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The number one thing about this property is the staff! They are helpful, compassionate and so professional. This is the best place to stay before cruising out of Southampton. As you can imagine, they are constantly dealing with people who want to check in early after an overnight international flight, or who want to check out late because they can’t board their ship until after noon. They handle it all so well. Dining room was excellent and location allowed for quick walk to High Street and the historic walls. The property is beautifully renovated and very comfortable.

It was all very well organised with a very good breakfast selection. The only thing at breakfast was, its now so very difficult to reach the cereals etc & then there's the big thick wooden spoons which are awkward to use & not even any where to put your bowls!! So not at all easy & I'm not short or infirm!! It definitely needs a risk assessment & with staff trying it out?

Staff always welcoming and helpful.

Friendly staff,clean room, free tea/coffee/ hot chocolate,free wifi.

So convenient for cruise terminals

Nice comfy bed and air conditioned room, had a great nights sleep. Staff were very friendly.

Excellent stay! Staff superb. Room lovely. Very relaxing.

A lovely relaxing evening in the spa. Just what we needed to unwind from a stressful week at work. The hotel room was lovely and clean, with a comfortable bed. We were in a quiet part of the hotel and was not disturbed by noise. The staff were welcoming and friendly. Breakfast was delicious. We will definitely be back.

Nicely presented although unusual for hotel guests to have to pay for parking (£5 per night).