See all properties

Surestay Plus By Best Western Pigeon Forge

2.5 star property
Hotel with free parking, near Island at Pigeon Forge

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Surestay Plus By Best Western Pigeon Forge

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave
Exterior
Daily continental breakfast for a fee
Reception
Shower, free toiletries, hair dryer, towels

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi
The price is €56
Price available on 5/11/2024
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Highlights

Air conditioning
Heating
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Renovated in 2023
Hairdryer
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Highlights

Air conditioning
Heating
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Renovated in 2023
Hairdryer
Private bathroom
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Renovated in 2023
Hairdryer
Private bathroom
Microwave
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Renovated in 2023
Hairdryer
Private bathroom
Microwave
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Renovated in 2023
Hairdryer
Private bathroom
Microwave
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Suite, Non Smoking, Balcony
Quality Inn And Suites Dollywood
Pool
Hot tub
Breakfast included
Kids pool
8.0 out of 10, Very good, (1014)
The price is €62
includes taxes & fees
1 Dec - 2 Dec
Quality Inn And Suites Dollywood

About the area

Map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308

What's nearby

  • Old Mill - 13 min walk
  • LeConte Center at Pigeon Forge - 15 min walk
  • Dolly Parton's Stampede Dinner Attraction - 3 min drive
  • Island at Pigeon Forge - 3 min drive
  • Titanic Museum - 4 min drive

Getting around

  • Alcoa - Knoxville Airport (TYS) - 54 min drive

Restaurants

  • ‪The Old Mill Restaurant - ‬13 min walk
  • ‪Margaritavile - ‬3 min drive
  • ‪McDonald's - ‬16 min walk
  • ‪Baskin-Robbins - ‬5 min walk
  • ‪Golden Corral - ‬17 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

Hotel rejuvenated in 2023 and located near Dolly Parton's Stampede Dinner Attraction
Close to LeConte Center at Pigeon Forge and Island at Pigeon Forge, Surestay Plus By Best Western Pigeon Forge provides laundry facilities, a 24-hour business centre and more. Guests can connect to free WiFi in public areas.
You'll also find perks such as:
  • Free self-parking
  • Continental breakfast (surcharge), a 24-hour front desk and smoke-free property
  • A vending machine
  • Guest reviews speak highly of the helpful staff
Room features
All 65 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as desk chairs and WiFi. Guest reviews highly rate the cleanliness rooms at the property.
More amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Microwaves, coffee/tea makers and heating

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (80 centimetre high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

This property does not have any lifts

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Frequently asked questions

Is Surestay Plus By Best Western Pigeon Forge pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Surestay Plus By Best Western Pigeon Forge?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at Surestay Plus By Best Western Pigeon Forge on 5 Nov 2024 start from €56.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Surestay Plus By Best Western Pigeon Forge?

Self-parking is free at this property.

What time is check-in at Surestay Plus By Best Western Pigeon Forge?

Check-in start time: 3:00 PM; check-in end time: 11:00 AM. After-hours check-in is not available.

What time is check-out at Surestay Plus By Best Western Pigeon Forge?

Checkout is at 11:00 AM.

Where is Surestay Plus By Best Western Pigeon Forge located?

Located in Downtown Pigeon Forge, this hotel is within a 15-minute walk of Big Top Arcade and LeConte Center at Pigeon Forge. Island at Pigeon Forge and Dolly Parton's Stampede Dinner Attraction are also within 2 miles (3 km).

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 380 out of 711 reviews" "
Rating 8 - Good. 177 out of 711 reviews" "
Rating 6 - Okay. 79 out of 711 reviews" "
Rating 4 - Poor. 38 out of 711 reviews" "
Rating 2 - Terrible. 37 out of 711 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Christopher

Travelled with partner
Disliked: Cleanliness, staff & service
When checking in, the host accused me of not being the person on my photo ID, then tells me that maybe I should update my photo. Also our 2nd day there we went and seen some of the sites to return at about 9:00 PM to find our hotel room door open, luckily nothing was missing. “Did you pull your door to when you left?" My response, "Did housekeeping clean my room?" Yes they did!!! 3rd day housekeeping pulled the door to this time but didn’t bother cleaning the bathroom, just left fresh towels and washcloths. Only good thing about staying there was how convenient it was for local sites.
Stayed 3 nights in Oct 2024

10/10 Excellent

Imelda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Irene, Lakeland

Liked: Amenities
Very clean. Keep up the great job, housekeeping!
Stayed 1 night in Sep 2024

10/10 Excellent

?

Liked: Cleanliness
Stayed 2 nights in Oct 2024

10/10 Excellent

Dennis. W.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

4/10 Poor

L

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel is old, needs to have moderate repairs done. Water damage, weather stripping, etc. the rooms were very clean. Advise seeing the room first as the cleaning products that are used have a very strong presence/smell. If you’re sensitive to smells/chemicals it could be a problem.
Stayed 3 nights in Sep 2024

6/10 Okay

Kristi

Travelled with family
Liked: Cleanliness, staff & service
We was on the bottom level, you could hear every footstep above you and the walls are paper thin. There was mold in the shower around the caulking. But the bed was comfortable
Stayed 2 nights in Oct 2024

10/10 Excellent

Annette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are lovely and friendly people
Stayed 2 nights in Oct 2024

8/10 Good

Lindsey

Travelled with family
Liked: Cleanliness, staff & service
It was definitely better than expected after I saw the motel in person. However, for similar price points in the area there are hotels with pools/etc. the bed was comfortable enough and it did come with breakfast with a few hot item options. The staff was very nice!
Stayed 2 nights in Oct 2024

2/10 Terrible

Mary Jane

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was good. Room was old and seemed clean. However there was no where to sit down. Room had a kitchen chair and a bed. I have mobility issues and need a little more comfort. We left. We were to stay 2 more days. We wont be staying there.The area around was dirty with full dumpsters and litter.
Stayed 1 night in Oct 2024

10/10 Excellent

Karen

Stayed 1 night in Sep 2024

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

2/10 Terrible

Rafael, Dacula

Travelled with family
Disliked: Amenities
The location was really dirty, I had purchased a swifter mop and passed it on the floor and mop it over 3 times and every time it came out dirty, after it dried my kids feet’s keep getting dark of so much dirt, we could to finish the stay and had to checkout half way the stay because we did not liked how dirty it seemed, we saw staff mopping all the floors from several empty rooms with a dirty towel and they did not even bother to replace it, the towel was supposed to be white and it looked chocolate brown, they kept going from room to room, so we then tried to contact the property manager to get a refund for the days that we did not stay and they never picked theirs phones no matter how many times we tried, very dissatisfied customer, we contacted Expedia since we booked thru them and they also tried to contact the property manager to no avail, so we did not get the refund for the days that we did not use
Stayed 2 nights in Oct 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Karyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and remodeled
Stayed 2 nights in Oct 2024

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, recently remodeled, pleasant staff.
Stayed 2 nights in Oct 2024

10/10 Excellent

Bekzod

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and renovated, looks sketchy when coming in because all you see is the bad side. Overall, the bathroom is nice and beds are comfy.
Stayed 1 night in Oct 2024

10/10 Excellent

Cathy

Stayed 1 night in Sep 2024

4/10 Poor

Timothy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is pretty rough. Our room was fairly dirty with crumbs on the floor when we checked in. There were stains on the blankets on both beds. The tv remote didn’t work at all. The shower had stuff all over the walls. It was a place to sleep but not a nice one by any means.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most efficient in all ways.
Stayed 3 nights in Oct 2024

6/10 Okay

Sherri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction was going on in the area!
Stayed 2 nights in Oct 2024

2/10 Terrible

Brenda

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was clean but had a TERRIBLE smell. It looked like one of those motels that you rent for an hour or two. We were two older women traveling together and we did not feel safe at all. It seemed to be located in the manufacturing area or storage area. We just were not satisfied. We talked to the manager and she did try to help us by showing us a room on the 2nd floor. It smelled also. I've spoked with Customer Service at Expedia about this and they're supposed to be looking into a rememdy for my problem.
Stayed 3 nights in Oct 2024

8/10 Good

Tina

Set back from the road behind other hotels
Stayed 2 nights in Oct 2024

4/10 Poor

Jessica

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Would not return. Old building, not great area. VERY strong cleaning product smell in the room that gave us a headache. Booked based on other great reviews, but only stayed one night of our two night stay.
Stayed 2 nights in Oct 2024

8/10 Good

Miranda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 1 night in Oct 2024