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"The Newcastle staff were so great. Jessica checked us in and took the time to recommend a museum and show us how to get there on the map. Anna very cheerfully stored our bags for us while waiting for the train. Everyone so friendly. Hotel is a big worm but very clean and the spa/pool excellent (we went both in the evening and next morning!). Pleased to find we’d been upgraded and the room was about big enough for a herd of bison. All great value for money and we loved our stay. "

"I am very pleased with my stay at the hotel. The room is comfortable and very spacious, with large windows offering a beautiful view of the river. The refrigerator was also useful. I will gladly come back here again."

"Spotless room, surprisingly quiet for a very busy central part of Newcastle. Security in reception was reassuring. "

"Very friendly staff, quick dinner after long journey welcomed, bed comfy, spacious room, great power shower, only blip was batteries ran out in electronic door lock but replaced quickly, better to use duracels as opposed to cheaper ones!"

"The lady at the check in desk was so lovely and friendly and helpful, it was a great start to a great stay! The room was comfy and clean, couldn’t have asked for more really!"

"Beautiful hotel and room. So comfortable, there was an issue in the morning however the GM handled the situation excellent. Lovely location, breakfast great . Will stay again "

"Great hotel, very welcoming. Beds were extremely comfy! Best pillows ive ever had in a hotel. Very clean, definately stayed in worse hotels over the years. Would 100% return."

"Excellent hotel, my family and I really enjoyed using the pool and the rooms were lovely and spacious. The only issue was the check in - the hotel told us to go back at 3pm and our room wasn’t ready until after 4pm. "