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The Carmen Hotel - Ocean Front
4.5 star property

Adults-only beachfront hotel

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your current months are September, 2024 and October, 2024.
September 2024
October 2024

Photo gallery for The Carmen Hotel - Ocean Front

Balcony view
Front of property – evening/night
Premium bedding, in-room safe, desk, blackout curtains
Owner´s Suite
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

    • BarBar
    • PoolPool
    • HousekeepingHousekeeping
    • 24/7 front desk24/7 front desk
    • Air conditioningAir conditioning
    • Free WiFiFree WiFi
The price is €105
includes taxes & fees
9 Sept - 10 Sept
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Room options

Available filters for rooms
Showing 3 of 7 rooms

View all photos for Owner´s Suite

Owner´s Suite

Owner´s Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • 71 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite City View

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite City View

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite Partial Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite Partial Ocean View

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
9 Sept - 10 Sept
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About the area

Map
Playa del Carmen, QROO

What's nearby

  • Central Square - 5 min walk
  • Quinta Avenida - 7 min walk
  • Playa del Carmen Main Beach - 12 min walk
  • Playa del Carmen Maritime Terminal - 15 min walk
  • Mamitas Beach - 17 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

Restaurants

  • ‪El Fogon - ‬1 min walk
  • ‪El Fogón Fiesta Jarocha - ‬1 min walk
  • ‪Mandala - ‬5 min walk
  • ‪Cafe Andrade - ‬3 min walk
  • ‪Osteria de Roma - ‬3 min walk

About this property

The Carmen Hotel - Ocean Front

Luxury hotel near Quinta Avenida
Close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, The Carmen Hotel - Ocean Front provides a poolside bar, a rooftop terrace and a bar. Free in-room WiFi and a restaurant are available to all guests.
Other perks include:
  • An outdoor pool with pool umbrellas
  • Beach umbrellas, smoke-free property and luggage storage
  • Concierge services, a lift and a 24-hour front desk
  • Tour/ticket information
  • Guest reviews speak highly of the pool, helpful staff and proximity to shopping
Room features
All guest rooms at The Carmen Hotel - Ocean Front include thoughtful touches, such as premium bedding and laptop-compatible safes, as well as amenities, such as free WiFi and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
Other amenities include:
  • Bathrooms with baths or showers and free toiletries
  • 50-inch LED TVs with streaming services and digital channels
  • Balconies, ceiling fans and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck 5

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (150 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Building
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with digital channels
  • Streaming services

Food and drink

  • Free bottled water

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

Does The Carmen Hotel - Ocean Front have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Carmen Hotel - Ocean Front?

As of 8 Sept 2024, prices found for a 1-night stay for 2 adults at The Carmen Hotel - Ocean Front on 9 Sept 2024 start from €105.09, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Carmen Hotel - Ocean Front pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Carmen Hotel - Ocean Front?

The Carmen Hotel - Ocean Front doesn't offer parking.

What time is check-in at The Carmen Hotel - Ocean Front?

Check-in start time: 3:00 PM; check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at The Carmen Hotel - Ocean Front?

Checkout is at noon.

Where is The Carmen Hotel - Ocean Front located?

Nestled on the beach, this Playa del Carmen hotel is within a 10-minute walk of Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Playacar Beach are also within 15 minutes.

The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 327 out of 626 reviews" "
Rating 8 - Good. 149 out of 626 reviews" "
Rating 6 - Okay. 64 out of 626 reviews" "
Rating 4 - Poor. 39 out of 626 reviews" "
Rating 2 - Terrible. 47 out of 626 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, but theres no parking. Rooms are lovely and beach view is top tier.
Stayed 1 night in Aug 2024

10/10 Excellent

Poliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Easy to check in, right in the middle of the city and the beach. Amazing view from the rooftop and very spacious room. Excellent for the price point
Stayed 2 nights in Aug 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beach view and clean
Stayed 6 nights in Aug 2024

10/10 Excellent

Abbigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay! Beautifully decorated and convenient location! However the lights on the balcony stay on all night (no off switch) and there is conflicting music between the cafe connected to the hotel and the restaurant next door but not too bad! We would stay here again and again!
Stayed 1 night in Jul 2024

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my partner stayed for 7 days .. it is a nice place to stay the beach is feet away from hotel has beach chairs, restaurant infront of beach. The staff was very helpful and friendly.. beautiful place to stay
Stayed 7 nights in Jul 2024

6/10 Okay

Sonjia

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property has very nice accommodations and is right on the beach, but I was unaware that you couldn't flush tissue down the toilets. I found this to be very unsanitary and this ruined my vacation.
Stayed 4 nights in Aug 2024

10/10 Excellent

Bernardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 9 nights in Jul 2024

10/10 Excellent

Cristina, Acton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was near
Stayed 7 nights in Jul 2024

10/10 Excellent

Shady

Stayed 2 nights in Jul 2024

10/10 Excellent

DANTA

Travelled with family
Liked: Cleanliness, staff & service, amenities
I really love this hotel, but over the years I can see it’s slowly declining. It’s a a few small things that will enhance its ratings. The room layout is very unique and different, but it’s giving update vibes. For the price, I’ll definitely be visiting again. I hope some adjustments are made. Most definitely recommend to others. My small peeves wouldn’t deter me from staying again in the future.
Stayed 3 nights in Jul 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time will definitely be back. Views from the ocean front are beautiful. Staff are friendly. Great location.
Stayed 4 nights in Jul 2024

6/10 Okay

Ana

Liked: Staff & service
Stayed 4 nights in Jul 2024

4/10 Poor

Tariq

Travelled with partner
Liked: Staff & service
Should’ve been offered a credit for being moved to a subpar hotel for a day
Stayed 3 nights in Jul 2024

6/10 Okay

Rhonda

Stayed 4 nights in Jun 2024

10/10 Excellent

luiz

Stayed 7 nights in Jun 2024

10/10 Excellent

LUIS F

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No parking but otherwise everything great
Stayed 3 nights in Jun 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great property for good value! Rooftop bar restaurant with a pool. Beach front restaurant with good food. All the staff is great!
Stayed 5 nights in Jun 2024

10/10 Excellent

Bishal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every single thing about this hotel. We had such a wonderful time here. Highly recommended !
Stayed 3 nights in Jun 2024

10/10 Excellent

Doralia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location !!!
Stayed 1 night in Jun 2024

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing everything.
Stayed 1 night in May 2024

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great location: a block off Quenta Avenida (lots of bar & restaurants - pretty touristy) & beachfront. Loved the mid-century modern vibe, room was clean & comfortable. Amazing ocean view from private deck. EDM music from both the rooftop bar & the restaurant/bar got old but not a deal breaker. Breakfast was included & delicious. Note: there is no beach for the property: you have to walk down or up the ocean front. A lot of the adjacent beachfront is owned by other hotels or condos but there are some beach clubs where you can rent lounges & get food/drinks. Enjoyed my stay & recommend if you're interested in Playa del Carmen stay outside the all-inclusives.
Stayed 5 nights in Mar 2024

10/10 Excellent

Zachary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property. Nice rooftop restaurant, bar & pool with incredible views! Beach restaurant is great too. Accommodating friendly staff, excellent location one block from all the action on 5th Avenue. Stay here!
Stayed 5 nights in May 2024

6/10 Okay

CATHERINE, Toronto

Travelled with family, Travelled with group
Disliked: Staff & service
Advertisement for bkfast was all misinformed by their displayed images. There's nothing like that at the restaurant and everything like pizza is tortilla flour very tasteless; with their bkfast you need to order through menu in which it's limited and some of the staffs are rude n friendly less. They wait till its ur check-in time before they ask u to fill forms instead of having it done prior to your time. The scene is beautiful because of the Caribbean sea view... Their water is full of chlorine it's too strong u can smell it which I reacted to. When u take a bath, the water goes to the toilet cause it's separated and we had to always clean. Since this is a tourist destination we expect their staffs to understand English and be able express themselves in English but it's a NO. I have to google translate before they get what I meant... A couple of days before our checkout we saw a roach, video it with still image went to the reception and made a report about it. No one from the management came to say a thing nor any apology note which is horibble n disrespectful like they don't care about u but only the money. This is our experience at Playa del Carmen Oceanfront
Stayed 9 nights in Apr 2024

6/10 Okay

HENRIETTA, Toronto

Disliked: Staff & service
Stayed 6 nights in Apr 2024

4/10 Poor

Haley

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Do NOT stay here unless you like loud music all day and night, rude stuff and really musty smelling rooms! The music is so loud you can’t enjoy your patio or sleep. When we would come back to the room after dinner the hotel staff in the lobby would rudely accuse us of trespassing if we used the lobby bathroom or sat outside to look at the ocean before going upstairs. The moldy/musty air in our room made us both not feel well and the hotel staff refused to cancel our remaining nights or help us in any way. The location is in the heart of the nightlife if that’s what you’re looking for. The pool could best be described as an oversized bathtub- certainly not a pool. We would not recommend anything about this place to anyone. Had they made any attempt to help us in any way, or even just made us feel welcome instead of constantly harassed coming and going, I wouldn’t have posted a bad review but our experience was terrible and the staff was unhelpful and rude.
Stayed 7 nights in Apr 2024