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"This historic landmark hotel is located very close to Penn Station and metro stops making it very convenient for getting around. The room was very clean and updated while keeping an art deco feel. The beds were comfortable and staff stationed in the lobby were polite and helpful while adding a layer of security monitoring access to the elevators. The Tick Tock Diner with access into the hotel lobby is open 24/7 as is the small museum in the hotel lower level. After we checked out, they were able to hold our bags while we got in one more day of sightseeing before our Amtrak departure that evening. "

"The property is right on Times Square. It was a great hotel. I was skeptical with all the mixed reviews, it definitely needs an uplift, but overall it was great "

"This was the best location. The room had a direct view of the city and Empire State building. Will stay here again..."

"Beautiful, clean, upscale hotel. View was great - staff was professional and friendly."

"Wonderful friendly and helpful staff. Wine hour provided lively entertainment in the lobby and fantastic restaurants right in the hotel."

"Excellent location "

"Great room, no frills. Great location."

"Location was great "

"Accesible to Universal Studuios. We have the connecting rooms. Staffs are friendly. "