4/10 Poor
Joanne
Travelled with family
14 Oct 2024
I would never stay here again!
Stayed for one night (8 hours) before an early morning flight. Checked in at 19:00 for a 4 person quad family room and left at 4am the next morning. They said the reservation was for 2 people. I had messaged the hotel about upgrading to a sea view quad room and told them we would have 4 people. They said it would be an extra 30 Euros for the sea view but no mention of an extra person charge. The hotel's and Expedia's websites site both have the same price if you are 2 or 4 people. They charged us an extra 40Euro at check-in for 2 more. I should have fought it more or looked into it better before paying but we just wanted to grab dinner and go to bed since we had to get up at 3:30. The room was set up for 4 people so they obviously received my message. Then only to get to the room to find one of the bed spreads was dirty and the wall was black and dirty next the bed. We went to bed around 23:00 only to be woken up around 1:30am to blasting music from a club near by. It was so loud! We thought at first it was a room above us. Definitely made it easier to wake up at 3:30. Our 25 & 27 year old kids both live in downtown Chicago so are used to a lot of noise but this was intolerable. We had a wonderful trip to Sicily but this was a very bad way to end it. Definitely look elsewhere. I would never stay here again!
Joanne
Stayed 1 night in Oct 2024