Arrived at the property, having let them know we would be late. Staff very nice and helpful. Shown to our room, but they couldn't unlock the door, so had to give us another room. We had booked a family room, but fortunately our son didn't stay, as the alternative room only had two single beds. What they would have done if he had come, I don't know.
Room was ok, but dated. One of the plug sockets didn't work. The lamp next to my husband's bed didn't work. The light above the mirror in the bathroom didn't work. There was no mirror in the room.
The toiletries provided in the bathroom were good and useful.
We booked breakfast for 8.45am, but when we came down, we found the door locked and no sign of any staff. The kitchen was empty. Managed to let ourselves out through a back door. At 9am, a member of staff arrived apologising, saying he'd had a late night and slept in!!! I know he'd had alate night, because I could hear him chatting until 1am the night before.
Told him we didn't have time to wait for breakfast and he did refund us the cost of breakfast, which was kind. But still not a good enough service and guess what, we won't be returning!