Isla Mujeres Holidays

Service and facilities excellent. Food options could be better. Overall, an enjoyable stay.

Great place, staff, atmosphere. Cant wait to return.

It’s a nice resort. A lot of fun, guest are very friendly and entertaining especially if you like to people watch and socialize. There’s several restaurants and food options however some restaurants are better than others as far as quality. Overall it’s a good experience and a lot of fun!

We had a wonderful transportation and check in at the hotel. They actually gave us an unexpected upgrade as well, which was so kind. We went with our two children so the convenience of food, etc was key for us. The beach, pools, and palapa were so convenient for us. Unfortunately we did not have great weather (we went in January when that Polar Vortex hit and yes, Cancun felt a glimpse of it). Because it was hoodie weather, we didn’t get to take advantage of the pools or ocean much, but we when we did, they were great. There were at least a few other activities available for kids and adults so we weren’t totally bored. The tennis courts were super fun and the painting was one of our favorites. The lady really accommodated our needs by trying to get the type of ceramics we wanted to paint. We had a great family trip and took advantage of the Sand’s amenities as well. As for cons, I wish the shuttle came at least once an hour versus once every other. That made it difficult to travel to the Sands and back. I also did miss seeing the main beach and hearing the waves but seeing Isla Mujeres across the way was cool. Some of the servers at the Palapa were not as excited/friendly as in the past but many, such as Vicente & Carlos were wonderful. One thing we did not like at all was that we had our bracelets on all week but still had to give our room key to each restaurant, even after giving the hostess our room #. And it was very hard to get the key back after eating most times…

First time in Cancun, first time doing all inclusive and it was a trip with my wife, 2 year old toddler and other family members. Overall, we were very happy and enjoyed the stay. The food was better than my expectation as a lot of people said the food in all inclusive is usually not so great. Not many kid friendly options, but having one buffet place was convenient. The resort was generally clean and the staffs were always trying to do their best to accommodate your requests and needs. Not much complaint to do.