Port of Valldemossa

Our stay at Serenity by Seaclub (the Adults only part) was great. This place is almost like a small village inside the town. All buildings are 2 level houses which accommodate few rooms. There is plenty of green space between the houses. You have two shops (only one was open as we were there mid October), a gym, swimming pools - 2 for adults only where one of them is heated, there are different activities going on in the main part of the complex as well. We had good and quiet stay. The rooms were tidied up every day and towels changed every 3. There were a safe, bathrobes, slippers ad other small goodies already waiting for us in our room. This was included in the adult packages. The reception personnel were nice and not intrusive. There is 24h cover for reception. Parking spaces next to where your room is were a great addition. We do not know how it looks like in the high season, but in October you could park literally 1 min from your room. The room amenities are sufficient - only a cooker is missing. You get a hob, microwave, kettle, all cutlery and pans. We would gladly come back to this hotel.

Wow did we have a great stay at Mon Port. Staff is super friendly and the breakfast is great, our kids loved it. Definitely a place we will visit again!

Honestly, we were most excited about this stay on our honeymoon and it was a miss. This was our 3rd Michelin key hotel of our trip and it truly did not compare to the others. The grounds were beautiful, but the service and overall experience wasn’t. The missing piece to describe it all was lack of attentiveness. From introduction to the hotel at the start, to the pool area/service, to staff at breakfast, to service at the Michelin restaurant. Overall it felt like a 4 star hotel, rather than a 5. As honeymooners, we let the hotel know this in advance, every other 5 star hotel on our trip made sure we felt the warmth and service, this was an absolute miss from them. The spa, was missing water in the water jugs upon entry, there was not an employee in site for the 2-3 hours we spent there. The massage was great but to label this a unico spa experience, it wasn’t. When we got there as honeymooners, a little bottle of wine or glass or card to say “congrats” would have been us feel a bit more special during our stay. To be honest, we wanted to explore this hotel and recommend it to our friend next year for her wedding, based on size and look from our booking, but we quickly redirected and told our friend not to. Honestly, really really wish it was a better experience.