Puigcerda Hotel Guide - Ski Hotels in Puigcerda, Catalonia

"Everything was wonderful "

"Staff were rude. Lied about costs of spa at check in. Lied about making us a dinner reservation on site. Incredibly rude people for a 2 star hotel claiming it is 4 stars "

"Well kept property with super helpful staff."

"From the arrange pick up at the airport to our departure this was a fantastic stay. The staff is genuinely welcoming and makes you fell special from the moment you walk through the door. They've understood the difference between service only and service with hospitality. From the receptionist to the sommelier via the bell boy to the restaurant and bar staff - we can highly recommend this hotel and we thank you all for a great stay! "

"Well located and the staff is very friendly "

"Big room. Convenient access to town center via funicular. "

"Really was a lovely place to stay. Staff always helpful and chatty. Room was immaculate and so was the hotel. I really cannot fault. The food was excellent with lots of choice and fresh. They certainly did not cut corners with lovely meat dishes, lots of fresh fruit, fresh breads really nice. My ONLY small criticism was that we chose this hotel because it showed a swimming pool and hot-tub. However they didn't make it clear that you have to PAY EXTRA for this EVERY time. It was 14 Euros a time per person so we just didn't use it in the end. Had it been really cold outside I know I'd have wanted to use the hot tub every day. They need to make this clear. "

"The overall place was good. The reception team and the restaurant / bar team were very helpful however in the restaurant for breakfast they sometimes could not keep up with the demand…eg set places, the orange juicers was out of oranges on numerous occasions . The biggest issue was the fact that the majority of the time the food was lukewarm … if that… and NEVER hot. This was pointed out to the team and they indicated it had been raised before! We spoke to the manager and to be fair they reacted and it did improve that day… but sadly was not consistent. Finally, the bar was advertised as being open until 1am during winter. However it was not and closed at 11pm!! "

"Basic amenities. Dated but comfortable beds. I got the biggest 3 bedroom duplex. Great for families. "