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Live Aqua Punta Cana - All Inclusive - Adults Only

5.0 star property
Adults-only beachfront property with 5 outdoor pools

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Live Aqua Punta Cana - All Inclusive - Adults Only

Building design
Private beach, beach cabanas, sun-loungers, beach umbrellas
Private beach, beach cabanas, sun-loungers, beach umbrellas
Lobby
Aqua Junior Suite Swim-up Garden View | View from room
VIP Access

Reviews

9.0 out of 10

Wonderful

Popular amenities

The price is €582
includes taxes & fees
27 Jan - 28 Jan

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Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Junior Suite Deluxe Garden View, 1 King

55-inch flat-screen TV with cable channels, ping pong

Junior Suite Deluxe Garden View, 1 King

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Blackout curtains
Ceiling fan
Down duvet
Pillow-top bed
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Deluxe Pool View, 1 king

Down duvets, pillow-top beds, minibar, in-room safe

Junior Suite Deluxe Pool View, 1 king

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Blackout curtains
Ceiling fan
Down duvet
Pillow-top bed
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Deluxe Garden View, 2 double

Down duvets, pillow-top beds, minibar, in-room safe

Junior Suite Deluxe Garden View, 2 double

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Blackout curtains
Ceiling fan
Down duvet
Pillow-top bed
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Deluxe Pool View, 2 double

Down duvets, pillow-top beds, minibar, in-room safe

Junior Suite Deluxe Pool View, 2 double

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Blackout curtains
Ceiling fan
Down duvet
Pillow-top bed
  • 54 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Pool View, 2 Double

Terrace/patio

Junior Suite Pool View, 2 Double

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Blackout curtains
Ceiling fan
Down duvet
Pillow-top bed
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Pool View 1 King

Down duvets, pillow-top beds, minibar, in-room safe

Junior Suite Pool View 1 King

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Blackout curtains
Ceiling fan
Down duvet
Pillow-top bed
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View, 2 Double

55-inch flat-screen TV with cable channels, ping pong

Junior Suite Garden View, 2 Double

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Blackout curtains
Ceiling fan
Down duvet
Pillow-top bed
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Garden View, 1 King

55-inch flat-screen TV with cable channels, ping pong

Junior Suite Garden View, 1 King

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Blackout curtains
Ceiling fan
Down duvet
Pillow-top bed
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tierra Suite Ocean Front

Tierra Suite Ocean Front | Beach/ocean view

Tierra Suite Ocean Front

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Club Lounge
Dining table
Flat-screen TV
  • 80 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Fuego Suite Partial Ocean View

Down duvets, pillow-top beds, minibar, in-room safe

Fuego Suite Partial Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Club Lounge
Flat-screen TV
Pillow menu
Blackout curtains
  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Aqua Junior Suite Swim-up Pool View

Down duvets, pillow-top beds, minibar, in-room safe

Aqua Junior Suite Swim-up Pool View

Highlights

Furnished balcony or patio
Air conditioning
Club Lounge
Flat-screen TV
Pillow menu
Blackout curtains
Ceiling fan
Down duvet
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Aqua Junior Suite Swim-up Garden View

Down duvets, pillow-top beds, minibar, in-room safe

Aqua Junior Suite Swim-up Garden View

Highlights

Furnished balcony or patio
Air conditioning
Club Lounge
Flat-screen TV
Pillow menu
Blackout curtains
Ceiling fan
Down duvet
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Viento Suite Ocean Front

Viento Suite Ocean Front

Viento Suite Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Flat-screen TV
Pillow menu
Blackout curtains
Ceiling fan
  • 67 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Fuego Suite Ocean View

Terrace/patio

Fuego Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Club Lounge
Flat-screen TV
Pillow menu
Blackout curtains
  • 62 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Junior Suite Swim Up

Down duvets, pillow-top beds, minibar, in-room safe

Honeymoon Junior Suite Swim Up

Highlights

Furnished balcony or patio
Air conditioning
Club Lounge
Flat-screen TV
Pillow menu
Pillow-top bed
Down duvet
Ceiling fan
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Uvero Alto, Punta Cana, La Altagracia, 23000

What's nearby

  • Sirenis Aquagames Water Park - 4 min drive - 2.0 km
  • Macao Beach - 12 min drive - 9.1 km
  • Cana Bay Golf Club - 18 min drive - 15.2 km
  • Arena Gorda Beach - 24 min drive - 18.8 km
  • Bavaro Beach - 34 min drive - 30.0 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 35 min drive

Restaurants

  • ‪Carnival - ‬3 min walk
  • ‪Spoon - ‬9 min walk
  • ‪Wink - ‬9 min walk
  • ‪Scores Sports Bar - ‬2 min walk
  • ‪Tamarindo - ‬9 min walk

About this property

Live Aqua Punta Cana - All Inclusive - Adults Only

Luxury all-inclusive property near Macao Beach
Consider a stay at Live Aqua Punta Cana - All Inclusive - Adults Only and take advantage of a free breakfast buffet, a nightclub and 2 beach bars. This property is a great place to bask in the sun with a private beach, beachfront dining and beach cabanas. Indulge in a body wrap, a body scrub and a facial at the on-site spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and international cuisine. Fitness classes and Pilates classes are offered at the gym; other things to do include volleyball and beach yoga. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with 2 poolside bars and a swim-up bar.
You'll also enjoy the following perks during your stay:
  • 5 outdoor pools with cabanas, sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • 10 meeting rooms, a billiards/pool table and a TV in reception
  • Karaoke, wedding services and outdoor furniture
  • Guest reviews say great things the breakfast, beach locale and pool
Room features
All 347 rooms include comforts, such as 24-hour room service and pillow menus, in addition to perks, such as laptop-compatible safes and laptop-friendly workspaces. Guest reviews highly rate the cleanliness rooms at the property.
Extra amenities include:
  • Pillowtop mattresses and down duvets
  • Rainfall showers, designer toiletries and hairdryers
  • 55-inch flat-screen TVs with cable channels
  • Furnished balconies or patios, wardrobes/cupboards and LED light bulbs

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 2 poolside bars
  • 7 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • ATL
  • Chez Rose
  • Liberi
  • Miraflores
  • Sospiro

Things to do

  • 5 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Gym
  • Karaoke
  • Nightclub
  • Pilates classes
  • Table tennis
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • Conference centre (14,212 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lever door handles
  • Lift (150 centimetre wide door)
  • Magnifying mirror
  • Smooth flooring in room
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of DOP 8100 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 20 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls and an off-lead area are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Pet fee: DOP 8100 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Infiniti Punta Cana Hotel
Hotel Infiniti Punta Cana Punta Cana
Punta Cana Infiniti Punta Cana Hotel
Hotel Infiniti Punta Cana
Infiniti Punta Cana Punta Cana
Infiniti Hotel
Infiniti
Infiniti Punta Cana
Live Aqua Beach Resort Punta Cana
Live Aqua Punta Cana All Inclusive Adults Only
Live Aqua Beach Resort Punta Cana All Inclusive Adults Only
Live Aqua Punta Cana - All Inclusive - Adults Only Punta Cana

Frequently asked questions

Does Live Aqua Punta Cana - All Inclusive - Adults Only have a pool?

Yes, this property has 5 outdoor pools. Pool access is from 7:00 AM to 7:00 PM.

How much does it cost to stay at Live Aqua Punta Cana - All Inclusive - Adults Only?

As of 5 Jan 2025, prices found for a 1-night stay for 2 adults at Live Aqua Punta Cana - All Inclusive - Adults Only on 27 Jan 2025 start from €582.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Live Aqua Punta Cana - All Inclusive - Adults Only pet-friendly?

Yes, this property allows dogs (limit 2 total) with a maximum weight of up to 20 kg per pet. There's a fee of DOP 8100 per pet, per day. Service animals are exempt from fees.

How much is parking at Live Aqua Punta Cana - All Inclusive - Adults Only?

Self-parking and valet parking are free at this property.

What time is check-in at Live Aqua Punta Cana - All Inclusive - Adults Only?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Live Aqua Punta Cana - All Inclusive - Adults Only?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Live Aqua Punta Cana - All Inclusive - Adults Only?

Yes, the property is all-inclusive. All food and drinks are included, and activities include volleyball, aerobics classes, bartending classes and more.

Where is Live Aqua Punta Cana - All Inclusive - Adults Only located?

This Uvero Alto property is on the beach, 5.6 mi (9.1 km) from Macao Beach, and within 32 mi (52 km) of Bavaro Beach and Juanillo Beach.

Live Aqua Punta Cana - All Inclusive - Adults Only Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1196 out of 1708 reviews" "
Rating 8 - Good. 264 out of 1708 reviews" "
Rating 6 - Okay. 143 out of 1708 reviews" "
Rating 4 - Poor. 52 out of 1708 reviews" "
Rating 2 - Terrible. 53 out of 1708 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Kailyn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was okay
Stayed 4 nights in Dec 2024

10/10 Excellent

Imane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great resort
Stayed 6 nights in Dec 2024

10/10 Excellent

Donna, pewaukee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and entertainment. The resteraunts need to improve time you get food and staff at the french took 2 hrs
Stayed 7 nights in Dec 2024

10/10 Excellent

Nethanial S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Adam, Kennett Square

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gem of a hotel with excellent service, beautiful grounds, and amazing food and drinks. Highly recommend if you're looking for a relaxing vacation where you're treated like royalty and dont forget to try the Spa before you leave.
Stayed 3 nights in Dec 2024

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Vida

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the property, the friendly staff, and the variety of dining options. However, I found the door to our unit a bit difficult to handle, and the hallways were surprisingly dark during the day. Additionally, with ongoing construction around the resort, there were some mosquitoes, so I recommend bringing insect repellent if you plan to stay here.
Stayed 4 nights in Dec 2024

6/10 Okay

YOUNGMIN

Travelled with partner
Still under construction. Towels are AWOL by 10am. Things get stolen. Mosquitoes everywhere, got bit day & night throughout the stay. The staffs wouldn't give any warnings about this, only when we were complaining when we were leaving. Not so friendly staffs throughout the facility but always loitering around for a quick few bucks.
Stayed 3 nights in Dec 2024

10/10 Excellent

Michael

Stayed 4 nights in Dec 2024

10/10 Excellent

Ervin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and attention to details from the staff was amazing, I can honestly say 5 stars. The property does need a little TLC on some of the outdoor areas however it’s an extremely gorgeous property with great food and entertainment.
Stayed 3 nights in Dec 2024

6/10 Okay

Yuliia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Our experience at the resort was a mix of highs and lows, leaving us with bittersweet memories. Arrival & Check-In: The initial greeting was excellent, with a separate lounge and drinks to unwind after a chaotic airport and taxi journey—a great start. Room: We chose a private pool room with credits for massages and alcohol, which was a nice perk. However, the room had a damp, musty smell upon entry. Thankfully, housekeeping was outstanding and kept the room fresh daily. Mosquitoes: Mosquitoes were a major problem. The on-site shop didn’t have repellent, and while the butlers procured some, the prices were outrageous, adding unnecessary frustration. Dining: Dining was disappointing overall, except for the buffet and Mediterranean restaurant. Other venues lacked fresh, flavorful options and professional preparation. The Japanese restaurant was a low point, with rude service and subpar sushi. Service: Service was inconsistent. Room service was chaotic, with multiple calls about credits and menu availability, culminating in champagne and a manager arriving separately for receipt signatures. Buffet servers seemed overwhelmed, juggling tables, leading to long waits or incorrect orders. Beach: The beach was beautiful, but poorly maintained, with litter scattered around. Staff could have been more proactive in keeping it clean. Activities: The activities were uninspired, and staff didn’t engage guests in scheduled events.
Stayed 7 nights in Dec 2024

10/10 Excellent

Destiny

Stayed 3 nights in Dec 2024

10/10 Excellent

Sylvia Migdalia

Travelled with family
Liked: Cleanliness, staff & service, amenities
The resort staff was excellent and the actual resort was clean quiet.
Stayed 7 nights in Dec 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing adults only all inclusive, best I have ever been too. Perfect size, not overly built. Maybe 2-300 guests, plenty of walkways, never overcrowded but also not under crowded. Perfect blend. Great spa, facials and manicure were ok, but massage and overall services outstanding. Lino at the tour desk is amazing. Everyone, the Dominican people in general, amazing!
Stayed 5 nights in Dec 2024

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great VIP staff. Thank you Pedro!
Stayed 3 nights in Dec 2024

10/10 Excellent

JIMMY LEE, Kingsland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our trip was wonderful from the time we walked in the door, the personal check-in was very nice. The staff was attentive from beginning to end. Everyone was friendly and helpful. Julio in the buffet made the start of everyday amazing! Our butler's Ismael and Nathanael, they were excellent and came through with everything we requested in a timely manner, they deserve a raise...Thank you to everyone! We will definitely stay here again!!
Stayed 5 nights in Dec 2024

10/10 Excellent

Valentin Cornel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 9 nights in Dec 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Azenith

Liked: Cleanliness
Stayed 4 nights in Dec 2024

10/10 Excellent

Porche, Berwyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would love to come back
Stayed 5 nights in Dec 2024

4/10 Poor

Derek

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I have been on quite a few all inclusive vacations and this one was unfortunately on the near bottom of my list. The property grounds were gorgeous, and Red with the event staff was awesome, but unfortunately those were the only good things about this vacation. The food got 3/6 people sick. The first room we stayed in had a water leak fro maybe ceiling in which we were rushed out and put into the same type of room. No offers of upgrades or offers to make up for the inconvenience. Most importantly, I had AirPods stolen which are clearly trackable. They were tracked from my room, to Higuey, a town where a shuttle picks up many of the employees per the staff in the main lobby. I submitted a complaint with the reception desk and manager where they only offered me a “free 2 night stay”. I live in the US, so clearly I wasn’t paying for a flight out again just to benefit from a 2 night stay after items were stolen from my room without a solution. They said they couldn’t “accuse” their staff of stealing so they would refund me 1 night stay. This equates to not even 1/4 of what the AirPods cost me. The office staff, Catherine, stated she would email me their investigation updates, but I have not received one email yet from her. Only good thing about this complex is Red. I would not recommend this resort to anyone as items were STOLEN, and a valid solution was never given to me.
Stayed 7 nights in Dec 2024

2/10 Terrible

Chidiebere

Stayed 2 nights in Dec 2024

10/10 Excellent

Jorge, north bergen

Stayed 3 nights in Nov 2024

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort itself is BEAUTIFUL. Very chic and trendy. The atmosphere is more of a relaxing type of vacation with a little bit of partying. I recommend if you want something a little quieter. The entertainment was great at night for the time we went since it rained most nights but the staff made the best of it. The food was great at all the restaurants. Rooms were very clean and every single staff member was very friendly and welcoming. I wish there were more activities at the resort itself but overall I would go back just for the relaxation and food at this resort. Great for couples! Lots of romantic things to organize and make your trip special. Spa services, private dinner on the beach, and dinner in the wine cellar at the French restaurant. Lots of food options throughout the day and 24/7 room services came in handy for the late night.
Stayed 5 nights in Dec 2024

4/10 Poor

Gabriella Anai

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Service was horrible! The resort itself is beautiful but if you’re Latino do not come here. Everyone else around us received better service while we didn’t. They asked us what our ethnicity was and since then it went downhill. Anytime we asked for things like a fruit flavored drink they were out of it and instead would give it to other guest IN FRONT OF US. Staff was rude and lazy. We tipped and still couldn’t get decent service. When we asked for a water bottle at one of their restaurants the waiter said no because if “ I have to get one for you I have to get one for everyone and I don’t want to do that.” Bartenders are horrible they don’t know how to make any drinks and the drinks they did know how to make were disgusting. The glasses were dirty and when complained about the staff didn’t offer to replace it. Horrible, horrible service never coming back.
Stayed 5 nights in Dec 2024