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Palmaïa-The House of AïA: All Inclusive Wellness Resort

5.0 star property
Luxury resort on the beach, with 6 outdoor pools

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Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

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Body treatments, hydrotherapy, aromatherapy, hot stone massages
Queen Suite Ocean View
6 outdoor pools, open 8:00 AM to 8:00 PM, free pool cabanas

Popular amenities

  • Bar
  • Parking included
The current price is €762
includes taxes & fees
5 Aug - 6 Aug

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Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Family King Suite Ocean View

Family King Suite Ocean View

Family King Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Premium bedding
  • 50 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Family Master Suite

Premium bedding, free minibar, in-room safe, blackout curtains

Family Master Suite

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
  • 66.0 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for King Suite Ocean View

King Suite Ocean View

King Suite Ocean View

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Premium bedding
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Queen Suite Ocean View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Premium bedding
  • 50 sq m
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for King Suite with Bathtub Ocean view

Premium bedding, free minibar, in-room safe, blackout curtains

King Suite with Bathtub Ocean view

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Bathtub

King Suite with Bathtub

King Suite with Bathtub

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family King Suite

Premium bedding, free minibar, in-room safe, blackout curtains

Family King Suite

10.0 out of 10
Exceptional
(10 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Premium bedding
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Queen Suite

Queen Suite

Queen Suite

10.0 out of 10
Exceptional
(8 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Premium bedding
  • 50 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family Master Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Family Master Suite Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
  • 66 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for King Suite

King Suite

King Suite

10.0 out of 10
Exceptional
(8 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Premium bedding
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Suite Master

Premium bedding, free minibar, in-room safe, blackout curtains

Quadruple Suite Master

  • Sleeps 2
  • 1 Double Bunk Bed and 1 Queen Bed

View all photos for Triple Suite Deluxe

Premium bedding, free minibar, in-room safe, blackout curtains

Triple Suite Deluxe

  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Quadruple Suite Deluxe

Premium bedding, free minibar, in-room safe, blackout curtains

Quadruple Suite Deluxe

  • Sleeps 4
  • 1 Double Bunk Bed and 1 Queen Bed

View all photos for Double Suite Deluxe

Premium bedding, free minibar, in-room safe, blackout curtains

Double Suite Deluxe

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Suite Deluxe

Premium bedding, free minibar, in-room safe, blackout curtains

Double Suite Deluxe

  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Suite Deluxe with Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Triple Suite Deluxe with Ocean View

  • Ocean view
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Double Suite Deluxe with Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Double Suite Deluxe with Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Suite Deluxe with Ocean View

Bathroom

Double Suite Deluxe with Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Quadruple Suite Deluxe with Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Quadruple Suite Deluxe with Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bunk Bed

View all photos for Quadruple Suite Master with Ocean View

Bathroom

Quadruple Suite Master with Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed and 1 Double Bunk Bed

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About the area

Map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Beach - 2 min walk - 0.2 km
  • Playa del Carmen Maritime Terminal - 6 min drive - 4.3 km
  • Quinta Avenida - 6 min drive - 4.3 km
  • Xplor Theme Park - 7 min drive - 6.4 km
  • Xcaret Eco Theme Park - 10 min drive - 8.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬7 min walk
  • ‪Rosa Roja - ‬18 min walk
  • ‪El Gaucho Steakhouse - ‬15 min walk
  • ‪Cupcake Cafe - ‬9 min walk
  • ‪RIU Yucatan - ‬17 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Luxury all-inclusive resort near Xaman Ha Aviary
Located close to Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Maritime Terminal, Palmaïa-The House of AïA: All Inclusive Wellness Resort provides 2 swim-up bars, a beach bar and a terrace. With a white sand beach, beachfront dining and free beach cabanas, this resort is the perfect place to soak up some sun. Treat yourself to a body scrub, hydrotherapy or a facial at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, brunch, dinner and Mediterranean cuisine. Yoga classes are offered at the health club; other things to do include beach yoga. Stay connected with free in-room WiFi, and guests can find other amenities, such as designer shops on-site and a coffee shop/cafe.
Other perks include:
  • 6 outdoor pools and a children's pool, with 2 swim-up bars, free cabanas and sunloungers
  • Free self-parking
  • Free bike hire, a free beach club on-site and supervised childcare (surcharge)
  • A lift, a 24-hour front desk and multilingual staff
  • Guest reviews speak highly of the helpful staff and first-rate property condition
Room features
All 234 rooms offer comforts, such as 24-hour room service and free international calls, as well as thoughtful touches, such as premium bedding and pillow menus.
Other conveniences in all rooms include:
  • Baby baths, art supplies and childcare services
  • Designer toiletries and hairdryers
  • 50-inch Smart TVs with digital channels
  • Furnished balconies or patios, wardrobes/cupboards and separate sitting areas

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Eolo Beach Club
  • LEK
  • MAR DE OLIVO
  • SU CASA
  • UME

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach yoga
  • Children's pool
  • Designer stores
  • Free beach club
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Paddleboard

Family friendly

  • 6 outdoor pools
  • Art supplies
  • Baby bath
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • 7 buildings
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2019
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Children under 4 years old are not permitted.
This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 4 years old are not permitted.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

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Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 475 out of 522 reviews
Rating 8 - Good. 29 out of 522 reviews
Rating 6 - Okay. 8 out of 522 reviews
Rating 4 - Poor. 8 out of 522 reviews
Rating 2 - Terrible. 2 out of 522 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10

The food, the service, the environment, the activities, truly all a 10/10. Couldn’t have asked for a more perfect vacation because they simply did it all.
Stayed 4 nights in Jun 2025

10/10

Very clean, very modern, very trendy overall, great experience
Stayed 3 nights in Jun 2025

10/10

Best place in the world
Stayed 4 nights in May 2025

10/10

Best hotel i stay in my life so beautiful peacefull service 10 outt of 10 super quite i felt special they treat me well and my family also!! Food amazing they are available 24/7 for you i love it there
Stayed 5 nights in Jun 2025

10/10

Enjoyed our stay
Stayed 4 nights in Jan 2025

10/10

Superior quality, luxury, perfect to relax . Meditation and yoga available . Will come back again.
Stayed 3 nights in Jun 2025

10/10

The experience from beginning to end was amazing. Highly recommend for anyone looking to rest, reset, and recharge. The staff was very hospitable, the property was beautiful and the plant-based cuisine was great, even for a meat eater like me. The wellness programming was great too, from the traditional Temazcal ceremony, pranayama, yoga and the meditation concert among other things. We will be going back soon!
Stayed 4 nights in Jul 2025

10/10

It's such a gift to be able to visit Palmaia for the second time. The staff is wonderfully friendly and helpful. The food is hit or miss, but it's so nice there, you won't care that much. I still managed to gain 4lbs so I clearly ate pretty well! The servers and bartenders are knowledgeable and attentive. The spa is beautiful and the therapists there are amazing. There are a variety of daily activities. The nomadic guides, Kasandra and Esteban, are gems!
View from my suite.
Stayed 7 nights in Jul 2025

10/10

Everything about this resort is wonderful
Stayed 4 nights in Apr 2025

8/10

Food was ok
Stayed 3 nights in May 2025

10/10

Beautiful stay with beautiful staff!
Stayed 5 nights in Feb 2025

8/10

Very nice resort but absolutely no nighttime entertainment and limited restaurant options.
Stayed 4 nights in Apr 2025

10/10

High quality hotel, impeccable rooms, secluded beach, quiet with no parties around. Sophisticated people
Stayed 7 nights in May 2025

10/10

This is an incredible place!
Stayed 5 nights in Feb 2025

10/10

The greatest getaway ever!! The staff was absolutely the best. The food was amazing!! The accommodations were second to none.. we will be back soon!!
Stayed 3 nights in Apr 2025

10/10

Everything was amazing. The staff, the spa, the rituals, the layout etc. it’s wonderfully quiet with some dance options in the evening. Only thing is there should be just a few more meat options for us carnivores. Everything else was bliss
Stayed 5 nights in May 2025

10/10

I had an incredible stay at Palmaia. From the staff, to the room, restaurants and amenities everything was absolutely amazing. I went by myself and it was very resourcing. Lots of activities such as breathing session, yoga, meditation, gym and spa treatments that are out of this world. The food was terrific and the mocktail list is spectacular. I would recommend without hesitation as a solo traveller, friends or couple. I find it might be a little boring for the kids (depending on your kids!) Enjoy!
Stayed 3 nights in May 2025

10/10

Beautiful. Top 20 hotels I’ve ever stayed in.
Stayed 4 nights in Apr 2025

10/10

The trip was amazing and I can’t wait to plan my next trip there
Stayed 3 nights in Feb 2025

10/10

Great place for a relaxing vacation. The ocean views and beach were amazing.
Stayed 10 nights in Jan 2025

8/10

Excellent. Made for plant-based diet people.
Stayed 4 nights in Apr 2025

10/10

Absolutely love the experience and hospitality 10/10
Stayed 3 nights in Feb 2025

10/10

The best resort ever
Stayed 5 nights in Dec 2024

10/10

It was a magical weekend. The amenities, the food, the staff, the setting. All wonderful for peace and rest
Stayed 4 nights in Mar 2025

10/10

Relaxing
Stayed 4 nights in Mar 2025