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West Lake Hillview International Hotel

4.5 star property
Luxury Hangzhou hotel in Xihu with 2 restaurants

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for West Lake Hillview International Hotel

Interior
Exterior
Exterior
Lobby sitting area
Suite | Living area

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
  • Hot tub
  • Bar
  • Parking included
  • Room service
  • Laundry

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Royal Suite

Royal Suite | Living area

Royal Suite

Highlights

Air conditioning
LCD TV
Cots/infant beds
Blackout curtains
Private bathroom
Minibar
Free bottled water
Digital channels
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Hill View

Deluxe Room, Hill View

Deluxe Room, Hill View

Highlights

Air conditioning
LCD TV
Cots/infant beds
Blackout curtains
Private bathroom
Minibar
Free bottled water
Digital channels
  • 58 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite

Suite | Living area

Suite

Highlights

Air conditioning
LCD TV
Cots/infant beds
Blackout curtains
Private bathroom
Minibar
Free bottled water
Digital channels
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
LCD TV
Cots/infant beds
Blackout curtains
Private bathroom
Minibar
Free bottled water
Digital channels
  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Room, Mountain View

Room, Mountain View

Room, Mountain View

Highlights

Air conditioning
LCD TV
Cots/infant beds
Blackout curtains
Private bathroom
Minibar
Free bottled water
Digital channels
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Garden view room

Highlights

Air conditioning
LCD TV
Cots/infant beds
Blackout curtains
Private bathroom
Minibar
Free bottled water
Digital channels
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Romantic Room

Highlights

Air conditioning
LCD TV
Cots/infant beds
Blackout curtains
Private bathroom
Minibar
Free bottled water
Digital channels
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, Hill View

Standard Room, Hill View

Standard Room, Hill View

Highlights

Air conditioning
LCD TV
Cots/infant beds
Blackout curtains
Private bathroom
Minibar
Free bottled water
Digital channels
  • 30 sq m
  • Hill view
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room With Mountain View

Minibar, blackout curtains, cots/infant beds, free wired Internet

Standard Room With Mountain View

  • Sleeps 2
  • 2 Single Beds

View all photos for Romantic Starry Sky Double Bed Room

Minibar, blackout curtains, cots/infant beds, free wired Internet

Romantic Starry Sky Double Bed Room

  • Sleeps 2
  • 1 Queen Futon

View all photos for Guestroom (2 beds)

Minibar, blackout curtains, cots/infant beds, free wired Internet

Guestroom (2 beds)

  • Sleeps 2
  • 2 Single Beds

View all photos for Guestroom (Double bed)

Minibar, blackout curtains, cots/infant beds, free wired Internet

Guestroom (Double bed)

  • Sleeps 2
  • 1 Queen Bed

View all photos for King Room With Mountain View

Minibar, blackout curtains, cots/infant beds, free wired Internet

King Room With Mountain View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Romantic Round-bed Room

Minibar, blackout curtains, cots/infant beds, free wired Internet

Romantic Round-bed Room

  • Sleeps 2
  • 1 Queen Bed

Elegant Single Room

  • Sleeps 1
  • 1 Single Bed

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Restaurant

Shangri-La Hangzhou

Parking included
Free WiFi
Restaurant
Air conditioning
8.2 out of 10, Very good, (223)
The price is €116
includes taxes & fees
8 Dec - 9 Dec
Shangri-La Hangzhou
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About the area

Map
37 Lianghuafeng Road, Yuhuang Mountain, Hangzhou, Zhejiang, 310001

What's nearby

  • West Lake - 2 min drive - 2.1 km
  • Wushan Night Market - 5 min drive - 5.0 km
  • Broken Bridge - 6 min drive - 6.1 km
  • Hangzhou Tower Shopping Mall - 7 min drive - 7.5 km
  • Lingyin Temple - 7 min drive - 6.8 km

Getting around

  • Wushan Square Station - 3 min drive
  • Hangzhou Station - 13 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 39 min drive

Restaurants

  • ‪浙里本味 - ‬4 min drive
  • ‪西湖风味菜馆 - ‬12 min walk
  • ‪南山人家 - ‬2 min drive
  • ‪秋雨咖啡屋 - ‬2 min drive
  • ‪花中城藕香居大酒店 - ‬1 min drive

About this property

West Lake Hillview International Hotel

Luxury boutique hotel near West Lake
A free breakfast buffet, a rooftop terrace and shopping on-site are just a few of the amenities provided at West Lake Hillview International Hotel. For some rest and relaxation, visit the sauna or hot tub, and indulge in a massage. At the two on-site restaurants, enjoy breakfast, lunch, dinner and Chinese cuisine. Stay connected with free in-room wired Internet, and guests can find other amenities, such as a coffee shop/cafe and a garden.
You'll also enjoy the following perks during your stay:
  • Swimming pool
  • Free self-parking
  • Breakfast (surcharge), free train station pick-up and tour/ticket information
  • A front desk safe, free newspapers and luggage storage
Room features
All 189 rooms have comforts such as air conditioning, in addition to thoughtful touches such as free Internet and minibars.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries
  • LCD TVs with digital channels
  • Children's slippers and phones

Property amenities

Internet

  • Available in all rooms: Free wired internet

Parking and transport

  • Area shuttle
  • Free train station pick-up shuttle
  • Train station shuttle at scheduled times
  • Free self parking on site

Food and drink

  • Breakfast available for a fee: CNY 50 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Chinese Restaurant
  • Western Restaurant

Family friendly

  • Arcade/game room
  • Children's toys
  • Cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Rooftop terrace

Spa

  • Massage
  • Spa treatment rooms

Accessibility

  • Lift

More

  • 5 floors
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Cot

Bathroom

  • Children's slippers
  • Free toiletries
  • Private bathroom
  • Soap

Entertainment

  • LCD TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Phone

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 12:30 PM

Special check-in instructions

This property offers transfers from the airport and train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Breakfast fee: from approximately CNY 50 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Mobile payment options include: Alipay and WeChat Pay

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hillview International
Hillview International Hotel
West Lake Hillview International
West Lake Hillview International Hotel
West Lake Hillview International Hotel Hangzhou
West Lake Hillview International Hangzhou
West Hillview International
West Hillview Hotel Hangzhou
West Lake Hillview International Hotel Hotel
West Lake Hillview International Hotel Hangzhou
West Lake Hillview International Hotel Hotel Hangzhou

Frequently asked questions

Does West Lake Hillview International Hotel have a pool?

Yes, this property has a pool.

Is West Lake Hillview International Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at West Lake Hillview International Hotel?

Self-parking is free at this property.

What time is check-in at West Lake Hillview International Hotel?

Check-in begins at 2 PM.

What time is check-out at West Lake Hillview International Hotel?

Checkout is at 12:30 PM.

Where is West Lake Hillview International Hotel located?

This family-friendly Hangzhou hotel is located in the entertainment district, within 1 mi (2 km) of Manlong Guiyu Park, Hangzhou Zoo and Liulang Wenying Park. West Lake is 1.4 mi (2.2 km) away.

West Lake Hillview International Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 12 out of 39 reviews" "
Rating 8 - Good. 15 out of 39 reviews" "
Rating 6 - Okay. 5 out of 39 reviews" "
Rating 4 - Poor. 3 out of 39 reviews" "
Rating 2 - Terrible. 4 out of 39 reviews" "

8.0/10

Cleanliness

7.2/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Ayman, Egypt

Disliked: Cleanliness, staff & service
Location is good. but hotel is not as expected
Not as expected in a touristic area.. staff does not speak English at late night and lights are so dimmed.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ali Rizvi, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT is a nice hotel with excellent rooms.

2/10 Terrible

MZUS

Disliked: Staff & service
Disaster - don't go there
I arrived the hotel late evening, although I had a booked confirmation they didn't not have me on files, I had to beg and plead to get a room. The staff doesn't know one word in English, and was not able to help. I went in the morning to the gym (in another building), all the building was power off and I had to search in the dark. When I got back to the room, there was not boy water ! No hot water !!!!!!!! Restaurant served terrible food Don't go there, sleep in a car if you have to, it would be much better

8/10 Good

G. Henegar, Wisconsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hangzhou
Very comfy hotel but difficult to get back via taxi along the lake. Many taxis but no one stops to pick up. Maybe the hotel should invest in a shuttle van for "on call" pick up. Buffet breakfast was a little lacking for western type serving.

2/10 Terrible

LD, Shanghai, China

Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointing
The location is not near the West Lake as it looked on the map. The staff did not speak any English, which we expected in an "International" hotel and had a difficult time understanding our confirmation and pre-pay situation. It was further from the train station and we had a difficult time getting a cab. The restaurant is not "western and chinese" in my opinion and wasn't even open at 8pm when we arrived. Since there are no decent places to eat near, we went to be hungry. The room was old and very loud. Hotel was not near full but you could hear doors slamming all around and the dogs in the adjacent housing area barked all night. Do not recommend for non-chinese.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommanded
There is no hot water in the room. Room is dirty, bathroom is too old and no maintenance. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room.

10/10 Excellent

Jeff, Minneapolis, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
West Lake Hillview Hotel stay - second time
The breakfast here is quite good with a variety of Chinese and Western choices at the buffet. The service is prompt and friendly. Spacious rooms with varying views in a fairly quiet area. The exercise area is located in a building next to the main building and is reasonably equipped. The setting is very lush, near two tunnels and within comfortable walking distance from the south portion of West Lake, the Hangzhou Zoo, Silk Museum, Jade Emperor Hill, and the Leifeng Pagoda. During the rush hour it was difficult to get a taxi especially when I stayed there on Children’s Day. Also the taxi drivers seemed to need a little extra instruction on the location of the hotel. However, it is a great base to take walking or bicycling tours of a very scenic area. As is often the case the hotel name in Chinese is not the same as the English translation so having the name in Chinese characters, as usual, is helpful for taking a taxi.

10/10 Excellent

Stephen Mesker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
I've stayed in many hotels around China and this was by far the best hotel I've stayed in... Usually we stay in cheaper hotels, but we've also stayed in a few more expensive ones. All in all, Hillview was awesome and made the rest of my family's stay in China a disappointment because the hotels in the other cities were nothing compared to this one.

10/10 Excellent

ALSALMAN

Liked: Cleanliness, staff & service, room comfort
MORE THAN EXPECTED
it was really beautiful staying on this hotel , the only thing is the breakfast was almost prepared for Chinese " Chinese food" , others was really great. for sure when i come back i will stay in it again .

4/10 Poor

SOCO..., FRANCE

Restaurant Service
there was a big problem with the restaurant and services... servers don't speak english, and don't understand us when we asked for the menu; they brang us the BILL!!! When we asked for a tiramisu, they brang us a BROWNIE and in their opinion, it was absolutely normal... Then, it was difficult to have a correct diner!!!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
We reserved 2 rooms at this hotel. One was in great condition and beautifully appointed. The second one was quite disappointting. The room was much smaller without a separate bathroom as the shower and toilet were in cubicles. Even worse the floor around the shower an toilet was rotted away and this hotel is only a couple of years old! We tried to get another room but we were unable to get it changed. To make matters worse the location was such that most taxis refused to take us to the hotel because of the out of the way location.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
West Lake Hillview - beautiful decor
We were upgraded to a really beautiful room, it was in the second building and I would highly recommend staying there. The hotel staff did not speak much English and it was hard communicating with them, this was the hotel's greatest downfall.The hotel has a good restaurant which is quite lucky as its at least a 20 min walk to the lake front where other options are available. Bicycles are available for rent; however, the deposit they require is astronomical.

6/10 Okay

MANSOUR, DUBAI

Liked: Cleanliness, staff & service, room comfort
my opinion frankly
First, thank you for following up and hear the opinions and feelings of your customers, this indicates that the paper on your dealings with us. Second my opinion the hotel is good, quiet, clean, and all the staff and workers in the hotel are working with all they can to the convenience of guests, but I was having some disadvantages such as, far from the city, does not have the swimming pool and it's disturbing was the presence of mosquitoes. This is my opinion frankly. Thank you again

10/10 Excellent

Joy, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, good rooms, great location
In short excellent. Stayed for 3 nights. Good location, got my train tickets booked right at the hotel, when I needed a taxi to go anywhere, it was arranged for me by reception at short notice. Enjoyed it here!

10/10 Excellent

Jeff, Minneapolis, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly low priced
This hotel is located within comfortable walking distance of XiHu (West Lake). I could jog to the Leifeng Pagoda in about 12 minutes and the National Silk Museum is a two minute walk and the approach to Jade Emperor Hill is about a five minute walk. The room was spacious and well equipped. The area around the hotel is hilly with deep, green scenery. The air conditioning seemed OK though it probably did not do much to remove the humidity in the room. Also, although the hotel's book talks about their fitness area it seemed that they only had a massage area. Overall I enjoyed this hotel and remain suprised at how low cost it is given the location and the room.

6/10 Okay

TM, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
West Lake Hillview - inconvenient location
Although the facilties were very nice, and the staff accommodating, it was impossible to get a taxi to take us to the hotel (unless you were willing to pay 100 yuan, when taxis should be using the meter for no more than 20 yuan). During the day, the road outside the hotel became one way down the hillside, and it was then extremely difficult to get a taxi from the hotel. We did a lot of walking...

8/10 Good

Busy Travellers

Liked: Cleanliness, room comfort
Need to know language
Hotel staff took 20 minutes to find and confirm the booking, They did not had no knowledge of the reservation, Do not speak English, Besides showing them the reservation confirmation there was nothing we could do, Checking was very frustrating/After that it was beauiful.

10/10 Excellent

Philip

Liked: Cleanliness
Well appointed rooms and very
Well appointed rooms and very clean. Service on reception could be improved as they had no record of my reservation. dissapointed that Spa facility is for men only. Reasonably priced, quiet location and would consider returning.

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service
Nice and spacious room with comfortable
Nice and spacious room with comfortable bed. The hotel is a bit far from the Lake, Hangzhou's main attraction but the concierge is very helpful and able to get us taxi. If you know how to take bus K12, you need only a 10-min walk back to the hotel. Bus fare is only RMB2.0.

8/10 Good

Rinus

Liked: Cleanliness, staff & service
"International"is a bit much.
"International"is a bit much. This hotel focus mainly on chinese guests which you notice because their spoken english is so so. This did not caused me any ploblems!

4/10 Poor

Anonymous

Liked: Cleanliness
Disliked: Staff & service, room comfort
THE GOOD, THE BAD, AND THE UGLY
THE BAD: We booked the room understanding that we were getting twin beds. We were told there were no twin beds available and we would have to accept one king bed. After several discussions and no way of finding an alternate hotel my 32 year old daughter and I agreed to share a bed. Then we were told that the credit card that [...] accepted to book the room was not accepted and had to be deleted and another used. Asked for toilet paper since there was only a small amount in room. Didn't receive any until the next morning when I physically brought a maid in to show that we were using their kleenex.THE GOOD: Came back to the room after touring to find a bowl of apples and bananas. Lots of amenities. Good mattress. Friendly concierge. THE UGLY: My experience with this booking.

8/10 Good

T.M, 中国

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
クラシックナ部屋
今回初めての宿泊（出張）ですが、全体的なホテルの施設は問題無し。但し、リゾート的なホテルなので場所が市内より離れており、車がないと移動が困難。周辺は特にコンビニ等も無し。休暇であれば、利用は問題ないかと。