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Novotel London ExCeL

4.0 star property
Eco-certified hotel connected to the convention centre in London with a fitness centre

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Photo gallery for Novotel London ExCeL

Miscellaneous
Terrace/patio
Bar (on property)
Exterior
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Bar
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk
The current price is €129
includes taxes & fees
27 Mar - 28 Mar

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Sofa bed
Private bathroom
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Sofa bed
Private bathroom
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Queen Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed (Executive)

Premium Room, 1 Queen Bed (Executive)

Premium Room, 1 Queen Bed (Executive)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Sofa bed
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Aloft London Excel

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
8.8 out of 10, Excellent, (1019)
The price is €111
includes taxes & fees
21 Mar - 22 Mar
Aloft London Excel
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About the area

Map
7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA

What's nearby

  • ExCeL Exhibition Centre - 3 min walk - 0.3 km
  • Royal Victoria Bridge - 4 min walk - 0.4 km
  • IFS Cloud Royal Docks Station - 5 min walk - 0.4 km
  • O2 Arena - 9 min drive - 6.5 km
  • Westfield Stratford City - 9 min drive - 6.1 km

Getting around

  • West Ham Station - 4 min drive
  • Royal Victoria DLR Station - 6 min walk
  • London (LCY-London City) - 6 min drive

Restaurants

  • ‪Subway - ‬6 min walk
  • ‪Costa Coffee - ‬4 min walk
  • ‪Sandwich & Co - ‬3 min walk
  • ‪Upper Deck Restaurant - ‬2 min walk
  • ‪Nakhon Thai - ‬8 min walk

About this property

Novotel London ExCeL

Upscale eco-certified hotel near ExCeL Exhibition Centre
Located close to Royal Victoria Bridge and IFS Cloud Royal Docks Station, Novotel London ExCeL provides a terrace, a coffee shop/cafe and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or the steam room. The on-site restaurant, Upper Deck, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a gym.
Other perks include:
  • Buffet breakfast (surcharge), self-parking (surcharge) and tour/ticket information
  • A banquet hall, multilingual staff and smoke-free property
  • Luggage storage, coffee/tea in reception and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff and location
Room features
All 257 rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks such as free WiFi and desk chairs.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • LCD TVs with cable channels
  • Wardrobes/cupboards, free infant beds and coffee/tea makers

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Hindi, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10 AM for a fee: GBP 18.10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Upper Deck

Things to do

  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4,532 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • On a river
  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately GBP 18.10 per person
  • Self-parking fee: GBP 25 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Excel London Novotel
Excel Novotel
Excel Novotel London
London Excel Novotel
London Novotel Excel
Novotel Excel
Novotel Excel Hotel
Novotel Excel Hotel London
Novotel Excel London
Novotel London Excel
Accor London Excel
Novotel London ExCeL England
Novotel London Excel Hotel London
Novotel London ExCeL Hotel
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London

Frequently asked questions

Is Novotel London ExCeL pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 15 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Novotel London ExCeL?

As of 6 Mar 2025, prices found for a 1-night stay for 2 adults at Novotel London ExCeL on 27 Mar 2025 start from €129.30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Novotel London ExCeL?

Self-parking is available for GBP 25 per night.

What time is check-in at Novotel London ExCeL?

Check-in start time: 3:00 PM; check-in end time: 5:00 AM.

What time is check-out at Novotel London ExCeL?

Checkout is at noon.

Where is Novotel London ExCeL located?

Located in Docklands, this eco-certified hotel is within a 5-minute walk of ExCeL Exhibition Centre, Royal Victoria Bridge and IFS Cloud Royal Docks Station. The Crystal and Thames Barrier Park are also within 1 mi (2 km). Royal Victoria DLR Station is 6 minutes by foot and Custom House Station is 6 minutes.

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Novotel London ExCeL Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 564 out of 1003 reviews
Rating 8 - Good. 268 out of 1003 reviews
Rating 6 - Okay. 91 out of 1003 reviews
Rating 4 - Poor. 43 out of 1003 reviews
Rating 2 - Terrible. 37 out of 1003 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Patrick

Convenient location near Excel. Helpful, friendly staff and nice rooms.
Stayed 3 nights in Feb 2025

8/10 Good

Annette

Lovely hotel and room.
Stayed 1 night in Feb 2025

10/10 Excellent

Reshma

Even though the hotel was understaffed with a delay in getting our rooms, and difficulty accessing the parking, the hotel staff were really helpful in trying to compensate for the shortcomings.
Stayed 1 night in Feb 2025

10/10 Excellent

Sam

Rooms great, spacious and clean
Stayed 1 night in Dec 2024

8/10 Good

Sarah

The hotel staff were friendly, the room was lovely, the location was easy to get to on the Elizabeth line and it’s just a 2 minute walk to the London Excel centre.
Stayed 2 nights in Dec 2024

8/10 Good

Mike

Loved the location
Stayed 1 night in Nov 2024

10/10 Excellent

Veronika

Our room was soo nice on the 9th floor
Stayed 1 night in Dec 2024

6/10 Okay

Zhang

there is an airport near this hotel. you can hear the engine sound around 7ish in the morning. that's definitely something to consider for light sleepers
Stayed 1 night in Dec 2024

4/10 Poor

John

Liked: Cleanliness
Mohammed at the desk was great. Inability to talk to hotel was frustrating from moment one. Expedia was not helpful there either. Could not adjust anything and though I told them well ahead one room would leave one day early there was no willingness to give credit…though we had 7 people for 6 nights. Nights were impossible to cool despite being cold outside. Needed a fan plus windows open to be bearable. That was for all 4 rooms. Also have two elevators to get from room to hotel exit.
Stayed 6 nights in Feb 2025

6/10 Okay

Shivani

Liked: Staff & service
Disliked: Amenities
Great location but very basic, not a Novotel worthy should be a IBIS
Stayed 4 nights in Oct 2024

8/10 Good

Josephine

Beautiful hotel and nice ambience with picturesque view near the restaurant. We had a small issue with our room but overall good place to stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Delightful Docklands
Lovely location and great service. There were a couple of things we needed and were sorted as soon as we asked.
Stayed 3 nights in Oct 2024

10/10 Excellent

Philip

Very nice place a lot into there plants as well
Stayed 2 nights in Oct 2024

6/10 Okay

Glen

Liked: Property conditions & facilities
Overall, this is an OK hotel. Pretty much what you would expect for a typical Novotel. Depending on the time of year (and potential events happening at the Excel), I have found room rates between £100 & £300. The issue for me is the lack of proper air conditioning. The controls in the bedrooms have little affect on the temperature (summer or winter). The result is an extremely hot & stuffy room, with a small window that only opens a small amount. I have stayed several times and always reported the issue, but it hasn't changed. As a result, our company will now be using an alternative hotel for future stays.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jermaine

Good location, nice clean hotel
Stayed 1 night in Jul 2024

10/10 Excellent

Andrew

It was clean, lovel and welcoming staff. Lovely area.
Stayed 2 nights in Aug 2024

10/10 Excellent

Victoria

Perfect stay
From the start to finish can’t fault anything. We arrived earlier than check in but was able to leave our bags and explore London before coming back. Slept like a log and the breakfast was amazing. Will definitely be returning here again very soon. Highly recommended, friendly and very accommodating staff. Thank you
Stayed 1 night in Oct 2024

10/10 Excellent

Dishant

Clean centrally located and helpful staff
Stayed 2 nights in Aug 2024

10/10 Excellent

Talent

Nice room, friendly staff, perfect location
Nice room, friendly staff, perfect location
Stayed 1 night in May 2024

8/10 Good

ayodele

Pleasant functional hotel
Stayed 1 night in Jul 2024

10/10 Excellent

Andy

Good, comfortable hotel with good transport links into the center of London.
Stayed 2 nights in Aug 2024

10/10 Excellent

Emma

Lovely stay next to Excel
Great location for Excel. Loved the roof terrace bar. Clean tidy room. Staff very polite and helpful. Would stay again.
Stayed 1 night in Sep 2024

8/10 Good

Dean

Nice staff clean room
Stayed 1 night in Sep 2024

6/10 Okay

Lisa

The aircon wasn’t working in our room and it was very hot. Although the room was clean, it was definitely tired. Lots of areas of damaged paint, damage to some of the bathroom fittings (didn’t affect use but didn’t look great). Pillows had seem better days and sofa bed cushions were stained. However the staff were very friendly and the hotel location is excellent for the excel.
Stayed 3 nights in Dec 2024

8/10 Good

Jonathan

A well serviced hotel. our room was spacious and well equipped with everything one needs. However the room was too hot and the air condition wasn't working. It had a car park attached but the parking fee was to high (£25).
Stayed 1 night in Nov 2024