8/10 Good
Monika
14 Dec 2024
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel Stay was very nice; the spa area is absolute fabulous, wonderful saunas, quiet spaces and great ambiance- the changing rooms could use an update; there are no toiletries, no hair dryer or keys to lock your personal items; the gym area is a little small and outdated, the dining options are great, but not really what I would expect staying at a 5 star hotel, the salad bar is soso, options are very limited; the staff at night is top notch, the morning crew needs a little reminder that guests like coffee right away, I had to get up a few times to ask for more coffee or the “morning news” - also the breakfast buffet is not what I would call 5 star, it was a nice selection but could use a little upgrade; but I would say my biggest disappointment was my room, it was small, there was a pole almost in the middle of the room, I had no night stand and felt it was very cramped; knowing that they weren’t fully occupied, I was a little surprised to have been given such a small room with a view into the parking lot; bottom line, I very much enjoyed my stay, but would likely not return - there were too many little things that didn’t add up to 5 star experience and didn’t give me the bang for the buck that I paid.
Monika
Stayed 2 nights in Dec 2024
