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Mercure London Heathrow Hotel

4.0 star property
Suburban Hayes hotel in Pinkwell with a fitness centre

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure London Heathrow Hotel

Exterior
Exterior
Bar (on property)
Breakfast and dinner served
In-room safe, desk, blackout curtains, soundproofing

Reviews

6.6 out of 10

Popular amenities

  • Room service
    Room service
  • Gym
    Gym
  • Bar
    Bar
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Superior Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Single Bed

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 Single Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Bathrobes
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout curtains, soundproofing

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
  • 12 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 12 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Similar properties

Exterior
Ibis budget London Heathrow Central
Free WiFi
Restaurant
Air conditioning
Breakfast available
7.6 out of 10, Good, (2335)
The price is €56
includes taxes & fees
16 Dec - 17 Dec
Ibis budget London Heathrow Central
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About the area

Map
Shepiston Lane, Hayes, England, UB3 1LP

What's nearby

  • London Motor Museum - 18 min walk - 1.5 km
  • Stockley Park - 2 min drive - 1.8 km
  • Airport Bowl - 4 min drive - 3.4 km
  • Brunel University - 6 min drive - 6.2 km
  • Twickenham Stadium - 15 min drive - 10.9 km

Getting around

  • Hounslow West Underground Station - 7 min drive
  • Hayes & Harlington Station - 18 min walk
  • Heathrow Airport (LHR) - 8 min drive

Restaurants

  • ‪The Pheasant - ‬4 min drive
  • ‪The Great Western - ‬4 min walk
  • ‪Orlando - ‬14 min walk
  • ‪The White Hart - ‬10 min walk
  • ‪The Harlington Tandoori - ‬17 min walk

About this property

Mercure London Heathrow Hotel

Upscale hotel located in Pinkwell
Consider a stay at Mercure London Heathrow Hotel and take advantage of a coffee shop/cafe, dry cleaning/laundry services and a bar. The on-site restaurant, Borders Restaurant, offers breakfast, dinner and children's meals. In addition to a gym and a business centre, guests can connect to free in-room WiFi.
Additional perks include:
  • Limo/town car service, full breakfast (surcharge) and self-parking (surcharge)
  • An electric car charging station, express check-out and coffee/tea in reception
  • A porter/bellboy, 6 meeting rooms and a 24-hour front desk
  • Guest reviews speak highly of the breakfast and helpful staff
Room features
All 184 rooms offer comforts such as laptop-compatible safes and air conditioning, in addition to thoughtful touches such as free WiFi and sound-insulated walls. Guests reviews say good things about the clean rooms at the property.
More amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • Flat-screen TVs with satellite channels
  • Fridges, coffee/tea makers and daily housekeeping

Languages

English, French, Hindi, Italian, Polish, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Parking on site (GBP 16 per day)
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 14.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Borders Lounge
  • Borders Restaurant
  • Outside Seating Area

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • Business centre
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance

More

  • 2 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from 18 November 2024 to 1 January 2026 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from 1 November to 1 January:
  • One of the dining venues
  • Bar/Lounge
  • Business centre
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Parking area
The property will be renovating from 18 November 2024 to 31 January 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Business centre
  • Lift
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
During renovations, the hotel will make every effort to minimise noise and disturbance.
The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:
  • Restaurant
  • Fitness facility
The following facilities are closed on Friday and Saturday:
  • Restaurant
  • Fitness facility

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately GBP 14.95 per person
  • Self-parking fee: GBP 16 per day
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Comfort Heathrow
Comfort Heathrow Hotel
Comfort Hotel Heathrow
Heathrow Comfort
Heathrow Comfort Hotel
Hotel Comfort Heathrow
Mercure London Heathrow
Comfort Hotel Heathrow Hayes, UK - Greater London
Mercure London Heathrow Hotel Hotel
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel
Mercure London Heathrow Hayes
Mercure London Heathrow
Mercure London Heathrow Hotel Hayes, UK - Greater London
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel Hotel Hayes

Frequently asked questions

Is Mercure London Heathrow Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure London Heathrow Hotel?

Self-parking is available for GBP 16 per day. Limited spots are available.

What time is check-in at Mercure London Heathrow Hotel?

Check-in start time: 3:00 PM; check-in end time: noon. Early check-in is available for a fee of GBP 10.00 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Mercure London Heathrow Hotel?

Checkout is at noon. Late checkout is available for GBP 10.00 (subject to availability).

Where is Mercure London Heathrow Hotel located?

Located in Pinkwell, this hotel is 1.1 mi (1.8 km) from Stockley Park and within 9 miles (15 km) of Windsor Castle and Brunel University. Twickenham Stadium and Syon Park are also within 9 miles (15 km). Hayes & Harlington Station is 18 minutes by foot.

Mercure London Heathrow Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 272 out of 1000 reviews" "
Rating 8 - Good. 235 out of 1000 reviews" "
Rating 6 - Okay. 160 out of 1000 reviews" "
Rating 4 - Poor. 145 out of 1000 reviews" "
Rating 2 - Terrible. 188 out of 1000 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Akbar Ali

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Read the reviews. I didn't realize all the negative reviews until I began to experience an unpleasant stay. Doors slamming, fire alarms randomly going off, unsanitary towels were just the beginning. Two days later, the front desk allowed me to cancel the reservation and contact Expedia. The following day, Expedia called and the front desk declined to cancel the reservation. Expedia tried their best but ultimately the hotel would not cancel the reservation leaving me $800 out. Best offer I got from the hotel was a room change, but that doesn't solve the sanitary issues
Stayed 9 nights in Oct 2024

2/10 Terrible

Joy

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel not open closed down due to health & safety issues. Nobody had the decency to let us know. Found out on arrival. Absolutely awful service
Stayed 1 night in Nov 2024

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was closed on the day I was due to check in. Although the manager claimed to have notified Expedia - nether hotel or Expedia contact myself before arrival to offer an explanation or arrange an alternative This was left for me to arrange at time of arrival…….!
Stayed 1 night in Nov 2024

2/10 Terrible

Helen

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Number of issues about room facilities & unsafety
Stayed 2 nights in Oct 2024

2/10 Terrible

Kirubagini

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2024

2/10 Terrible

Timothy, Burgess Hill

Disliked: Cleanliness, staff & service, property conditions & facilities
This is one of the worst hotels I have stayed in and certainly not 4*. Chosen for convenience to Terminal 2 for an early flight it is nowhere near the airport. There is no shuttle bus and the tube ststion advertised nearby doesn't exist. When I eventually arrived late in the evening I was assured at reception there was a regular bus service to the airport outside. In the morning I found out it didn't exist involving another expensive taxi journey. My wake up call failed to happen but fortunately I slept so uncomfortably I was awake anyway. The air conditioning didn't work and the window had been left open presumably to expel smells so the room was freezing. The bathroom was so tiny it was not possible to sit on the loo seat other than at anaekward angle and the shower so small the shower head could not be adjusted to the crntre of the cubicle so you had to bend your head to get any coverage. No minibar and empty fridge did not work and not even a free bottle of water in the room. To cap it all when I showed my Accor loyalty card to credit reward points they told me I would have to email them retrospectively! Nothing was too little trouble for them! Truly awful
Stayed 1 night in Oct 2024

8/10 Good

Ravinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet I will definitely recommend this to my friends and people who I know thank you .
Stayed 1 night in Oct 2024

8/10 Good

Carys

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all round venue
Stayed 1 night in Oct 2024

2/10 Terrible

Jose

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was very bad. Only one person. The breakfast tickets a hand broken paper with hand writing The hotel is like an ugly maze The rooms are old and dirty. The room carpet full of strange stains The toilet was not flushing The tab drain was plugged The hair dryer was not working The room had missing or burned lights The tv signal was freezing The room had only two tiny individual beds even when I asked for a 2 person bed and an individual bed The walls to reach the rooms were ugly I WANT A REFUND ! The worst hotel I stayed in 15 years traveling.
Stayed 1 night in Oct 2024

10/10 Excellent

Gary, Bishop Auckland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Heathrow airport. I stay here every time I fly out of London.
Stayed 1 night in Sep 2024

10/10 Excellent

Nora, Chula Vista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
,
Stayed 1 night in Oct 2024

2/10 Terrible

faith

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lady at the Front Desk that was very helpful.But besides that the location is in a remote dirty area,the rooms are ran down and the “bed” felt like a box spring instead of a mattress. The nicest part of the hotel is the reception area.I would not recommend that hotel to any women solo traveling. I did not feel safe.The male front desk offered the ground floor room.Very disappointing even for just an overnight stay.
Stayed 1 night in Oct 2024

2/10 Terrible

John

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Not sure how this location keeps the Mecure brand? The room is like a closet. The bathrooms need a drain on outside of tub since water always spills over and stays there. The hallways and room are tiny. The transport to airport is not convenient must get bolt or uber and its not cheap. .
Stayed 2 nights in Oct 2024

6/10 Okay

Cheryl

Travelled with partner
Disliked: Staff & service, amenities
Its a nice hotel but very noisy could hear everything from the room upstairs and they dont tell you that parking cost £16.00! Staff werent really interested no proper meet and greet at reception and answering your mobile phone while checking a person in is wrong in my opinion
Stayed 1 night in Oct 2024

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
The place is not a heathrow airport place smelt not friendly dirt service not very nice at all in bad location only good thing is close to buses and train
Stayed 1 night in Oct 2024

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Not very welcoming staff. The hotel had a muggy dirty smell covered up with cheap air freshener. Isnt a airport hotel as advertised too far out not a good eria
Stayed 3 nights in Oct 2024

2/10 Terrible

Mathew, Llanelli

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and tidy
Stayed 1 night in Oct 2024

8/10 Good

Susel

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2024

10/10 Excellent

Nic

Stayed 3 nights in Sep 2024

4/10 Poor

MARIA

Disliked: Property conditions & facilities
TV, heater, refrigerator did not work. Keys don’t work once you go out & return. Only good about this place are the staff and the food at the restaurant.
Stayed 5 nights in Sep 2024

10/10 Excellent

Jose

Stayed 4 nights in Aug 2024

6/10 Okay

Joseph

Travelled with partner
Disliked: Property conditions & facilities
Heating didn't work, place seemed very tired and staff struggled with basic English
Stayed 2 nights in Sep 2024

8/10 Good

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient. Friendly staff.
Stayed 1 night in Sep 2024

8/10 Good

Tiesha, Gainesville

Travelled with partner
Liked: Cleanliness
My partner and I like coming to the Mercure for a few of the staff members they have. They provide warm customer normally. However, this trip, while we were staying for a little over 2 weeks, they put us in a room on the 1st floor and we could not control the climate in the room. We had to rely on calling reception to make the room warmer or cooler. As a result, the room was always either too cold or too hot. It was very frustrating. The woman at the desk who did our initial checkin I thought was rather rude. I'm used to customer service not being ad warm as it is in the US, but the initial check in service was really quite terrible. We were on our honeymoon, so this start to the trip really put a damper on things.
Stayed 12 nights in Sep 2024