Kloster Zinna

1st want to correct my checkin review. Staff mistakes told me that stays longer than 7 days will only have room cleaning once a week & that I had no option about this! Hotel quickly corrected this and cleaned my room everyday after I informed management. Hotel potential to again be 4* is good. My room was actually well planned with 4 bottles of drink in fridge & coffee/tea pot for every night and great wifi. Love its steam room. Staff & location close to Ubahn are topnotch. Great shower & excellent toiletries including body lotion. 2 English speaking TV channels;-) I do understand completely the hard economic recession wonderful Berlin has been thru. It has outdated features that really need fixing up. 1. with global warming, no ac made 7/10 nights unbearable. Need to get room ac's back even if they're small room units during hot days to make booking this hotel worth it. 2. had 1 frayed hand towel with a hole, a no-no in a 4*hotel. Need old thin towels thrown out for better quality ones. 3. upgrade in-hotel restaurant menu 4. there were days the toilet had a horrible sewer stench. frequent flushing seemed to prevent this but not all the time. 1 time without using the toilet, the horrible stench just came out of what appears to be a clean toilet that was covered, maybe stench from next door room. The fact it was reversible tells me it should be definitely solvable to make booking this hotel worth it. 5.hotopenwindownoisy withubahnconstruction,traffic&voices

So beautiful. Perfect view.

We arrived to our room and it was terribly hot. We could mange this but the room smelled very strongly of the restaurant food on the main floor. The room was not acceptable to relax or sleep. On top of this, the second room was not clean, there was a build up of dust on surfaces like the side table and TV remote and also hair in the bathroom. We spoke with the hotel staff and they were very accommodating and moved us to a new room the next day. Hotel staff we dealt with was very friendly. I was very excited to stay here as it is listed as an eco-hotel. However, I would not stay here again and do not feel it is a 4-star hotel.