6/10 Okay
Thi Ngoc Hanh
Travelled with family and small children
20 Nov 2024
Liked: Cleanliness
We loved the waterparks, beach and pools. The buffet food and selection was beyond disappointing. Limited and not enough variety. No cereals or yogurts for the kids considering it's a resort for kids. There are also no restaurant or buffet along the beach. It was still under construction. Knowing this, the resort should set up something everyday at lunch so parents don't have to leave the beach or pool side with their kids just to grab a quick bite. It was very evident that half the staff/chefs are still in training with little to zero English; not even the bare minimum .Sometimes we didn't even receive service when we sat down at our table. Room service was slow or ignored our needs.
One thing I can say is that the experience and food at WokWok and Spacewalker was amazing. Food at Spacewalker was the absolute best. Staffs was very accommodating. The staffs at the bar at Nickelodeon Place was amazing as well. Enjoyed the food there.
Overall, the kids had an amazing time.
Thi Ngoc Hanh
Stayed 7 nights in Nov 2024