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Mercure Cardiff Holland House Hotel & Spa

4.0 star property
Hotel with a full-service spa, near Principality Stadium

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Cardiff Holland House Hotel & Spa

Exterior
Indoor pool
Sauna, hot tub, steam room, body treatments, aromatherapy
Sauna, hot tub, steam room, body treatments, aromatherapy
Property amenity

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Gym
    Gym
  • Spa
    Spa
  • Pool
    Pool
  • Room service
    Room service
The price is €91
includes taxes & fees
22 Dec - 23 Dec

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Privilege, Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Privilege, Room, 1 King Bed

Highlights

Heating
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Privilege, Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Privilege, Room, 1 King Bed

Highlights

Heating
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Privilege, Room, 1 King Bed, View

1 bedroom, in-room safe, desk, laptop workspace

Privilege, Room, 1 King Bed, View

Highlights

Heating
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Suite, 1 Double Bed, City View

Highlights

Heating
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Eco-friendly toiletries
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Triple Room, 3 Single Beds

Classic Triple Room, 3 Single Beds

Classic Triple Room, 3 Single Beds

Highlights

Heating
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
Private bathroom
  • 23 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Room, 2 Single Beds, View

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, View

Highlights

Heating
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Separate bath and shower
  • 34 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Twin Room, 1 Double or 2 Single Beds

Classic Twin Room, 1 Double or 2 Single Beds

Classic Twin Room, 1 Double or 2 Single Beds

Highlights

Heating
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Eco-friendly toiletries
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Similar properties

Lobby
Novotel Cardiff Centre
Pool
Spa
Pet-friendly
Free WiFi
8.2 out of 10, Very good, (1003)
The price is €82
includes taxes & fees
22 Dec - 23 Dec
Novotel Cardiff Centre
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About the area

Map
24-26 Newport Road, Cardiff, Wales, CF24 0DD

What's nearby

  • St. David's - 8 min walk - 0.7 km
  • Cardiff International Arena - 11 min walk - 0.9 km
  • Cardiff Castle - 11 min walk - 1.0 km
  • Principality Stadium - 14 min walk - 1.2 km
  • Cardiff University - 17 min walk - 1.5 km

Getting around

  • Cardiff Queen Street Station - 5 min walk
  • Cardiff International Airport (CWL) - 30 min drive

Restaurants

  • ‪Caffè Nero - ‬4 min walk
  • ‪Flute & Tankard - ‬5 min walk
  • ‪200 Degrees Coffee Shop - ‬5 min walk
  • ‪Heavenly Desserts - ‬5 min walk
  • ‪The Central Bar - ‬5 min walk

About this property

Mercure Cardiff Holland House Hotel & Spa

Upscale hotel near Principality Stadium
Located close to Cardiff Castle, Mercure Cardiff Holland House Hotel & Spa provides dry cleaning/laundry services, a bar and a gym. Indulge in a massage, a manicure/pedicure and a body scrub at Spa Naturel, the on-site spa. The on-site restaurant, Urban Bar & Kitchen, offers breakfast, dinner and children's meals. Free in-room WiFi is available to all guests, along with a conference centre and a steam room.
Other perks include:
  • An indoor pool
  • Continental breakfast (surcharge), self-parking (surcharge) and express check-out
  • Meeting rooms, a 24-hour front desk and concierge services
  • A front desk safe, luggage storage and a reception hall
  • Guest reviews give top marks for the central location and helpful staff
Room features
All 172 rooms include comforts such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches such as free WiFi and safes. Guest reviews speak positively of the cleanliness, size rooms at the property.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and deep-soaking baths
  • 30-inch flat-screen TVs with satellite channels
  • Wardrobes/cupboards, fridges and free infant beds

Languages

English, French, Hungarian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (GBP 21 per day)

Food and drink

  • Daily continental breakfast available 7:30 AM to 10 AM for a fee: GBP 15 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Urban Bar & Kitchen

Family friendly

  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift (81 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (102 centimetre high)

More

  • 1 building
  • 15 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Refrigerator

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Pool fee: GBP 10.00 per person, per night
  • Spa fee: GBP 10.00 per person, per night
  • Spa tub fee: GBP 10.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately GBP 15 per person
  • Self-parking fee: GBP 21.00 per day
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

We should mention

Pool access available from 6:30 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Holland Hotel Cardiff
Holland House Mercure Cardiff
Hotel Mercure Holland House Cardiff
Mercure Cardiff Holland Hotel
Mercure Cardiff Holland House
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel & Spa Hotel
Mercure Holland Hotel Cardiff
Mercure Hotel Holland House
Mercure House Hotel Cardiff
Mercure Cardiff Holland House Hotel & Spa Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales
Mercure Holland House Cardiff Hotel Cardiff
Mercure Cardiff Holland House Hotel & Spa Hotel Cardiff

Frequently asked questions

Does Mercure Cardiff Holland House Hotel & Spa have a pool?

Yes, this property has an indoor pool. Pool access is from 6:30 AM to 9:00 PM.

How much does it cost to stay at Mercure Cardiff Holland House Hotel & Spa?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Mercure Cardiff Holland House Hotel & Spa on 22 Dec 2024 start from €90.95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Cardiff Holland House Hotel & Spa pet-friendly?

Yes, dogs are allowed at this property. There's a fee of GBP 25 per pet, per night. Service animals are exempt from fees.

How much is parking at Mercure Cardiff Holland House Hotel & Spa?

Self-parking is available for GBP 21.00 per day.

What time is check-in at Mercure Cardiff Holland House Hotel & Spa?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Cardiff Holland House Hotel & Spa?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Mercure Cardiff Holland House Hotel & Spa located?

Located in Cardiff City Centre, this spa hotel is within a 15-minute walk of Capitol Shopping Centre, Cardiff Castle and Principality Stadium. New Theatre and St. David's are also within 10 minutes. Cardiff Queen Street Station is only a 5-minute walk and Cathays Station is 14 minutes.

Mercure Cardiff Holland House Hotel & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 449 out of 1002 reviews" "
Rating 8 - Good. 296 out of 1002 reviews" "
Rating 6 - Okay. 121 out of 1002 reviews" "
Rating 4 - Poor. 81 out of 1002 reviews" "
Rating 2 - Terrible. 55 out of 1002 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good, all very clean and tidy. And very well presented. Just a pity you have to pay for parking.
Stayed 2 nights in Nov 2024

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, amenities
A wonderful hotel with friendly and professional staff and great facilities including the pool and spa. Our room was excellent.
Stayed 1 night in Nov 2024

4/10 Poor

Dylan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2024

4/10 Poor

Mike

Stayed 1 night in Oct 2024

10/10 Excellent

Kasanita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything from staff to the room. I will be returing back.
Stayed 1 night in Nov 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and close to many facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

PAUL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean and modern bedroom. Bar area was clean but decor worn and dated. Breakfast was excellent and plenty of choice. Leisure facilities were very good but some tiles missing in the pool. Thoroughly enjoyed our stay. Thank you.
Stayed 1 night in Nov 2024

10/10 Excellent

Sophie

Stayed 2 nights in Sep 2024

2/10 Terrible

Zac

Stayed 1 night in Oct 2024

6/10 Okay

Oleksandra

Liked: Cleanliness, staff & service
Definitely not a 4* I was happy with absence of slippers and bathrobes (expected for 4*), for the sake of being eco-friendly, but exactly same substance in all refillable bottles, for shampoo, shower gel and hand soap felt like such an ignorance of the guests, like "let's pour whatever liquid to whatever bottles, who really cares, let it be "20 in one" for them". Very far from 4* service. The matrasses also were sagged. We couldn't sleep because someone shouted very loudly till 4am and then someone (else) turned on the hoover at 6-30am. I wish the hotel cared more about noise policy. On the positive side: we were provided a complimentary spa access (which also expected to be a genuine part of 4* , but it's only available for additional payment or as a compliment ), the room was clean and spacious.

10/10 Excellent

Jenne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely stay. Received an upgraded room, it was huge with complimentary treats. Be mindful if you have stayed here before that the spa is chargeable at £10 per person per day. Staff were lovely especially the lady at check-in. We have stayed here 10 times or more and always good. Spa was busy but it's half term.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Very good value for money for the location
Stayed 2 nights in Oct 2024

6/10 Okay

Claire

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Bathroom was lovely - very very clean Reception staff were rude Rooms were nice but dated decor - the carpet did not fit the room - gap between the carpet and the wall - could see the concrete underneath. No underlay under the carpet so very hard floor
Stayed 1 night in Oct 2024

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room at only £90 a night. Comfy beds, nice bathroom, spa facilities are wonderful!
Stayed 1 night in Oct 2024

6/10 Okay

Richard

Liked: Cleanliness, staff & service
It was a good sized and comfortable room. Unfortunately the air conditioning did not work. It was annoying that there was a charge for the parking and for use of the pool. It annoys me that hotels are increasingly adding on charges and becoming more like some airlines where headline rate does not reflect the final charge.
Stayed 1 night in Oct 2024

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean room.
Stayed 2 nights in Oct 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and will return again
Stayed 2 nights in Oct 2024

6/10 Okay

Annie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel room, spacious. I didn’t use the spa or restaurant as I was only there one night. Parking was limited. I had to park in the car park across the road, there is no discount code so I ended up paying more as I booked this hotel due to the car park.
Stayed 1 night in Sep 2024

8/10 Good

Joshua

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay here. Room was very large and comfortable. A nice bar and restaurant. The food was good. Walkable to downtown area. Helpful desk attendants. Had laundry service and was done the next day. We did not get a chance to utilize the pool/spa area, although it looked nice. There are a few maintenance items that need to be tended to; leaking shower door, some paint and others, but not as bad as some reviews say here. Overall a comfortable stay and would recommend.
Stayed 3 nights in Oct 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Sep 2024

6/10 Okay

Fiona

Travelled with partner
Liked: Amenities
3 star
Stayed 2 nights in Sep 2024

10/10 Excellent

Thomas

Stayed 2 nights in Aug 2024

4/10 Poor

Rhys

Liked: Staff & service
Disliked: Property conditions & facilities
Dirty, old and run down. The pool was an extra charge, that really annoyed me after spending 120 for a night at a spa place. I refused and went for a walk. Room service came with no cutlery or sauce. All in all it was very bad. I won’t be going back.
Stayed 1 night in Sep 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay at the Hotel. Room was superior to many & very clean. Staff were professional & very hflpful. Only disappointment was the layout if tables for our event. Tables were far too close together which made it very difficult. Couldnt enjoy the meal due to being squashed in. There was socmuch space at the back of the room, so i dont understand why room was set up like that. Waiting staff dealt with this extremely well - must have been difficult gor them. If you hild ab event there, please check table layout. Really appreciated the ambience created throughout the hotel - seems a lot of thought went into it. Pictures throughout of historical figures holding sporting equipment were exceptional. Think the comany should sell merchandise with them on. Breakfast was superb - fresh, plenty of choice. Highly recommend this hotel.
Stayed 2 nights in Sep 2024

10/10 Excellent

Bindu

Stayed 1 night in Aug 2024