New Brighton Hotel Guide - Cheap Hotels in New Brighton, Minneapolis - St. Paul

"I liked it all"

"It was a good trip, but a lot of the amenities at the hotel were shut down because they were under construction, including the restaurant, which is one of the reasons I booked this hotel"

"We came in at 1105 and that lady in the front desk was not so friendly.. i asked if we can do early check in since we came in from another state and she said we have to pay $50… so we decided not to do it coz we booked 2 rooms and we have to pay $100 then she said come back at 1200 without any empathy/ or sympathy not even smiling with us so we decided to go to the mall first and check in at 3pm thank goodness the one who assisted us is not her… the guy was very helpful and very nice"

"It was a fun trip, cool city."

"Overall my stay was everything I could've wanted or needed. Breakfast was amazing, the pool area was great, and the service was - almost- impeccable. Pierre was above and beyond at check-in and other interactions I had with him such as asking for directions, etc. Aaron, however, does not need to be working in the hospitality industry. I came down to look into extending my stay an extra day and- I am not exaggerating - took over 20 min scrolling through his computer trying to find what the rate would be for the extra day. Eventually he gave up, told me he couldn't find it and to just go ahead and book it through hotels.com. I explained that I wanted to keep my same room and would prefer to book it at the front desk and he told me I'd have to ask the lady working next to him. Meanwhile the line had grown to 5+ people waiting to check-in and I had to wait all over again to speak to the other person working front desk. While waiting , I overheard him tell the next people they'd have to wait for their room even though it was past checkin time and didn't offer them any explanation and just ignored their concerns. In less than 5 minutes she gave me the rate and reserved the extra night. Aaron did not apologize or act like he cared at all about my time, or the long line of people waiting behind me and honestly seemed annoyed to even have to do any work. I have worked in retail management for over 15 years so I will never give anyone a bad review unless they truly deserve it. "

"It was a one stay because we had an early flight the next morning. It was conveniently close to the airport. You cannot hear airplanes so it was nice. The pool was also an indoor heated pool. That was nice and my son enjoyed it. Rooms were clean. Only two things I wish was different. I was not aware there was a parking fee of $10 a night when I booked. The other thing was the check in was at 4 pm so it was a little later than I'm use to. Other than that the price was great for a clean place to lay my head down. I will most definitely book again if I have another early flight out. "