Greene King hotels in St Helens, Liverpool

"One of the staff members at reception was rude."

"Staff very friendly and very helpful room clean "

"Registration is fast and the staff is very helpful and friendly."

"From check-in to check out it was a smooth easy process. Excellent customer service on the front desk on check in. Room clean, well stocked and comfortable."

"Great modern building with spacious rooms. The bathroom was luxurious - featuring a bathtub and separate shower. The soaps smelled wonderful Also - nods to the bands New Order and Joy Division throughout the property "

"Titanic is a fabulous hotel. We've stayed here 3 times and always enjoyed it. The rooms are so spacious and the styling of the hotel is great. We did have a couple of issues while we stayed with car charging and one of our showers but these were sorted out quickly by the helpful stay. Thanks so much, we will stay again."

"What a fantastic place to stay in central Manchester ! The hotel was super comfortable, spacious and relaxed. Spotlessly clean and the breakfast had so much choice and was excellent all round. However, by far the standout part of our stay at The Alan was…….the staff. James and his team were outstanding and made is feel incredibly welcome, nothing was too much trouble and all the restaurant and bar staff were amazing too. Great job everyone! "

"Great location, great staff on site. However, telephoning in advance about the parking discount was inconsistent and wrong. The staff onsite did rectify in a manner, which was good but staff need to be trained to all understand and give the same information"

"We arrived far too early for check in but the staff still tried to find us a room. This wasn’t necessary as we were planning to explore the city. But as soon as we arrived the lobby, reception, and restaurant were all very well maintained and decorated charmingly for the Christmas period. Our room was spacious and comfy with tea, coffee, snacks and quality shower products provided. We ended up having our evening meal in the restaurant and both the service and food were great. Breakfast wasn’t quite so good due to the volume of guests waiting for hot food. Nether the less, the food on offer was still tasty. So overall we had a great trip, just a shame about the Manchester weather. "