Karavitakis Winery

It’s had a friendly staff and amazing breakfast options. I will most definitely book here again

Belmondo is one of the hotels situated in the port area of Chania. The location is truly great, right in the middle of everything, with rooms overlooking the water. The main inconvenience is that there is practically no parking in the vicinity, so you'll have to walk for at least 15-20 minutes to the nearest parking lot. Not to say, that even if you find a spot you'll risk a fine because most parkings in this area are "for residents only"! There is also no elevator, which is pretty common for the old buildings in this area, so be warned if you carry heavy luggage or have bad knees. The rooms are kind of romantic and nice, but the furnishings are very outdated and truly worn out. When it comes to cleanness, that leaves much to be desired. Bed covers are truly old and stained. And while they claim to clean your room every day, you don't really see much of it. All they practically do is change your towels (only if you ask for it!) and straighten up your bedding. They don't clean the floor, the toilet, the shower, or the sink. We stayed there for a week and in a week not even once the toilet was cleaned! Personnel is also a little edgy if you dare ask for something. One evening I remember asking the receptionist if I could get a set of clean towels because I forgot to leave them on the floor in the morning. He asked me if it has been 3 days since I had them changed because they don't change the towels every day. In the end he gave me new towels, but not after a little fuss.

The staff was excellent, especially George who gave us excellent excursion tips and was the friendliest server we had in Greece! All staff were very helpful, hotel is gorgeous. We had the 2 bedroom master suite and it was probably the nicest hotel room we ever had. Restaurants are all walkable and excellent. Stay away from the ones around the waterfront though. They are tourist traps. The only negative was that the shower head in the master suite upstairs was clogged and there was practically zero water pressure. We shared the kids’ bathroom for showers downstairs. I also had to ask for Expedia VIP amenity. They did bring up a small bottle of sparkly wine but I had to ask for it even though it was on the reservation. Breakfast was also excellent!