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Mercure Cardiff Holland House Hotel & Spa

4.0 star property
Hotel with a full-service spa, near Principality Stadium

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Cardiff Holland House Hotel & Spa

Exterior
Indoor pool
Bar (on property)
Breakfast and dinner served
Lounge

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Parking available
The price is €92
includes taxes & fees
5 Jan - 6 Jan 2025

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Privilege, Room, 1 King Bed, View

1 bedroom, in-room safe, desk, laptop workspace

Privilege, Room, 1 King Bed, View

Highlights

Heating
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Separate bath and shower
Hairdryer
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Double Bed, City View

Deluxe Suite, 1 Double Bed, City View

Deluxe Suite, 1 Double Bed, City View

Highlights

Heating
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Separate bath and shower
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Triple Room, 3 Single Beds

Classic Triple Room, 3 Single Beds

Classic Triple Room, 3 Single Beds

Highlights

Heating
Free cots/infant beds
Mini-fridge
Flat-screen TV
Blackout curtains
Sofa bed
Separate bedroom
Separate bath and shower
  • 23 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Room, 2 Single Beds, View

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, View

Highlights

Heating
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Deep-soaking bath
  • 34 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Twin Room, 1 Double or 2 Single Beds

Classic Twin Room, 1 Double or 2 Single Beds

Classic Twin Room, 1 Double or 2 Single Beds

Highlights

Heating
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Separate bath and shower
Hairdryer
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Similar properties

Lobby

Novotel Cardiff Centre

Pool
Spa
Pet-friendly
Free WiFi
8.0 out of 10, Very good, (1003)
The price is €80
includes taxes & fees
5 Jan - 6 Jan 2025
Novotel Cardiff Centre
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About the area

Map
24-26 Newport Road, Cardiff, Wales, CF24 0DD

What's nearby

  • St. David's - 8 min walk - 0.7 km
  • Cardiff International Arena - 11 min walk - 0.9 km
  • Cardiff Castle - 11 min walk - 1.0 km
  • Principality Stadium - 14 min walk - 1.2 km
  • Cardiff University - 17 min walk - 1.5 km

Getting around

  • Cardiff Queen Street Station - 5 min walk
  • Cardiff International Airport (CWL) - 30 min drive

Restaurants

  • ‪Caffè Nero - ‬4 min walk
  • ‪Flute & Tankard - ‬5 min walk
  • ‪200 Degrees Coffee Shop - ‬5 min walk
  • ‪Heavenly Desserts - ‬5 min walk
  • ‪The Central Bar - ‬5 min walk

About this property

Mercure Cardiff Holland House Hotel & Spa

Upscale hotel near Principality Stadium
Located close to Cardiff Castle, Mercure Cardiff Holland House Hotel & Spa provides dry cleaning/laundry services, a bar and a gym. Indulge in a deep-tissue massage, a body treatment and a body wrap at Spa Naturel, the on-site spa. The on-site restaurant, Urban Bar & Kitchen, offers breakfast, dinner and children's meals. Free in-room WiFi is available to all guests, along with a conference centre and a steam room.
Other perks include:
  • An indoor pool
  • Continental breakfast (surcharge), self-parking (surcharge) and express check-out
  • A lift, wedding services and a 24-hour front desk
  • Multilingual staff, a front desk safe and concierge services
  • Guest reviews give top marks for the central location and helpful staff
Room features
All 172 rooms include comforts such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches such as free WiFi and safes. Guest reviews speak positively of the cleanliness, size rooms at the property.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and deep-soaking baths
  • 30-inch flat-screen TVs with satellite channels
  • Wardrobes/cupboards, mini fridges and free infant beds

Languages

English, French, Hungarian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (GBP 21 per day)

Food and drink

  • Daily continental breakfast available 7:30 AM to 10 AM for a fee: GBP 15 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Urban Bar & Kitchen

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift (81 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (102 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Mini-fridge

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Pool fee: GBP 10.00 per person, per night
  • Spa fee: GBP 10.00 per person, per night
  • Spa tub fee: GBP 10.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately GBP 15 per person
  • Self-parking fee: GBP 21.00 per day
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

We should mention

Pool access available from 6:30 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Holland Hotel Cardiff
Holland House Mercure Cardiff
Hotel Mercure Holland House Cardiff
Mercure Cardiff Holland Hotel
Mercure Cardiff Holland House
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel & Spa Hotel
Mercure Holland Hotel Cardiff
Mercure Hotel Holland House
Mercure House Hotel Cardiff
Mercure Cardiff Holland House Hotel & Spa Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales
Mercure Holland House Cardiff Hotel Cardiff
Mercure Cardiff Holland House Hotel & Spa Hotel Cardiff

Frequently asked questions

Does Mercure Cardiff Holland House Hotel & Spa have a pool?

Yes, this property has an indoor pool. Pool access is from 6:30 AM to 9:00 PM.

How much does it cost to stay at Mercure Cardiff Holland House Hotel & Spa?

As of 21 Dec 2024, prices found for a 1-night stay for 2 adults at Mercure Cardiff Holland House Hotel & Spa on 5 Jan 2025 start from €91.60, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Cardiff Holland House Hotel & Spa pet-friendly?

Yes, dogs are allowed at this property. There's a fee of GBP 25 per pet, per night. Service animals are exempt from fees.

How much is parking at Mercure Cardiff Holland House Hotel & Spa?

Self-parking is available for GBP 21.00 per day.

What time is check-in at Mercure Cardiff Holland House Hotel & Spa?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Cardiff Holland House Hotel & Spa?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Mercure Cardiff Holland House Hotel & Spa located?

Located in Cardiff City Centre, this spa hotel is within a 15-minute walk of Capitol Shopping Centre, Cardiff Castle and Principality Stadium. New Theatre and St. David's are also within 10 minutes. Cardiff Queen Street Station is only a 5-minute walk and Cathays Station is 14 minutes.

Mercure Cardiff Holland House Hotel & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 450 out of 1008 reviews" "
Rating 8 - Good. 296 out of 1008 reviews" "
Rating 6 - Okay. 123 out of 1008 reviews" "
Rating 4 - Poor. 83 out of 1008 reviews" "
Rating 2 - Terrible. 56 out of 1008 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not much we didn't like. Handy to trains ( our preferred method of transport), to Cardiff central, and easy to get in and out. Lifts are confusing and can leave before you get to the door. Dining room very good, commend the chef. And the more than adequate room had a bath! A rarity in hotels these days but very welcome. We've never stayed in a bad Mercure, that remains the case.
Stayed 2 nights in Dec 2024

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, property conditions & facilities
The hotel was very freshly decorated, with some lovely but not excessive amounts of Xmas decs. The room was generously sized, warm and had everything we needed. However on the second day no room service happened, so we had to ask for the minimum of towels and tea tray top up. Staff were all very pleasant and breakfast was very good too. All in all a very good, reasonably priced place to stay.
Stayed 2 nights in Dec 2024

2/10 Terrible

Lee

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Reception staff and parking good, room terrible. Shower was cold and sink blocked. Tv had 3 working channels, room was like an oven and would not cool down. Lifts noisy next to the room. Will stay in the easy hotel next door in future.
Stayed 1 night in Dec 2024

10/10 Excellent

Natalie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay once again! Lovely facilities, big rooms, I’ve always enjoyed my stays here
Stayed 1 night in Dec 2024

10/10 Excellent

Fiona

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very spacious room and bathroom. Comfortable pillows and good quality decor/fittings. Didn't use the bar or restaurant so can't comment there. Staff friendly.
Stayed 1 night in Dec 2024

8/10 Good

Jason

Stayed 1 night in Nov 2024

10/10 Excellent

Emma

Lovely hotel and staff
Stayed 1 night in Dec 2024

4/10 Poor

Tony

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room wasnt cleaned properly, The bins wasnt emptied, it was cold in room we had 2 little plug in heaters, the kettle didnt work
Stayed 1 night in Dec 2024

8/10 Good

Pippa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good: Incredibly clean Comfortable bed Very cosy and good temperature control Good location if able to walk Later check out time of 12:00 included Not so good: No hair dryer Pool/spa use not included in price and very poorly advertised that this is not included - £10 for entry which given that you have paid for the hotel room felt unnecessary Breakfast not included which is fine but was very unreasonably priced - cheaper to get an Uber eats breakfast delivery!
Stayed 1 night in Nov 2024

6/10 Okay

Leah

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Overall the staff were helpful, the location was perfect and we had a pleasant stay. Unfortunately there was a leak in the room via a rotting window which created a damp smell and a dripping noise though the night.
Stayed 1 night in Nov 2024

10/10 Excellent

Faith

Stayed 1 night in Oct 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good, all very clean and tidy. And very well presented. Just a pity you have to pay for parking.
Stayed 2 nights in Nov 2024

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, amenities
A wonderful hotel with friendly and professional staff and great facilities including the pool and spa. Our room was excellent.
Stayed 1 night in Nov 2024

4/10 Poor

Dylan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2024

4/10 Poor

Mike

Stayed 1 night in Oct 2024

10/10 Excellent

Kasanita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything from staff to the room. I will be returing back.
Stayed 1 night in Nov 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and close to many facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

PAUL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean and modern bedroom. Bar area was clean but decor worn and dated. Breakfast was excellent and plenty of choice. Leisure facilities were very good but some tiles missing in the pool. Thoroughly enjoyed our stay. Thank you.
Stayed 1 night in Nov 2024

10/10 Excellent

Sophie

Stayed 2 nights in Sep 2024

2/10 Terrible

Zac

Stayed 1 night in Oct 2024

6/10 Okay

Oleksandra

Liked: Cleanliness, staff & service
Definitely not a 4* I was happy with absence of slippers and bathrobes (expected for 4*), for the sake of being eco-friendly, but exactly same substance in all refillable bottles, for shampoo, shower gel and hand soap felt like such an ignorance of the guests, like "let's pour whatever liquid to whatever bottles, who really cares, let it be "20 in one" for them". Very far from 4* service. The matrasses also were sagged. We couldn't sleep because someone shouted very loudly till 4am and then someone (else) turned on the hoover at 6-30am. I wish the hotel cared more about noise policy. On the positive side: we were provided a complimentary spa access (which also expected to be a genuine part of 4* , but it's only available for additional payment or as a compliment ), the room was clean and spacious.

10/10 Excellent

Jenne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely stay. Received an upgraded room, it was huge with complimentary treats. Be mindful if you have stayed here before that the spa is chargeable at £10 per person per day. Staff were lovely especially the lady at check-in. We have stayed here 10 times or more and always good. Spa was busy but it's half term.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Very good value for money for the location
Stayed 2 nights in Oct 2024

6/10 Okay

Claire

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Bathroom was lovely - very very clean Reception staff were rude Rooms were nice but dated decor - the carpet did not fit the room - gap between the carpet and the wall - could see the concrete underneath. No underlay under the carpet so very hard floor
Stayed 1 night in Oct 2024

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room at only £90 a night. Comfy beds, nice bathroom, spa facilities are wonderful!
Stayed 1 night in Oct 2024