4/10 Poor
Samantha
30 Jan 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was absolutely beautiful! The grounds were perfectly landscaped and well lit at night. Every restaurant and bar was decorated nicely and all looked amazing! The resort is huge and never felt crowded. We had the Unique Pool almost to ourselves two days. The rooms were nice and cool, clean and spacious. We had a swim up room, and while it was beautiful, it was too cold to swim in when we visited in January (the building next to the Unique Beach Bar was in the shade most of the day). It might be fine for kids, but we only put our feet in which was kind of a bummer.
The property has sooo much potential, but the service fell short in our opinion. There were times we would sit at a bar (that wasn’t busy) and a bartender wouldn’t acknowledge us for 10-15 minutes - not even a hello. Most made us feel like we were a bother before we even said a word. At almost every meal we went to something was left out or someone would say they will be back with an item you ordered then would never return. Most of the staff didn’t make you feel welcome and didn’t seem to care if you were having a nice time. It was a lot different than all of the other all inclusive resorts we have been to. I worked as a server/bartender for years and am pretty understanding and patient. The service here had me frustrated.
Samantha
Stayed 5 nights in Jan 2025