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Iberostar Waves Tucán - All Inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor swimming pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Iberostar Waves Tucán - All Inclusive

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Beach/ocean view
On the beach, white sand, sun-loungers, beach umbrellas
Breakfast buffet
Lobby sitting area

Reviews

8.6 out of 10

Excellent

Guests liked:

Friendly staff, property condition

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • Spa
  • Gym
  • Laundry

Room options

Available filters for rooms
Showing 49 of 49 rooms

View all photos for Premium Room, Accessible

Free minibar, in-room safe, desk, blackout curtains

Premium Room, Accessible

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 38 sq m
  • Beach view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Promo)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, blackout curtains

Premium Room

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Beachside

View from room

Premium Room, Beachside

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Flat-screen TV

Junior Suite

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, blackout curtains

Last room available

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room, Accessible

Free minibar, in-room safe, desk, blackout curtains

Premium Room, Accessible

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

Balcony view

Premium Room, Poolside

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, blackout curtains

Premium Room

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Flat-screen TV

Junior Suite

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 38 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Balcony view

Junior Suite, Oceanfront (Beach Access)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

Balcony view

Premium Room, Poolside

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Balcony view

Junior Suite, Oceanfront (Beach Access)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 38 sq m
  • Partial ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Pure Wellness)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Promo)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Beachside

View from room

Premium Room, Beachside

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Pure Wellness)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Garden view

Premium Room (Tropical View)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Garden view

Premium Room (Tropical View)

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, blackout curtains

Last room available

Highlights

Air conditioning
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Suite Junior With Sea View

Free minibar, in-room safe, desk, blackout curtains

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite Junior

Free minibar, in-room safe, desk, blackout curtains

Suite Junior

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds

Room Premium

  • Sleeps 1
  • 1 Double Bed

View all photos for Suite Junior With Sea View

Free minibar, in-room safe, desk, blackout curtains

Suite Junior With Sea View

  • Sea view
  • Sleeps 1
  • 1 King Bed

View all photos for Suite Junior With Sea View

Free minibar, in-room safe, desk, blackout curtains

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Premium

Free minibar, in-room safe, desk, blackout curtains

Single Room Premium

  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room Premium

Free minibar, in-room safe, desk, blackout curtains

Double Room Premium

  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room Premium With Pool View

Free minibar, in-room safe, desk, blackout curtains

Quadruple Room Premium With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Double Room Premium

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Room Premium

  • Sleeps 4
  • 2 Double Beds

Room Premium

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium

Free minibar, in-room safe, desk, blackout curtains

Room Premium

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Sea View

Free minibar, in-room safe, desk, blackout curtains

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Quadruple Room Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite Junior

Free minibar, in-room safe, desk, blackout curtains

Suite Junior

  • Sleeps 1
  • 1 King Bed

View all photos for Double Room Premium

Free minibar, in-room safe, desk, blackout curtains

Double Room Premium

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

View all photos for Single Room Premium With Beach View

Free minibar, in-room safe, desk, blackout curtains

Single Room Premium With Beach View

  • Beach view
  • Sleeps 1
  • 1 Double Bed

View all photos for Suite Junior With Sea View

Free minibar, in-room safe, desk, blackout curtains

Suite Junior With Sea View

  • Sea view
  • Sleeps 1
  • 1 King Bed

View all photos for Single Room Premium With Pool View

Free minibar, in-room safe, desk, blackout curtains

Single Room Premium With Pool View

  • Sleeps 1
  • 1 Double Bed

View all photos for Suite Junior

Free minibar, in-room safe, desk, blackout curtains

Suite Junior

  • Sleeps 4
  • 2 Double Beds

Double Room Premium

  • Sleeps 1
  • 1 Double Bed

View all photos for Quadruple Room Premium With Beach View

Free minibar, in-room safe, desk, blackout curtains

Quadruple Room Premium With Beach View

  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Premium With Pool View

Free minibar, in-room safe, desk, blackout curtains

Double Room Premium With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite Junior With Sea View

Free minibar, in-room safe, desk, blackout curtains

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Single Room Premium With Garden View

  • Sleeps 1
  • 1 Double Bed

Similar properties

Aerial view

Iberostar Waves Quetzal

Pool
All-inclusive
Spa
Kids pool
8.4 out of 10, Very good, (1000)
Iberostar Waves Quetzal
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About the area

Map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710

What's nearby

  • Playa del Carmen Maritime Terminal - 6 min drive - 2.9 km
  • Quinta Avenida - 6 min drive - 3.1 km
  • Xplor Theme Park - 10 min drive - 7.1 km
  • Playa del Carmen Main Beach - 11 min drive - 3.5 km
  • Xcaret Eco Theme Park - 13 min drive - 7.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬8 min walk
  • ‪Rosa Roja - ‬5 min walk
  • ‪El Gaucho Steakhouse - ‬5 min walk
  • ‪Cupcake Cafe - ‬6 min walk
  • ‪RIU Yucatan - ‬7 min walk

About this property

Iberostar Waves Tucán - All Inclusive

Luxury all-inclusive property near Quinta Avenida
Located close to Playa del Carmen Maritime Terminal and Xplor Theme Park, Iberostar Waves Tucán - All Inclusive provides 2 beach bars, 2 poolside bars and a swim-up bar. With a white sand beach, sunloungers and scuba diving, this property is the perfect place to soak up some sun. Indulge in hydrotherapy, a body scrub and a body wrap at the on-site spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner and Japanese cuisine. Fitness classes and yoga classes are offered at the gym; other things to do include kayaking and windsurfing. Free in-room WiFi is available to all guests, along with a terrace and shopping on-site.
You'll also enjoy perks such as:
  • 4 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • 2 outdoor tennis courts, babysitting (surcharge) and bike parking
  • A nature reserve, a water dispenser and beach towels
  • Guest reviews give top marks for the beach locale, pool and helpful staff
Room features
All 350 rooms boast comforts such as air conditioning and free stocked minibars, in addition to thoughtful touches such as free WiFi and desk chairs. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs and composting
  • Bathrooms with eco-friendly toiletries and showers
  • Flat-screen TVs with satellite channels
  • Wardrobes/cupboards, eco-friendly cleaning products and childcare services

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bonsai
  • La Hacienda
  • Mare Nostrum
  • Tulum
  • Uxmal Restaurante

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property

Frequently asked questions

Does Iberostar Waves Tucán - All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool. Pool access is from 7:00 AM to 7:00 PM.

Is Iberostar Waves Tucán - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Iberostar Waves Tucán - All Inclusive?

Self-parking is free at this property.

What time is check-in at Iberostar Waves Tucán - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Iberostar Waves Tucán - All Inclusive?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Iberostar Waves Tucán - All Inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkelling, kayaking and more.

Where is Iberostar Waves Tucán - All Inclusive located?

Nestled on the beach, this Playacar property is within 3 mi (5 km) of Quinta Avenida, Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach. Mamitas Beach and Xplor Theme Park are also within 3 mi (5 km).

Iberostar Waves Tucán - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 553 out of 1003 reviews" "
Rating 8 - Good. 255 out of 1003 reviews" "
Rating 6 - Okay. 92 out of 1003 reviews" "
Rating 4 - Poor. 58 out of 1003 reviews" "
Rating 2 - Terrible. 45 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Josefina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was nice. The staff was very helpful. However, the rooms are very outdated. Bed is very uncomfortable everything looks old .. concrete stucco walls. I have stayed at other Iberostar’s in the Cancun area and this one was my least favorite. Try Grand Pariso .
Stayed 5 nights in Nov 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort is well maintained by friendly and helpful staff. Food options are very broad and food is mostly quite good. Beds are full size and quite firm. I understand there will be some renovation soon and hope the beds will be upsized to queen. Wonderful beach and pool areas. Nice global assortment of guests. Plenty of day and evening activities.
Stayed 5 nights in Nov 2024

10/10 Excellent

Isabel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent service, food place 😋
Stayed 4 nights in Nov 2024

8/10 Good

Svetlana Victoria

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It’s good overall
Stayed 7 nights in Nov 2024

10/10 Excellent

erick

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a everything there is perfect
Stayed 2 nights in Nov 2024

10/10 Excellent

Victoria Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 5 nights in Nov 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not get to see the monkeys this time, but we did hear the little guys. Great vacation time
Stayed 7 nights in Oct 2024

10/10 Excellent

gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Doreen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are the best so friendly and helpful the food was sooo good and plenty of it.
Stayed 6 nights in Oct 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Rayla

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great for family and kids, variety foods. Service is 5 stars. The property is beautiful with many animals walking around, it was a really great experience. I recommend it.
Stayed 5 nights in Sep 2024

8/10 Good

OSCAR

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le falta un poco de calidad a la barra libre, pero todo lo demas muy bien.
Stayed 4 nights in Oct 2024

2/10 Terrible

Nicolas

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst customer service, worst food, worst resort I have ever stayed at. Terrible experience. Will never be back.
Stayed 3 nights in Oct 2024

10/10 Excellent

Brooke M

Stayed 6 nights in Sep 2024

10/10 Excellent

Cynthia L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely fantastic! From day one the service, the property, food options was phenomenal. The pools, beach and pathways that lead you through the jungle, were mastered perfectly. Thank you Juan from the Cozumel Breakfast staff for being amazing! He made our mornings so much better with his kindness and hospitality. The rooms are exactly how they should look, with the traditional Mexican vibe. Overall I give this resort a 10! We are planning our next visit and we just got back!!
Stayed 5 nights in Sep 2024

2/10 Terrible

Lina

Disliked: Cleanliness, staff & service
The food was horrible the service was same like the food. The pool water are jacuzzi hot. Very good beach.
Stayed 4 nights in Sep 2024

10/10 Excellent

Yat Yee Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing beachfront with excellent staff and wonderful variety of food and drinks! The buffet restaurants were excellent. We tried all standalone restaurants and we liked the Mediterranean, Italian, and Japanese restaurants. The mini jungle was a pleasant surprise with many different animals wandering the forest. Excellent entertainment crews! Will be back again very soon.
Stayed 6 nights in Sep 2024

4/10 Poor

Nicole

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pools looked like they were never cleaned, the adult pool bar top had a bandaid on the counter in the same spot the whole week we were there, clearly they never clean it. The pools were so warm you couldn’t even cool off from the heat. There were so many bugs in the room from ants to cockroaches. I know it’s in the jungle but it’s just not for me. All of the buffets are open to the outdoors and not air conditioned so it was miserable to try and eat without sweating through your clothes. The alcohol is so watered down it took way too many drinks to even feel a buzz, it wasn’t worth it to even drink. I hated that there were no water bottles at the bars either.
Stayed 6 nights in Aug 2024

6/10 Okay

Sath, Ridgefield

Stayed 5 nights in Aug 2024

10/10 Excellent

Stephen, Smithfield

Stayed 4 nights in May 2024

10/10 Excellent

Ireneusz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Christen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Iberostar Túcan. Everyone was very attentive and friendly, the food was very good, entertainment was fresh and interesting every night. We enjoyed our short stay so much that we plan to come back for a longer stay in the Fall!
Stayed 3 nights in Aug 2024

10/10 Excellent

Krzysztof

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for vacation
Stayed 7 nights in Aug 2024

8/10 Good

Qian Tu

Liked: Cleanliness, staff & service, property conditions & facilities
Staff in the restaurants are great. Overall a good place to relax
Stayed 7 nights in Aug 2024

10/10 Excellent

Lissette Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, large property in a gated community, amenities did not dissapoint.
Stayed 4 nights in Aug 2024