4/10 Poor
Gina
Travelled with family
30 Nov 2024
Disliked: Cleanliness, staff & service, amenities
We made a last minute reservation without checking reviews first so there were some surprises... service at the front desk was difficult to access. Also you MUST have an ID for each adult in each room, not just the one paying. The cleanliness was okay. The furniture was very run down. The office chair had so much visible dirt and other mystery substances on it we couldnt set anything on it. There were ZERO toiletries in the room but you could request them from the front desk. No one answered our calls. I eventually headed down to the desk with my list of needed items such as: a coffee pot, coffee, creamer etc, utensils, cups, and 2 extra pillows and toiletries. They didnt even give us cases for the pillows. The expectation was since it was an extended stay suite they would already have the basics stocked in the room, which wasn't the case. The freeway is right there so noise levels are up. There also were a couple of rooms with barking dogs in them.