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Hilton La Jolla Torrey Pines

4.0 star property
Hotel with a fitness centre, a quick walk to Torrey Pines Golf Course

Choose dates to view prices

Photo gallery for Hilton La Jolla Torrey Pines

Outdoor pool, pool cabanas (surcharge), pool loungers
Sports facility
Suite, 1 King Bed (The Champion Suite) | View from room
Exterior
Beach nearby, white sand
Perched near Torrey Pines State Natural Reserve, Hilton La Jolla Torrey Pines offers a scenic retreat. Tee off on the 36 holes of golf, relax at the poolside bar with cabanas and sun loungers, or enjoy ocean views from the restaurant. With a gym, basketball activities and an outdoor tennis court to keep you active.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Room service
  • Pet-friendly
  • Bar
  • Housekeeping
  • Laundry
The current price is €219
includes taxes & fees
21 Feb - 22 Feb

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Room, 1 King Bed

View from room

Room, 1 King Bed

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

View from room

Room, 1 King Bed

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (The Champion Suite)

Suite, 1 King Bed (The Champion Suite) | View from room

Suite, 1 King Bed (The Champion Suite)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 272 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Pure Wellness)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed (Pure Wellness)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Down duvet
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-in Shower)

View from room

Room, 2 Queen Beds, Accessible (Roll-in Shower)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Vista)

Premium bedding, down duvets, in-room safe, desk

Suite, 1 King Bed (Vista)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 122 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Accessible, Bathtub

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Terrace

Suite, 1 King Bed, Terrace | View from room

Suite, 1 King Bed, Terrace

Highlights

Balcony or patio
Separate dining area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 83 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Golf View

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Golf View

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Terrace

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Terrace

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 42 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Golf View

Room, 1 King Bed, Golf View

Room, 1 King Bed, Golf View

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 36 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Pool View

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Pool View

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Pool View

Room, 1 King Bed, Pool View

Room, 1 King Bed, Pool View

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Down duvet
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Accessible (Hearing)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Down duvet
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Top Floor)

Room, 2 Queen Beds (Top Floor)

Room, 2 Queen Beds (Top Floor)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Down duvet
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Top Floor)

Room, 1 King Bed (Top Floor)

Room, 1 King Bed (Top Floor)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Down duvet
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Pure Wellness)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds (Pure Wellness)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Down duvet
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Flat-screen TV, pay films

Hotel La Jolla, Curio Collection by Hilton

  • Pool
  • Restaurant
  • Air conditioning
  • Gym
8.6 out of 10, Excellent, 205 reviews
The price is €227
includes taxes & fees
23 Feb - 24 Feb
Hotel La Jolla, Curio Collection by Hilton
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About the area

Map
10950 North Torrey Pines Road, La Jolla, CA, 92037

What's nearby

  • Torrey Pines Golf Course - 4 min walk
  • Torrey Pines State Natural Reserve - 10 min walk
  • University of California, San Diego - 15 min walk
  • Black's Beach - 4 min drive
  • La Jolla Cove - 20 min drive

Getting around

  • Sorrento Valley Station - 4 min drive
  • San Diego Coaster Sorrento Valley Station - 9 min drive
  • San Diego, CA (SAN-San Diego Intl.) - 18 min drive

Restaurants

  • ‪Blue Bowl Superfoods - ‬3 min drive
  • ‪The Bistro at the Strand - ‬2 min drive
  • ‪Earl's Place and Market - ‬4 min drive
  • ‪Cliff Hanger Cafe - ‬3 min drive
  • ‪Burnham Institute For Medical Research - ‬3 min walk

About this property

Hilton La Jolla Torrey Pines

Upscale hotel near Torrey Pines Golf Course
Located close to Torrey Pines State Natural Reserve and University of California, San Diego, Hilton La Jolla Torrey Pines provides an adjacent golf course, a poolside bar and a terrace. Get out on the links at this hotel and enjoy amenities such as a restaurant with golf course views. The on-site restaurant, Torreyana Grille, offers breakfast, lunch, dinner and ocean views. Enjoy the gym, as well as activities such as basketball. In addition to shopping on-site and a coffee shop/cafe, guests can connect to free WiFi in public areas.
Other perks at this hotel include:
  • An outdoor pool with cabanas and sunloungers
  • An outdoor tennis court, valet parking (surcharge) and an electric car charging station
  • Express check-out, a water dispenser and a TV in reception
  • Multilingual staff, a computer station and coffee/tea in reception
  • Guest reviews give top marks for the helpful staff and location
Room features
All 394 rooms include comforts, such as premium bedding and laptop-compatible safes, in addition to perks, such as laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Down duvets and free cots/infant beds
  • Bathrooms with rainfall showers and baths or showers
  • 55-inch flat-screen TVs with premium channels
  • Balconies or patios, wardrobes/cupboards and fridges

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (USD 47 per day; includes in/out privileges)
  • Covered valet parking on site (USD 55 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Torreyana Grille

Things to do

  • 36-hole adjacent golf course
  • Basketball
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Shopping
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 23,000 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In a nature reserve
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 125 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 32 kg per pet)

Children and extra beds

Children are welcome
Children up to the age of 20 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 40.50 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Concierge service
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • Nearby fitness centre access
  • Phone calls
  • Pool access
  • Spa access
  • Sporting facilities or equipment
  • Wired Internet access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Covered self-parking fee: USD 47 per day (in/out privileges)
  • Valet parking fee: USD 55 per day (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who smoke in a nonsmoking room will be subject to penalties USD 300.

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Jolla Torrey Pines
Hilton Torrey
Hilton Torrey Pines
Hilton Torrey Pines Hotel
Hilton Torrey Pines Hotel Jolla
Torrey Hilton
Torrey Pines Hilton
Hilton Hotel La Jolla
Hilton La Jolla Torrey Pines Hotel La Jolla
La Jolla Hilton
Hilton Jolla Torrey Pines Hotel
Hilton La Jolla Torrey Pines Resort
Hilton La Jolla Torrey Pines La Jolla
Hilton La Jolla Torrey Pines Resort La Jolla

Frequently asked questions

Does Hilton La Jolla Torrey Pines have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hilton La Jolla Torrey Pines?

As of 8 Feb 2025, prices found for a 1-night stay for 2 adults at Hilton La Jolla Torrey Pines on 21 Feb 2025 start from €180.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton La Jolla Torrey Pines pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 32 kg per pet. There's a fee of USD 125 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Hilton La Jolla Torrey Pines?

Self-parking is available for USD 47 per day. Valet parking is available for USD 55 per day.

What time is check-in at Hilton La Jolla Torrey Pines?

Check-in start time: 4:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hilton La Jolla Torrey Pines?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Hilton La Jolla Torrey Pines located?

Located in Torrey Pines, this golf hotel is within a 10-minute walk of Torrey Pines Golf Course and Torrey Pines State Natural Reserve. University of California, San Diego and Ellen Browning Scripps Nature Preserve are also within 2 mi (3 km). Sorrento Valley Station is 26 minutes by foot and San Diego Coaster Sorrento Valley Station is 29 minutes.

Hilton La Jolla Torrey Pines Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 459 out of 1003 reviews
Rating 8 - Good. 214 out of 1003 reviews
Rating 6 - Okay. 152 out of 1003 reviews
Rating 4 - Poor. 92 out of 1003 reviews
Rating 2 - Terrible. 86 out of 1003 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jason, Yuma

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Jason, Yuma

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking in they went ahead and billed me for an extra night. Even though I paid through expedia, now they don't want to refund my money and expedia doesn't want to refund my money. Their service is absolutely disgusting to get a hold and file.A complaint took me an hour and a half on the phone in five different departments be due to the incompetence of this hotel
Stayed 1 night in Jan 2025

10/10 Excellent

Irwin

Travelled with family
The resort is due for a renovation. Some of the furniture is worn. Staff, food and facilities were great. Proximity to Torrey Pines a big plus.
Stayed 2 nights in Jan 2025

4/10 Poor

Daniel, Dedham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water on my last day very inconvenient
Stayed 3 nights in Jan 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to golf course. Clean and close to hiking trails Only complaint is I was not aware of $47 per day parking fee in addition to the resort fee
Stayed 7 nights in Dec 2024

4/10 Poor

Ghaith

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is old and needs renovation. Bathroom was smelly from old (probably clogged) plumbing. The cleaning lady did great job cleaning it but the smell came back an hour after. The facility is so old no question about that. The elevator situation is frustrating - they have a couple on each side. Staff is very kind and helpful but that doesn’t make up for the condition of the hotel.
Stayed 2 nights in Dec 2024

8/10 Good

Chloe

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property and was very cozy to stay here. We stayed on the first floor so my dog could have access to the patio. Great option for the fur baby! However, there are a lot of hidden costs upon arrival (price on Expedia is extremely off). Parking is $45 per night, but if you leave the garage you’re paying every time. We booked through Expedia for about $700 and ended up paying about $1200.
Stayed 3 nights in Dec 2024

10/10 Excellent

Yang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valuable
Stayed 1 night in Oct 2024

8/10 Good

Gilbert, Oxnard

Liked: Staff & service
Needs some renovation old furniture
Stayed 1 night in Dec 2024

6/10 Okay

Zare

Travelled with family and small children
Just an average place without the average price.
Stayed 2 nights in Dec 2024

10/10 Excellent

Darrell

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay. The internet was weak.
Stayed 4 nights in Dec 2024

8/10 Good

anthony

Liked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

Karine

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Dec 2024

6/10 Okay

Jorge

Liked: Cleanliness, staff & service
The outdoor of the property is nice.
Stayed 1 night in Dec 2024

10/10 Excellent

Ronald

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility, staff, room, location and beautiful views of Torrey Pines golf course and the ocean in the background. Heated pool for an early morning swim was rejuvenating. Very nice and friendly staff.
Stayed 2 nights in Dec 2024

10/10 Excellent

David

Stayed 1 night in Nov 2024

10/10 Excellent

Simon, Holt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay not cheap buy you get what you pay for. Not super busy with other guests either, after Thanksgiving and before Christmas so relatively quiet.
Stayed 4 nights in Dec 2024

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is always clean and convenient. Staying on the first floor comes with noise, don’t recommend that floor if you want a quiet room. Rich the bellman is awesome, he’s friendly and always helping with a smile. He’s also got great local recommendations.
Stayed 1 night in Nov 2024

2/10 Terrible

Jennifer, Pleasant Hill

Stayed 2 nights in Nov 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay near La Jolla and San Diego. We like the pool and spa area. The rooms are spacious and the bathroom was in good condition. There is a restaurant and bar and coffee bar on site which is convenient.
Stayed 2 nights in Nov 2024

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service
When paying a substantial amount for accommodations, one naturally develops certain expectations. Regrettably, our experience fell short of these expectations. The room adjacent to ours was occupied by a child who appeared to be unsupervised and exhibited disruptive behavior throughout the night. While the rooms themselves were satisfactory, they did not meet the standards one would expect for the price of over $400 per night. On a positive note, the staff members we encountered were courteous and pleasant.
Stayed 2 nights in Nov 2024

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2024

6/10 Okay

Carrie

Business traveller
Liked: Cleanliness, room comfort
Fine but disappointing for the cost
Hotel is very pretty but I was kind of shocked for the price at how poor the service was . No one at bell desk , gift shop etc. also shower didn’t drain properly
Stayed 1 night in Nov 2024

10/10 Excellent

Leah, Redlands

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. However, that’s pretty much where the good part ends. Except for Rich and Mark. They were THE best parts of our stay at this hotel. If not for them, our stay would have been awful. We were forced to change rooms due to a plumbing issue that had nothing to do with us. They wanted to put us in a room that was far less of value than our original room. Twice. Rich and Mark, and the valet guys, were awesome though. They made our stay as good as it was.
Stayed 3 nights in Oct 2024