Cala Millor Hotel Guide - Business Hotels in Cala Millor, Son Servera

"I express my deep dissatisfaction with my recent stay at your hotel. From the moment we arrived, the experience was far from acceptable, and I feel compelled to share the issues we encountered. Firstly, the hotel staff were unhelpful and dismissive, which left me feeling extremely distressed. The room we were assigned had no working air conditioning, rendering it unfit for purpose, especially considering the high temperature. When I initially called reception, I was told the issue was being looked into. My wife and I waited in the room for over an hour—it was unbearably hot, like a sauna. After a second call to reception, I was informed that nothing could be done until the next day, which was clearly unacceptable. I voiced my concerns, and again the receptionist said she would get back to me, but no action was taken. After a further 45 minutes, I went to reception personally, by which time my wife was beginning to feel unwell due to the heat, and the entire situation was causing both of us considerable angst and distress. Eventually, a barman was sent to the room who confirmed the air conditioning was not working and stated there was nothing he could do. At that point, we decided we could not remain at the hotel under these conditions and requested a refund. The receptionist informed me that, because we had booked through Expedia, a refund was not possible. I explained that the room was not fit for use, and as no alternative solution was offered we left..."

"Amazing stay. Everything was perfect. We will definitely return"

"Our second Christmas at this hotel and we are not disappointed. We had a lovely relaxed stay and have been fed very well (half board). The thing that made our stay really special is the hotel’s staff. We can not praise them enough! Always smiling, friendly and happy to help. Few little extras from the hotel itself was a nice surprise as well (some Christmas treats, free mini bar etc)"

"A three night stay at this hotel and their service truly blew me away. Pro-active and extremely considerate. As an example, I arrived late on Thursday evening and even though I had missed dinner they offered to bring to my room some food. It consisted of a large and delicious salad, a charcuterie plate with cheese, bread rolls and fruit. Then on the day of my departure, as I was leaving very early they offered me an early breakfast. Their attention to service was impeccable. As for the room the bed was very comfortable and the cleanliness was 10 out of 10. Would highly recommend it. "