On arrival we noticed some blinds and the bathroom area were not as clean as should be. Messaged the owner who apologised. Next morning had a good look at the property. Cooker and kitchen utensils were filthy, there was no way we would cook our Christmas meal in that kitchen. Fire extinguisher was rusty and no indication of annual checks. Other areas dirty, rusty radiator, no hot water for bath or washing up. No information pack. Messaged owner again that morning, Christmas eve, she could do nothing as lives out of the UK, no one local to address the issues, told her we were leaving that day and expected a full refund of our fees. Also emailed Vrbo, some exchange of emails but they've now closed the exchange.
To date, two weeks later, still only part refund and no offer of compensation for our experience in such poor accommodation.
We will not be using this site again, and if anyone was asking for my advice re which site to use it wouldn't be this one.