Edinburgh and Lothian Luxury Holidays

I was disappointed that in the cocktail lounge we had to go to the bar to order and pay. No service at the tables...this is a 4 star restaurant. We had lunch in the brasserie and it was okay. We went to the main restaurant for dinner but they did not have chicken on the menu...very strange, again for a 4 star, so we had dinner in the Brasserie, which was not what I wanted. I also asked if there was availability for a massage anytime that day. I was told it was an outside company and there were none availabe. I guess my hopes were higher for this more expensive hotel...

Incredible experience! Upgraded room was wonderful. Construction was tough around it but not the fault of the property. :)

Really easy to get to and lovely location

The staff helped with everything. . The breakfast was 5 Star. I would return

Such a convenient location and a beautiful building right off the royal mile. It was the perfect base camp for exploring Edinburgh in August during Fringe AND the Tattoo. I'll absolutely stay here again. Some of the winding hallways will have you feeling like you're in Harry Potter with the moving staircases though, but it was just the standard character that all the older buildings there have and is in no way a drawback, just a fun experience we weren't expecting.

We stayed at The Glasshouse (Glenlivet Suite) with our toddler from July 17–22. The hotel’s location is excellent—close to Edinburgh’s major sights but still peaceful, and the rooftop garden was a beautiful place to relax. Several staff really made our stay: Conall at the bar was outstanding with whisky knowledge and hospitality. Sam was kind and attentive, and a lovely staff member at breakfast gave great advice for a toddler-friendly park (Princes Street Gardens) and warmly engaged with our son. The room was well-appointed with thoughtful touches like whisky and chocolate, and the nearby car park with a 50% hotel discount was a plus. However, a few areas missed the mark for a five-star hotel. Housekeeping was inconsistent (we had to ask repeatedly for basic things like towels and trash pickup), turndown service was minimal, and room service was slow and underwhelming. Breakfast, while served with warmth, was overpriced for the quality. The bar could also benefit from light food options. We appreciated the thoughtful staff and setting—but consistency in service would go a long way in delivering the luxury experience The Glasshouse aims to provide.

Lovely property and restaurant

Great property! Wonderful amenities, walkable, and quiet!

I was disappointed that in the cocktail lounge we had to go to the bar to order and pay. No service at the tables...this is a 4 star restaurant. We had lunch in the brasserie and it was okay. We went to the main restaurant for dinner but they did not have chicken on the menu...very strange, again for a 4 star, so we had dinner in the Brasserie, which was not what I wanted. I also asked if there was availability for a massage anytime that day. I was told it was an outside company and there were none availabe. I guess my hopes were higher for this more expensive hotel...

Incredible experience! Upgraded room was wonderful. Construction was tough around it but not the fault of the property. :)

Really easy to get to and lovely location