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Alua Tenerife

4.0 star property
Boardwalk/promenade hotel with 3 restaurants and 2 outdoor pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Alua Tenerife

Exterior
Exterior
Minibar, in-room safe, desk, blackout curtains
Lobby
Minibar, in-room safe, desk, blackout curtains

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Pet-friendly
  • All-inclusive
  • Breakfast available
  • Spa
  • Pool

Room options

Available filters for rooms
Showing 34 of 34 rooms

View all photos for Family Apartment, 1 Bedroom (My Favorite Club) (2 Adults)

Minibar, in-room safe, desk, blackout curtains

Family Apartment, 1 Bedroom (My Favorite Club) (2 Adults)

Highlights

Balcony
Separate sitting area
Air conditioning
Kitchen
Fridge
Smart TV
Renovated in 2021
Separate bedroom
  • 40 sq m
  • Sleeps 2
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Double Room, Pool View (1 Adult)

Minibar, in-room safe, desk, blackout curtains

Double Room, Pool View (1 Adult)

Highlights

Balcony
Air conditioning
Fridge
Smart TV
Renovated in 2021
Blackout curtains
Hairdryer
Private bathroom
  • 32 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Apartment, 1 Bedroom (My Favorite Club) (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout curtains

Family Apartment, 1 Bedroom (My Favorite Club) (2 Adults + 1 Child)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Smart TV
Renovated in 2021
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Family Apartment, 1 Bedroom (My Favorite Club) (3 Adults)

Minibar, in-room safe, desk, blackout curtains

Family Apartment, 1 Bedroom (My Favorite Club) (3 Adults)

Highlights

Balcony
Separate sitting area
Air conditioning
Kitchen
Fridge
Smart TV
Renovated in 2021
Separate bedroom
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Family Apartment, 1 Bedroom (My Favorite Club, 2Adults + 2Children)

Minibar, in-room safe, desk, blackout curtains

Family Apartment, 1 Bedroom (My Favorite Club, 2Adults + 2Children)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Smart TV
Renovated in 2021
  • 40 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Double Room, Ocean View (1 Adult)

Minibar, in-room safe, desk, blackout curtains

Double Room, Ocean View (1 Adult)

Highlights

Balcony
Air conditioning
Fridge
Smart TV
Renovated in 2021
Blackout curtains
Hairdryer
Private bathroom
  • 32 sq m
  • Ocean view
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Apartment, 1 Bedroom (My Favorite Club) (3 Adults + 1 Child)

Minibar, in-room safe, desk, blackout curtains

Family Apartment, 1 Bedroom (My Favorite Club) (3 Adults + 1 Child)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Smart TV
Renovated in 2021
  • 40 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Family Apartment, 1 Bedroom (My Favorite Club) (1 Adult)

Minibar, in-room safe, desk, blackout curtains

Family Apartment, 1 Bedroom (My Favorite Club) (1 Adult)

Highlights

Balcony
Separate sitting area
Air conditioning
Kitchen
Fridge
Smart TV
Renovated in 2021
Separate bedroom
  • 40 sq m
  • Sleeps 1
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Double Room (3 Adults)

Minibar, in-room safe, desk, blackout curtains

Double Room (3 Adults)

Highlights

Balcony
Air conditioning
Fridge
Smart TV
Renovated in 2021
Blackout curtains
Hairdryer
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for My Favorite Club Suite (3 Adults + 1 Child)

Minibar, in-room safe, desk, blackout curtains

My Favorite Club Suite (3 Adults + 1 Child)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Renovated in 2021
Blackout curtains
  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for My Favorite Club Suite (2 Adults+2 Children)

Minibar, in-room safe, desk, blackout curtains

My Favorite Club Suite (2 Adults+2 Children)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Renovated in 2021
Blackout curtains
  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Double Room (1 Adult)

Minibar, in-room safe, desk, blackout curtains

Double Room (1 Adult)

Highlights

Balcony
Air conditioning
Fridge
Smart TV
Renovated in 2021
Blackout curtains
Hairdryer
Private bathroom
  • 32 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room, Pool View (2 Adults)

Minibar, in-room safe, desk, blackout curtains

Standard Double Room, Pool View (2 Adults)

Highlights

Balcony
Air conditioning
Fridge
Smart TV
Renovated in 2021
Blackout curtains
Hairdryer
Private bathroom
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for My Favorite Club Suite (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout curtains

My Favorite Club Suite (2 Adults + 1 Child)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Renovated in 2021
Blackout curtains
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Single Sofa Bed and 1 Queen Bed

View all photos for Double Room, Ocean View (My Favorite Club) (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout curtains

Double Room, Ocean View (My Favorite Club) (2 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Renovated in 2021
Blackout curtains
Private bathroom
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed OR 1 Double Sofa Bed

View all photos for My Favorite Club Suite (2 Adults)

Minibar, in-room safe, desk, blackout curtains

My Favorite Club Suite (2 Adults)

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
Smart TV
Renovated in 2021
Blackout curtains
Private bathroom
  • 40 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite (3 Adults)

Minibar, in-room safe, desk, blackout curtains

Suite (3 Adults)

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
Smart TV
Renovated in 2021
Blackout curtains
Hairdryer
  • 40 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Double Room, Ocean View (My Favorite Club) (2 Adults)

Minibar, in-room safe, desk, blackout curtains

Double Room, Ocean View (My Favorite Club) (2 Adults)

Highlights

Balcony
Air conditioning
Fridge
Smart TV
Renovated in 2021
Blackout curtains
Private bathroom
Bathrobes
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room (2 Adults)

Minibar, in-room safe, desk, blackout curtains

Standard Double Room (2 Adults)

Highlights

Balcony
Air conditioning
Fridge
Smart TV
Renovated in 2021
Blackout curtains
Hairdryer
Private bathroom
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite (3 Adults + 1 Child)

Minibar, in-room safe, desk, blackout curtains

Suite (3 Adults + 1 Child)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Renovated in 2021
Blackout curtains
  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Double Room, Ocean View (My Favorite Club) (3 Adults)

Minibar, in-room safe, desk, blackout curtains

Double Room, Ocean View (My Favorite Club) (3 Adults)

Highlights

Balcony
Air conditioning
Fridge
Smart TV
Renovated in 2021
Blackout curtains
Private bathroom
Bathrobes
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Double Room, Ocean View (2 Adults)

Minibar, in-room safe, desk, blackout curtains

Double Room, Ocean View (2 Adults)

Highlights

Balcony
Air conditioning
Fridge
Smart TV
Renovated in 2021
Blackout curtains
Hairdryer
Private bathroom
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 2 Single Beds

View all photos for My Favorite Club Suite (1 Adult)

Minibar, in-room safe, desk, blackout curtains

My Favorite Club Suite (1 Adult)

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
Smart TV
Renovated in 2021
Blackout curtains
Private bathroom
  • 40 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Suite (2 Adults + 2 Children)

Minibar, in-room safe, desk, blackout curtains

Suite (2 Adults + 2 Children)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Renovated in 2021
Blackout curtains
  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, Pool View (3 Adults)

Minibar, in-room safe, desk, blackout curtains

Standard Double Room, Pool View (3 Adults)

Highlights

Balcony
Air conditioning
Fridge
Smart TV
Renovated in 2021
Blackout curtains
Hairdryer
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite (1 Adult)

Minibar, in-room safe, desk, blackout curtains

Suite (1 Adult)

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
Smart TV
Renovated in 2021
Blackout curtains
Hairdryer
  • 40 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Suite (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout curtains

Suite (2 Adults + 1 Child)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Renovated in 2021
Blackout curtains
  • 40 sq m
  • Sleeps 3
  • 1 Single Bed OR 1 Double Sofa Bed

View all photos for Double Room, Ocean View (3 Adults)

Minibar, in-room safe, desk, blackout curtains

Double Room, Ocean View (3 Adults)

Highlights

Balcony
Air conditioning
Fridge
Smart TV
Renovated in 2021
Blackout curtains
Hairdryer
Private bathroom
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room, Pool View (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout curtains

Double Room, Pool View (2 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Renovated in 2021
Blackout curtains
Hairdryer
  • 32 sq m
  • Sleeps 3
  • 1 Single Bed OR 1 Double Sofa Bed

View all photos for Suite (2 Adults)

Minibar, in-room safe, desk, blackout curtains

Suite (2 Adults)

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
Smart TV
Renovated in 2021
Blackout curtains
Hairdryer
  • 40 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for My Favorite Club Suite (3 Adults)

Minibar, in-room safe, desk, blackout curtains

My Favorite Club Suite (3 Adults)

Highlights

Balcony
Separate sitting area
Air conditioning
Fridge
Smart TV
Renovated in 2021
Blackout curtains
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Double Room, Ocean View (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout curtains

Double Room, Ocean View (2 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Renovated in 2021
Blackout curtains
Hairdryer
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed OR 1 Double Sofa Bed

Double Standard

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Renovated in 2021
Blackout curtains
Hairdryer
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed OR 1 Double Sofa Bed

View all photos for Double Room, Ocean View (My Favorite Club) (1 Adult)

Minibar, in-room safe, desk, blackout curtains

Double Room, Ocean View (My Favorite Club) (1 Adult)

Highlights

Balcony
Air conditioning
Fridge
Smart TV
Renovated in 2021
Blackout curtains
Private bathroom
Bathrobes
  • 32 sq m
  • Sea view
  • Sleeps 1
  • 2 Single Beds

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8.4 out of 10, Very good, (433)
The price is €104
includes taxes & fees
11 Dec - 12 Dec
Hotel Puerto Palace
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About the area

Map
C. Antonio Ruiz Alvarez 7, Puerto de la Cruz, Tenerife, 38400

What's nearby

  • Plaza del Charco - 14 min walk - 1.2 km
  • Taoro Park - 16 min walk - 1.4 km
  • Loro Park - 18 min walk - 1.5 km
  • Lago Martianez Swimming Pools - 4 min drive - 2.0 km
  • La Paz Lookout - 5 min drive - 3.1 km

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 31 min drive

Restaurants

  • ‪Playa Jardin - ‬5 min walk
  • ‪Andana Beach Club - ‬5 min walk
  • ‪Mazaroco - ‬11 min walk
  • ‪La Taperia - ‬8 min walk
  • ‪Quiosco Playa Jardín - ‬4 min walk

About this property

Alua Tenerife

Upscale eco-certified hotel refurbished in 2021 and located near Garden Beach
Located close to Taoro Park and Plaza del Charco, Alua Tenerife provides a poolside bar, a corner/local shop and concerts and live shows. Active travellers can enjoy cycling at this hotel. For some rest and relaxation, visit the sauna. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Free in-room WiFi is available to all guests, along with a rooftop terrace and shopping on-site.
You'll also find perks such as:
  • 2 outdoor pools and a children's pool, with sunloungers and pool umbrellas
  • Buffet breakfast (surcharge), bike hire and a local area shuttle
  • Concierge services, smoke-free property and wedding services
  • A banquet hall, a reception hall and multilingual staff
Room features
All 422 rooms have comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with baths or showers and hairdryers
  • 40-inch Smart TVs with satellite channels
  • Wardrobes/cupboards, balconies and LED light bulbs

All-inclusive details

All-inclusive room rates at Alua Tenerife are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge) up to 500 metres
  • Bus station shuttle (surcharge)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 14 for adults and EUR 10 for children
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar

Restaurants on site

  • Enyesque
  • Kentia
  • Terra

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 2 treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1996
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reception hall
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 kg per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 14 for adults and from EUR 10 for children
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 June to 30 September
A car is not required for transport to and from this property

Property is also known as

Hotel Turquesa
Hotel Turquesa Playa
Turquesa Playa
Turquesa Playa Hotel
Gran Hotel Turquesa Playa Tenerife/Puerto De La Cruz
Gran Turquesa Playa Hotel
Hotel Gran Turquesa Playa Puerto de la Cruz
Hotel Gran Turquesa Playa
Gran Turquesa Playa Puerto de la Cruz
Gran Turquesa Playa
Alua Tenerife Hotel
Hotel Gran Turquesa Playa
Alua Tenerife Puerto de la Cruz
Alua Tenerife Hotel Puerto de la Cruz

Frequently asked questions

Does Alua Tenerife have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Alua Tenerife pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

What time is check-in at Alua Tenerife?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Alua Tenerife?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Alua Tenerife?

Some rate plans available at this property are all-inclusive.

Where is Alua Tenerife located?

This family-friendly Puerto de la Cruz hotel is located on the boardwalk, within a 15-minute walk of Garden Beach and Plaza del Charco. Taoro Park and Lago Martianez Swimming Pools are also within 2 mi (3 km).

Alua Tenerife Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 29 out of 130 reviews" "
Rating 8 - Good. 49 out of 130 reviews" "
Rating 6 - Okay. 34 out of 130 reviews" "
Rating 4 - Poor. 8 out of 130 reviews" "
Rating 2 - Terrible. 10 out of 130 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Stayed 4 nights in Jun 2023

10/10 Excellent

Claudio

Stayed 5 nights in Mar 2023

10/10 Excellent

Håkan Bertil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt
10 poäng. Håkan Fotö
Stayed 7 nights in Mar 2023

2/10 Terrible

Nicusor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible food
Staff ok, taking this Covid thing very seriously, cleaning continuously. Rooms ok, big enough. The worst ever hotel food wise. I’m not fussy, I eat everything. They should immediately sack the chef. I can do better cooking, and i can’t do a boil egg. Guys, it’s horrible; same food in the morning, lunch and evening. I feel gutted for this review, staff don’t deserve it but horrible food. Please just bed&breakfast not all inclusive. Never, ever ever ever will be returning
Stayed 1 night in Jul 2020

6/10 Okay

linda

Travelled with family
Disliked: Property conditions & facilities, room comfort
not good value for money
not much food to choose for vegetarians. hard bread. miserable waitress room too small .terrace small and no privacy good entertainment Wednesday night . Swing Latino
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Receptionist were not really respectful. We came from Gran Canaria for one night with car and there were not free parking as it’s been said on Expedia, hotel’s parking was under construction. We were 3 people in one room and we’ve got only two blankets
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Old and awful location. What is advertised isn’t open or not got the facilities. Hardly anything there. Worst holiday I have ever had.
Stayed 7 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful hotel
Had to leave early due to family illness. Hotel staff very friendly and helpful.

6/10 Okay

lana, england

Liked: Cleanliness, staff & service
Nice staff but hotel charges for everything
The hotel staff was very friendly, very helpfull. The location of the hotel was great, few minutes walk from the beach and city centre. Good access to local buses. But the food was horrible. We had breakfast included, but the food was terrible, we end up eating only fruits or going out for a proper breakfast. There was a swimingpool outside, but the water was so cold that no one was able to get in. There was a gym and an inside swimmingpool, but to use them you had to pay extra. And the enterteinment was really poor, not fun at all. So we stayed at the hotel only to sleep and keep our staff.
Stayed 7 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Enoyable.
Excellent location.Went half board.Always something on the menu to suit.Easy walk into oldtown.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good Location
Location was ideal. A short walk to the beach and only a ten minute walk to the main area with restaurants and the action. The room itself was clean and had everything we needed. We were disappointed that on top of already an expensive trip you needed to pay for the WIFI and to use the gym. The staff we found quite blunt and rude. Nothing major but after travelling Asia where staff go out of their way to make you feel comfortable this was something we really noticed. Poor customer service. I would stay again but would certainly look for other options first.

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Cheeky break
Not 4 star in many ways,but not a flat 3. Did all inclusive, good food and varied daily, entertainment-made a effort, all staff friendly. Would say good value for money, have nothing negative to say,good for kids (I didn't have any so was annoying at times)

10/10 Excellent

ian, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel. Nice location close to beach
Close to shops and the zoo. Town centre about 20 mins walk. Lovely beaches. Seems like a 5 star hotel to us. Team very friendly and helpful. Nice big clean tidy rooms and showers. Will stay there again next year.

8/10 Good

john, mk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Good standard hotel close to the beach and town centre but in quiet location

8/10 Good

victor, New York, NY

Liked: Staff & service
The hotel is nicely located
the hotel is nicely located, at a quiet environment, close to the beach and mid way to most of the main attractions in Puerto La Cruz, and althought my first impression was that the premises looks like its construction was back to 70th era, it is well maintained , though some old stylish furnitures and amenities are yet there.

8/10 Good

Jack, Australia

Liked: Cleanliness, staff & service
Good for kids, otherwise, probably skip it.
We come to visit Loro Parque, so stayed here. The pool is cold, not even a solar panel to take the chill off, and the pool closes at 6pm. 6pm!?? So, if you do something during the day, there is no time to use the pool when you come back. You need to stay in the hotel all day, to use it. Seems ridiculous to me. But, the place is cheap. And, probably why. They have activities, like water aerobics and other things, which are nice. Kids playrooms and playground is above average for a hotel. So, our 2 year old, loved that element. Wifi is a joke. It's free for 2 hours per day. From 1pm to 3pm. Why, those hours? don't know. But, we connected to a unsecure wifi from a neighbouring hotel, 24 hours per day. We bought a triple room, but the 2nd bed was a complete joke. It was a sofa bed that was screwed, and both ends sloped down hill. Worst night sleep ever. However, I requested another bed and the next one was acceptable and was happy with the change. To sum up. You get what you pay for here. Seems upkeep is not their strong suit. Hotel owners that skimp on maintainence, to try and get more profit, don't understand they shoot themselves in the foot. The lobby gives a good first impression, but it needs more attention from the manager..not from staff. However, for the price, it's ok. The hotel could and should charge more if they fixed their non-serious issues. Again, I'd stay there if you had kids, otherwise, I'd look around a bit more.

2/10 Terrible

MARIA, Spain

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The worst hotel
The staff was really helpful, but the building, rooms and food are not 4 star hotel. The BEDS were hard, T.V 13 INCHES AND VARIETY OF CHANNELS TERRIBLE, Food mediocre. I will not stay in that hotel even if they give me the week for free.

8/10 Good

Ruth Sagredo

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nada en especial, todo correcto
Stayed 5 nights in Sep 2024

2/10 Terrible

Karin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2023

6/10 Okay

Helmut

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unser Zimmer war groß, sehr schön und wirklich sehr sauber. Die Reinigungskräfte waren die freundlichsten Mitarbeiterinnen. Die Lage an der Playa Jardin hat uns gutgefallen. Das Personal wirkte gestresst und desinteressiert bis unfreundlich. Als AI-Gäste haben wir uns zeitweise regelrecht unerwünscht gefühlt. Das Essen war okay, die Auswahl recht groß. Allerdings wirke es wenig hochwertig, war lieblos angerichtet und oft kalt. In allen Bereichen des Hotels war es sehr laut. Das Abendprogramm nebst Höllenlärm veranlasste uns zur Flucht an den Strand mit Getränken aus dem nahe gelegenen Supermarkt. Am Pool waren die meisten Liegen dauerreserviert, es war extrem laut und unruhig und an drei Tagen war der Pool komplett gesperrt. Wir konnten den Pool nicht einmal nutzen. My Favorite Club ist ein Witz. Die sogenannten Snacks in der ungemütlichen Lounge waren schlechter als die AI-Snacks in der Poolbar. Immerhin lagen die Plätze im Speiseraum etwas ruhiger und der Willkommens Sekt war okay. Bei der Abreise ergatterten wir immerhin drei Wörter des Rezeptionisten: "Room Number" vor und "okay" nach Auslesen der Zimmerkarte. Keine Frage nach der Zufriedenheit, kein Adios, gar nichts. Ein Lächeln haben wir schon gar nicht mehr erwartet. Das Hotel ist gut geeignet für lärmresistente Gäste, die wenig Wert auf Freundlichkeit oder ansatzweise angemessene Umgangsformen bei anderen Gästen legen.

8/10 Good

Virginia

Liked: Cleanliness, staff & service
Stayed 8 nights in Sep 2023

10/10 Excellent

lilia rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Haus ist etwas in die Jahre gekommen. Das Personal ist stets freundlich und hilfsbereit. Insgesamt ein sehr unkompliziertes Haus und mit Kindern zu empfehlen.
Stayed 8 nights in Jul 2023