Berlin Hotel Guide - Family Friendly Hotels in Berlin, Ohio

"This was our second visit, and we were just as happy! Love the property and enjoyed the theater both visits. Staff is friendly, room was clean and all the amenities -exercise room, pool, library, social held in the evening and breakfast too. Shopping is also a great opportunity to find special and unique items. Lovely property."

"What an amazing property! Our kids had a blast. From the koi pond, to the play houses and play area, hot chocolate machine, to the path, pool, hot tub, cold plunge... topped off with a little movie theater!! It was wonderful and we will be back. All that said, the front desk staff needs a TON of work. Not friendly or inviting, and didn't explain anything that the wonderful resort offered!!!! In the morning there was an instructor led class in a beautiful gym... NONE of this was explained to us! You would think when you see someone checking in with kids that they would ask if we had been there before or tell us what the hotel offered. NONE of that. They were on their phones and gave BAD customer service. I had to ask about the theater, they didn't tell me. I saw a sign. The only friendly staff were the ladies we saw cleaning and the workout instructor that I randomly met. It wasn't just us, I experienced other guests receiving the same treatment we had. It was almost like we were a bother to them. Even a smile and a "Hello" goes a long way. It wasn't just 1 woman, there were 4-5 over our trip that all acted the same way. Hopefully this can be addressed. "

"This was not my first option when booking a hotel in Berlin, Ohio. But I'm glad this was an option because the staff was fantastic, I felt safe, and walking distance to a lot of cool options for shopping."

"Ice maker machine in hallway top floor very loud. People working were great!"

"It was our first time staying and we really enjoyed it, close to everything. First night kids running and jumping in room above us until 11:30 pm. Other than that, it was a great stay"

"Staff were amazingly helpful."

"Nestled in the middle of a thriving forest with an overabundance of wildlife. We loved the property with trails and loved birdwatching from our room. "