully presented and clean throughout. The food served was very tasty, with ample choice of breakfast food. Unfortunately, the hotel service was underwhelming to say the least. We arrived to find our booking did not include the free breakfast and it was “sorted”. The following day, I checked my bank to see that I had been overcharged for the free breakfast which meant back to reception and a 3-5day wait for a refund.The bedroom had lots of great amenities including slippers, robes, coffee machine, docking station etc. However, the room was only set for 2 people and there were 3 guests, with no robe and towel for one guest, no coffee pods and only two mugs. The little details go a long way! During our stay, the most disappointing experience was the dinner in the hotel restaurant. We were the ONLY 3 people in the restaurant and we were there for 2 hours. The service was diabolically slow, it took about 20minutes for our coffees to arrive and when they did they were foul. We were offered a replacement which unfortunately still didn’t taste great. When the bill came, I asked to remove the service charge and was asked why, which I thought it was quite clear why, but also unprofessional to ask. When checking out we were asked about our stay to which I explained the above. We were then asked on the spot what rating we were going to give and told that anything under 9 is bad for the business which I felt pressured, awkward and unprofessional.

Everything was wonderful for service. All staff especially Andreaia were spectacular. Bed wasn’t comfy and soundproofing to the hallway needs improvement.

The rooms were very quiet even when the hotel was buzzing with activity. The English breakfast was plentiful and excellent The showers were very nice. The glass separating the sleeping area and the shower can be be fogged and unfogged which was interesting. I would recommend this hotel for couples and fun seekers.

The location is excellent—perfect for walking around and very convenient to the train station. It’s a great place to stay.

Customer relations helped us check in quickly. The line was quite long, and they could sense that we had had a long flight, and offered to get us to our room quickly and with assistance.

Beautiful hotel. Near the hussle and bussle of London

Everything was wonderful for service. All staff especially Andreaia were spectacular. Bed wasn’t comfy and soundproofing to the hallway needs improvement.

The location is excellent—perfect for walking around and very convenient to the train station. It’s a great place to stay.

Pretty decent stay for my young family. The hotel was located near to many tourist attractions, transportation options and restaurants. We also felt very safe and comfortable while there. The interior was modern and nicely decorated, however, the room felt small. There was also an awful sewer smell on arrival, likely from the plumbing traps; this dissipated over time. Overall, we had a lovely stay.

The hotel was beautifully presented and clean throughout. The food served was very tasty, with ample choice of breakfast food. Unfortunately, the hotel service was underwhelming to say the least. We arrived to find our booking did not include the free breakfast and it was “sorted”. The following day, I checked my bank to see that I had been overcharged for the free breakfast which meant back to reception and a 3-5day wait for a refund.The bedroom had lots of great amenities including slippers, robes, coffee machine, docking station etc. However, the room was only set for 2 people and there were 3 guests, with no robe and towel for one guest, no coffee pods and only two mugs. The little details go a long way! During our stay, the most disappointing experience was the dinner in the hotel restaurant. We were the ONLY 3 people in the restaurant and we were there for 2 hours. The service was diabolically slow, it took about 20minutes for our coffees to arrive and when they did they were foul. We were offered a replacement which unfortunately still didn’t taste great. When the bill came, I asked to remove the service charge and was asked why, which I thought it was quite clear why, but also unprofessional to ask. When checking out we were asked about our stay to which I explained the above. We were then asked on the spot what rating we were going to give and told that anything under 9 is bad for the business which I felt pressured, awkward and unprofessional.

Everything was wonderful for service. All staff especially Andreaia were spectacular. Bed wasn’t comfy and soundproofing to the hallway needs improvement.

The rooms were very quiet even when the hotel was buzzing with activity. The English breakfast was plentiful and excellent The showers were very nice. The glass separating the sleeping area and the shower can be be fogged and unfogged which was interesting. I would recommend this hotel for couples and fun seekers.