8/10 Good
Hannah
Travelled with group
20 Nov 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed for 4 nights in an upgraded, 2 bed junior suite near the pool. Initially, we spent one night in the “regular” junior suite, however ended up moving rooms. The first room had a few issues with it, most concerning was the patio door would not close all the way or lock. This was obviously a major safety concern. We notified the front desk, and they offered us a new room for an additional $60, if we did not spend this we would’ve remained in the same room. Other than the door not locking, the toilet did not flush, nor would the bathtub/shower drain. Thankfully the room was clean, but the TV did not work great. Once we moved to the new room, we were much happier. All the locks worked, was very clean, air conditioner and ceiling fan worked perfectly. It was a much more comfortable experience.
The food was okay - the pasta station at the buffet was my go to. The beach bar/restaurant was often busy and a great quick grab for fries or onion rings. They did have a few other choices, however, they would run out quite quickly. For those who are GF (gluten free), dairy free, or have any dietary restrictions, I would not recommend this resort. The buffets did not have anything labelled with allergens, no dietary accommodations, and certainly a lot of cross contamination. The al a carte restaurants did have allergens labeled, however, there wasn’t any dietary accommodations (ie: GF pasta). Our best meal was the Japanese Teppanyaki al a carte restaurant.
Overall 3.5/5.
Hannah
Stayed 4 nights in Nov 2024