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Soul Beach Boutique Hotel & Spa

4.0 star property
Hotel with a full-service spa, steps from Quinta Avenida

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Soul Beach Boutique Hotel & Spa

Outdoor pool, pool umbrellas, pool loungers
Superior Double Room with Balcony | Balcony
Outdoor pool, pool umbrellas, pool loungers
Grand Presidential Suite Hot Tub with Balcony Collection | Terrace/patio
Couples treatment room(s), sauna, hot tub, steam room

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
  • Bar
    Bar
  • Room service
    Room service
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
The price is €81
includes taxes & fees
26 Nov - 27 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for King Suite with Balcony

King Suite with Balcony | Room amenity

King Suite with Balcony

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Select Comfort bed
Premium bedding
Down duvet
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive suite with bathtub

Executive suite with bathtub

Executive suite with bathtub

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Select Comfort bed
Premium bedding
  • 46 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Grand Presidential Suite Hot Tub with Balcony Collection

Grand Presidential Suite Hot Tub with Balcony Collection

Grand Presidential Suite Hot Tub with Balcony Collection

Highlights

Furnished balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Kitchenette
Full-sized fridge/freezer
LED TV
Hypo-allergenic bedding
  • 80 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Double Room with Balcony

Superior Double Room with Balcony

Superior Double Room with Balcony

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Select Comfort bed
Premium bedding
Down duvet
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room

Superior Double Room | Street view

Superior Double Room

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Select Comfort bed
Premium bedding
Down duvet
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

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Pool
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All-inclusive
Parking included
8.0 out of 10, Very good, (1007)
The price is €72
includes taxes & fees
16 Dec - 17 Dec
The Palm at Playa
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About the area

Map
Calle 28 número 132, entre 5ta Avenida y Avenida 10, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Mamitas Beach - 5 min walk - 0.5 km
  • Playa del Carmen Main Beach - 5 min walk - 0.5 km
  • Quinta Alegría Shopping Mall - 6 min walk - 0.5 km
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Micaela's - ‬1 min walk
  • ‪Restaurante Ojitos Mios - ‬2 min walk

About this property

Soul Beach Boutique Hotel & Spa

Upscale hotel near Quinta Avenida
Located close to Playa del Carmen Main Beach and Mamitas Beach, Soul Beach Boutique Hotel & Spa provides a poolside bar, a rooftop terrace and a garden. Treat yourself to a Swedish massage, a body treatment or hydrotherapy at Soul Spa, the on-site spa. Free in-room WiFi is available to all guests, along with a hair salon and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • An outdoor pool with sunloungers and pool umbrellas
  • Express check-out, express check-in and tour/ticket information
  • A front desk safe, luggage storage and concierge services
  • A banquet hall, a 24-hour front desk and a lift
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Soul Beach Boutique Hotel & Spa feature comforts, such as premium bedding and furnished balconies, as well as amenities, such as free WiFi and air conditioning.
Other amenities include:
  • Hypo-allergenic bedding, Select Comfort beds and down duvets
  • Bathrooms with designer toiletries and showers
  • 55-inch LED TVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 4 floors
  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Paper towels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
Guests under 18 years old are not allowed in the spa

Property is also known as

Soul Beach Luxury Boutique Hotel Playa del Carmen
Soul Beach Luxury Boutique Hotel
Soul Beach Luxury Boutique Playa del Carmen
Soul Beach Luxury Boutique
Soul & Spa Playa Del Carmen
Soul Beach Luxury Boutique Hotel Spa
Soul Beach Boutique Hotel & Spa Hotel
Soul Beach Luxury Boutique Hotel Spa Adults Only
Soul Beach Boutique Hotel & Spa Playa del Carmen
Soul Beach Boutique Hotel & Spa Hotel Playa del Carmen

Frequently asked questions

Does Soul Beach Boutique Hotel & Spa have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Soul Beach Boutique Hotel & Spa?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Soul Beach Boutique Hotel & Spa on 26 Nov 2024 start from €79.23, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Soul Beach Boutique Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Soul Beach Boutique Hotel & Spa?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Soul Beach Boutique Hotel & Spa?

Checkout is at noon.

Where is Soul Beach Boutique Hotel & Spa located?

Located in Downtown Playa del Carmen, this spa hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Mario Villanueva Stadium Madrid and Quinta Alegría Shopping Mall are also within 10 minutes.

Soul Beach Boutique Hotel & Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 70 out of 167 reviews" "
Rating 8 - Good. 49 out of 167 reviews" "
Rating 6 - Okay. 16 out of 167 reviews" "
Rating 4 - Poor. 12 out of 167 reviews" "
Rating 2 - Terrible. 20 out of 167 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

scott

Travelled with group
Liked: Staff & service
Small hotel pool not worth it, cold water and a cockroach as asked to be removed but nobody did. Thought that’s was fair and stayed in room. No top sheet just thin blanket. Not a four star.
Stayed 1 night in Oct 2024

10/10 Excellent

Sofia

Stayed 4 nights in Aug 2024

8/10 Good

Estela

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Close to 5th Avenue
Stayed 8 nights in Sep 2024

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The rooftop pool was about 6 ft deep & warm. The room is really spacious & super clean. The facilities could make some minor changes like update the pool tile, replace outside chairs, and renovate the elevator. There’s also a spa downstairs which was absolutely a good time & reasonably priced for the services. All in all I would stay here again. This place is a few feet from 5th avenue & 20mins for Xplor park.
Stayed 2 nights in Sep 2024

10/10 Excellent

TANYA

Travelled with family
Liked: Cleanliness, staff & service
The restaurant wasnt available but the pocation is close to lots of options. The place was Great
Stayed 10 nights in Aug 2024

8/10 Good

Carl, Riverdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Fernando Brogan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Fernando Brogan

Stayed 1 night in Jul 2024

4/10 Poor

Rebecca

Disliked: Staff & service, amenities, property conditions & facilities
No air conditioning in the lobby alots off mosquito at the lobby elevators is very slow on check out no reception was available only the security man don’t not understand English I had too use my translator
Stayed 1 night in Jul 2024

8/10 Good

Martin

Stayed 1 night in Jul 2024

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again
Stayed 1 night in Jul 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What’s not to like. It’s even a block from senior frogs.
Stayed 1 night in Jul 2024

8/10 Good

Carl, Riverdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Spa was absolutely amazing !!!!!!
Stayed 3 nights in Jul 2024

10/10 Excellent

Jasmine S

Liked: Cleanliness
Stayed 1 night in Jun 2024

8/10 Good

Liliana

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Second time there
The front desk brown guy has terrible customer service skills, he is very rude, unrespectful and helpless, he yields and swears aloud in Spanish compleining about guests and how now he has to pay his “worker meal” and more, he is slow and miss details in check in. The security staff is amazing and the best! They helped me with internet matters that the receptionist didn’t care. It was my second stay there, I love the location and the rooms, however this time one bed missed clean sheets and had previous guest’s hair,if I were with another traveller I would ask the dirty bed to be changed and clean. I hope next time front desk and housekeeper staff do better their tasks. I love the location and that’s why o go there.
Stayed 2 nights in May 2024

10/10 Excellent

Adela Liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Great location, clean, great staff and good price
Stayed 1 night in May 2024

8/10 Good

Adela Liliana

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Alejandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

6/10 Okay

Shauna Lea

Liked: Cleanliness, property conditions & facilities
Overall nice place was very upset when checking out as they charged 750 pesos for a small quarter size mark on the sheet that I could have removed myself and they will remove. There is no need to charge 60 US dollars for something like that. Due to that one incident I will not be returning there as you do not treat your guests like that.
Stayed 7 nights in Apr 2024

2/10 Terrible

Harouna

Stayed 1 night in Apr 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water/no water pressure.
Believe others when they say there is no hot water and no water pressure. If you stay in a room with a tub, it is for show only- again no hot water and no water pressure to fill the thing up to actually take a bath. When no hot water was reported I was told I should have turned the handle the other way- I tried that and waited minutes for hot water to appear- and it never did. There is so little water pressure it will actually stop running altogether despite being on. I’ve stayed in this area oF PDC many times. I won’t return to this particular property again.
Stayed 4 nights in Apr 2024

10/10 Excellent

cecilia, Ione

Liked: Cleanliness, staff & service, property conditions & facilities
staff services were great. great customer service. security/door man (Guerremo) is an amazing person with great customer service. always willing to assist. Arturo also had amazing customer service. always made me feel welcomed and was willing to provide great customer service. went beyond to assist me in any way possible. My room was always clean. cleaning service and the girl who assisted me during breakfast was great. Spa experience was also great.
Stayed 15 nights in Mar 2024

10/10 Excellent

LINDSEY

Stayed 1 night in Jan 2024

8/10 Good

Matt

Stayed 2 nights in Jan 2024

6/10 Okay

Vanessa

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Don’t expect a 5 star hotel + construction noise
Careful - building with construction right in front that woke us up every morning. The hotel is not well isolated so bring earplugs if you don’t want to be woken up at 6:30 am. This definitely did not feel like a 5 star hotel. The look and feel was a little older than the pictures and missing a basic amenity such as a blow dryer. The toilet also has a clear glass divider between the sink which was unecessary and quite dangerous as when I had to go to the bathroom in the middle of the night I walked right into the glass divider. The AC also broke down in the middle of one night which woke us up with a loud noise that sounded like gunshots. Someone came in and repaired it the next day. Otherwise the cleaning staff did an amazing job everyday, provided clean sheets and towels, cleaned the floors, and left the room smelling great. The location is also amazing. Not in the crazy nightlife area and right next to the beach access. Overall would recommend but don’t expect a 5 star hotel, feels more like a 3.5.
Stayed 8 nights in Jan 2024