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Mercure Tunbridge Wells Hotel

4.0 star property
Eco-certified hotel with 24-hour business centre and 24-hour front desk

Choose dates to view prices

Photo gallery for Mercure Tunbridge Wells Hotel

Exterior
Exterior
Desk, iron/ironing board, free WiFi, bed sheets
Exterior
Superior Room, 1 Double Bed

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Pet-friendly
The current price is €70
includes taxes & fees
20 Jul - 21 Jul

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Family Room, Multiple Beds (Classic)

Desk, iron/ironing board, free WiFi, bed sheets

Family Room, Multiple Beds (Classic)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Eco-friendly cleaning supplies
Electric kettle
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Privilege, Room, 1 Double Bed

Desk, iron/ironing board, free WiFi, bed sheets

Privilege, Room, 1 Double Bed

8.0 out of 10
Very good
(5 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Eco-friendly toiletries
Private bathroom
Bathrobes
Hairdryer
Eco-friendly cleaning supplies
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Single Beds

Desk, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Single Beds

8.0 out of 10
Very good
(3 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Eco-friendly cleaning supplies
Electric kettle
  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 Double Bed

Desk, iron/ironing board, free WiFi, bed sheets

Classic Room, 1 Double Bed

8.8 out of 10
Excellent
(29 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Eco-friendly cleaning supplies
Electric kettle
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Double Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Eco-friendly toiletries
Private bathroom
Bathrobes
Hairdryer
Eco-friendly cleaning supplies
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed
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About the area

Map
8 Tunbridge Road, Pembury, Royal Tunbridge Wells, England, TN2 4QL

What's nearby

  • Dunorlan Park - 2 min drive - 2.6 km
  • Assembly Hall Theater - 5 min drive - 4.6 km
  • Pantiles - 6 min drive - 5.2 km
  • Tonbridge Castle - 8 min drive - 8.7 km
  • Bewl Water - 11 min drive - 13.6 km

Getting around

  • Maidstone Beltring Station - 9 min drive
  • Gatwick Airport (LGW) - 48 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪The Robin Hood - ‬3 min drive
  • ‪Royal Oak - ‬4 min drive
  • ‪Pierre Loti - ‬5 min drive
  • ‪Costa Coffee - ‬7 min walk

About this property

Mercure Tunbridge Wells Hotel

Upscale eco-certified hotel near Pantiles
Located close to Dunorlan Park, Mercure Tunbridge Wells Hotel provides a garden, a hair salon and dry cleaning/laundry services. The on-site international cuisine restaurant, The Mallows, offers breakfast, dinner and children's meals. Free in-room WiFi is available to all guests, along with a bar and a 24-hour business centre.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), self-parking (surcharge) and express check-out
  • Smoke-free property, a water dispenser and multilingual staff
  • A front desk safe, luggage storage and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All 84 rooms boast comforts such as 24-hour room service, in addition to amenities such as free WiFi. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and baths or showers
  • LED TVs with digital channels
  • Heating, daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 10 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Mallows

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 4,306 square feet of conference space
  • 8 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately GBP 17.95 per person
  • Self-parking fee: GBP 10 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mercure Tunbridge Wells
Mercure Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel
Tunbridge Wells Mercure
Tunbridge Wells Mercure Hotel
Mercure Tunbridge Wells Hotel Pembury
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Ramada Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel
Mercure Tunbridge Wells Hotel Royal Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel Royal Tunbridge Wells

Frequently asked questions

Is Mercure Tunbridge Wells Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 15 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Mercure Tunbridge Wells Hotel?

As of 27 Jun 2025, prices found for a 1-night stay for 2 adults at Mercure Tunbridge Wells Hotel on 20 Jul 2025 start from €70.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mercure Tunbridge Wells Hotel?

Self-parking is available for GBP 10 per day.

What time is check-in at Mercure Tunbridge Wells Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Tunbridge Wells Hotel?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Mercure Tunbridge Wells Hotel located?

Situated in Royal Tunbridge Wells, this eco-certified hotel is 1.5 mi (2.5 km) from Dunorlan Park and 2.9 mi (4.6 km) from Pantiles. Tonbridge Castle and Hop Farm Family Park are also within 6 mi (10 km).

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Mercure Tunbridge Wells Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 300 out of 1002 reviews
Rating 8 - Good. 397 out of 1002 reviews
Rating 6 - Okay. 191 out of 1002 reviews
Rating 4 - Poor. 74 out of 1002 reviews
Rating 2 - Terrible. 40 out of 1002 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tim

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, good size rooms and parking
Stayed 1 night in Jun 2025

10/10 Excellent

Clare

Liked: Cleanliness, amenities, property conditions & facilities
Lovely room friendly helpful staff
Stayed 1 night in May 2025

8/10 Good

Miguel

Liked: Amenities
Fantastic stay
Stayed 4 nights in Apr 2025

8/10 Good

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly , welcoming and helpful , reception and in the restaurant . We had a family room , and a little chocolate on the bed on arrival , there was plenty of hot and cold choices for breakfast .
Stayed 1 night in Jun 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an extended stay as I had a relative in hospital just down the road. The staff were welcoming, helpful, and accommodating and I was very comfortable during my stay.
Stayed 6 nights in May 2025

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with really friendly staff.
Stayed 1 night in Mar 2025

8/10 Good

Viviane

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and the bed was very comfortable.
Stayed 2 nights in Mar 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely helpful
Stayed 1 night in Apr 2025

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, amenities
Adequate place for a one night stay.
Stayed 1 night in Apr 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay and a 2 minute check in which is rare … well done mercure
Stayed 1 night in Apr 2025

10/10 Excellent

wayne

Disliked: Amenities
Good
Stayed 1 night in Apr 2025

6/10 Okay

Laura

Liked: Amenities
Cold breakfast and some areas tired and missed for cleaning
Stayed 1 night in Jun 2025

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and transport to get to places
Stayed 2 nights in Apr 2025

6/10 Okay

Vera

Hotel ok restaurant bad quality
Stayed 2 nights in May 2025

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay , will be back, staff very helpful, receptionist extremely helpful. No complaints a all 5 stars
Stayed 1 night in Mar 2025

8/10 Good

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
Property tired but staff fantastic
Stayed 1 night in Mar 2025

8/10 Good

BARRY

Liked: Amenities, property conditions & facilities
I needed a walk shower and the suite was really nice with a big comfortable bed Air con would have been welcome And for the breakfast to be available till 10
Stayed 1 night in May 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming & warm atmosphere Good location. Excellent customer service; staff friendly but professional Good breakfast range Spacious room Goid value
Stayed 2 nights in Feb 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mercure Tunbridge Wells Hotel

Our romm was very good, clean, comfortable and nocely sutuated. The staff were very friendly and helpful. We only stayed for one night, but really enjoyed our night at the hotel and would definitely stay there again if we were in the area.
Stayed 1 night in Mar 2025

6/10 Okay

Carole

Property is tired, there is no air conditioning so makes it very hot as windows hardly open. Could do with a tidy up, stained tiles and wallpaper is starting to peel off. Check in was not wonderful. I was told I had not paid when I had, and then was just passed the keys. Not that welcoming.
Stayed 1 night in Jun 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value hotel

Friendly staff and clean comfortable room
Stayed 2 nights in Dec 2024

6/10 Okay

Robin

Liked: Amenities
If you just want to get in sleep and get out then no issues. Unfortunately our stay had lots of little niggles that just turned this to a very average stay. Breakfast was the highlight and no issues there. Very dusty air vents, radiator and TV. Other issues included the TV remote control batteries were dead, no shower gel (because the linen cupboard key had got lost?!), no beer on tap, small holes in the bed linen (but clean) along with other small but annoying things.
Stayed 1 night in Jun 2025

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are spacious, the breakfast and dinner was good and the staff were helpful.
Stayed 1 night in Nov 2024

10/10 Excellent

W.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access good parking, beautiful surroundings, extremely friendly ,helpful staff.
Stayed 1 night in Nov 2024

6/10 Okay

Eileen

Liked: Cleanliness, amenities
Disappointed that there was no air con in the hotel and especially in our bedroom. Although a fan was provided it did absolutely nothing to lower the temperature in the room . I appreciate it was a very hot weekend _ but felt more could have been done before we arrived . Maybe the fan on beforehand or the door left open ? To be honest we did not get any sleep that night ....very disappointing ....making us very tired next day . On the plus side the staff were very helpful and polite . Especially the dinning room manager .. Hopefully if we stay again this might be addressed. Yours ...Eileen Dixon
Stayed 1 night in Jun 2025